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AwardedFind a Tender · award

Cloud Voice SIP Service & Channel Connection

Buyer: Cardiff and Vale University Health Board →

BuyerCardiff and Vale University Health Board
StatusAwarded
DeadlineNot published
ValueValue not published
Published19 May 2026

What is being bought

The Digital and Health Intelligence (D&HI) Department within Cardiff and Vale University Health Board require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.

Delivery location

UKL22

Categories

IP telephone services 64215000

Lot details

Lot 1

The Digital and Health Intelligence (D&HI) Department require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability. The current contract was awarded via a Direct Award under the RM3808 Network Services 2 Framework, following a benchmarking exercise which identified a limited number of suppliers capable of meeting the Health Board’s technical and resilience requirements. BT PLC was appointed as the successful supplier, offering the most economically advantageous solution while maintaining independent network infrastructure. In line with the original procurement strategy, it remains a key requirement for the Health Board to maintain resilience across its telephony services by avoiding reliance on a single network provider, with other services continuing to be delivered via Virgin Media Business. The existing contract is due to expire on 31st March 2026. As these services remain business-critical and underpin the Health Board’s telephony infrastructure, there is a requirement to ensure continuity of service and ongoing support. The renewed contract will ensure continued delivery of a stable, resilient telephony solution, aligned with operational needs and national infrastructure changes Additional information: This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 64. The category anchor is IP telephone services (64215000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 641,2283 median · 13.1 average (368 of 1,228 with a bid count)2.2 average (438 of 1,228 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKL2281 median · 1 average (2 of 8 with a bid count)1 average (2 of 8 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

045654-2026-CAV-DCO (25-26) 364-1

Statusactive
SupplierBT PLC

Contracts

045654-2026-CAV-DCO (25-26) 364-1

Statusactive
Value£45,360

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-035bb6
Latest release ID045654-2026
Latest release timestampTue May 19 2026 09:39:45 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
19 May 2026award, contract045654-2026
15 Aug 2022award, contract022417-2022

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "bids": {
    "statistics": [
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        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
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        "measure": "foreignBidsFromEU",
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      },
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        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
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      {
        "id": "6",
        "value": 0,
        "measure": "electronicBids",
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      }
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  },
  "date": "2026-05-19T10:39:45+01:00",
  "ocid": "ocds-h6vhtk-035bb6",
  "buyer": {
    "id": "GB-FTS-181975",
    "name": "Cardiff and Vale University Health Board"
  },
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      "id": "045654-2026-CAV-DCO (25-26) 364-1",
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  ],
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        "hasOptions": false,
        "description": "The Digital and Health Intelligence (D&HI) Department require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.\nThe current contract was awarded via a Direct Award under the RM3808 Network Services 2 Framework, following a benchmarking exercise which identified a limited number of suppliers capable of meeting the Health Board’s technical and resilience requirements. BT PLC was appointed as the successful supplier, offering the most economically advantageous solution while maintaining independent network infrastructure.\nIn line with the original procurement strategy, it remains a key requirement for the Health Board to maintain resilience across its telephony services by avoiding reliance on a single network provider, with other services continuing to be delivered via Virgin Media Business.\nThe existing contract is due to expire on 31st March 2026. As these services remain business-critical and underpin the Health Board’s telephony infrastructure, there is a requirement to ensure continuity of service and ongoing support.\nThe renewed contract will ensure continued delivery of a stable, resilient telephony solution, aligned with operational needs and national infrastructure changes Additional information: This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.",
        "awardCriteria": {
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    "items": [
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    ],
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    "classification": {
      "id": "64215000",
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  "parties": [
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      "details": {
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      "identifier": {
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    },
    {
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      "address": {
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        "countryName": "United Kingdom",
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      },
      "details": {
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    },
    {
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      "name": "High Court",
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      "address": {
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  ],
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      "status": "active",
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    }
  ],
  "description": "This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.\n(WA Ref:165194)",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
19 May 2026 · 045654-2026 · award, contract
{
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      },
      {
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        "value": 0,
        "measure": "foreignBidsFromEU",
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      },
      {
        "id": "5",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
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      },
      {
        "id": "6",
        "value": 0,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
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  "ocid": "ocds-h6vhtk-035bb6",
  "buyer": {
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    "name": "Cardiff and Vale University Health Board"
  },
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    {
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      "relatedLots": [
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  "tender": {
    "id": "CAV-DCO (25-26) 364",
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        "description": "The Digital and Health Intelligence (D&HI) Department require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.\nThe current contract was awarded via a Direct Award under the RM3808 Network Services 2 Framework, following a benchmarking exercise which identified a limited number of suppliers capable of meeting the Health Board’s technical and resilience requirements. BT PLC was appointed as the successful supplier, offering the most economically advantageous solution while maintaining independent network infrastructure.\nIn line with the original procurement strategy, it remains a key requirement for the Health Board to maintain resilience across its telephony services by avoiding reliance on a single network provider, with other services continuing to be delivered via Virgin Media Business.\nThe existing contract is due to expire on 31st March 2026. As these services remain business-critical and underpin the Health Board’s telephony infrastructure, there is a requirement to ensure continuity of service and ongoing support.\nThe renewed contract will ensure continued delivery of a stable, resilient telephony solution, aligned with operational needs and national infrastructure changes Additional information: This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.",
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    "description": "The Digital and Health Intelligence (D&HI) Department within Cardiff and Vale University Health Board require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.",
    "classification": {
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      "description": "IP telephone services"
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15 Aug 2022 · 022417-2022 · award, contract
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      "dateSigned": "2022-08-15T00:00:00+01:00"
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  ],
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}