Official UK procurement notice
Centricity Server, Autodialler, Pilot Licences, & ACCR Support
Authority: Yorkshire Ambulance Service NHS Trust (Central government)
What is being bought
Published requirement descriptionThis procurement is required to renew the Trust's existing Centricity support contract for an initial period of 18 months, with costs billed annually in advance. The procurement covers 12 months in Year 1 and 6 months in Year 2. This procurement will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions) to ensure compliance and consistency with the current agreement.<br/><br/>The Centricity solution provides critical support for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays, and AutoDialler, forming an integral part of YAS's telephony architecture. The system delivers essential operational functionality, including immediate access to call recordings, real-time supervisory monitoring, and automated communication capabilities that support frontline service delivery.
CPV: IT services: consulting, software development, Internet and support · Software package and information systems · Software support services
The lotProcurement structure
single lot · no lot value publishedLot #1The Trust requires renewal of its existing Centricity support contract for an initial…Awarded
The Trust requires renewal of its existing Centricity support contract for an initial 18-month period from 1 October 2026 to 31 March 2028. The Centricity solution provides critical operational functionality for the Trust’s 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, forming an integral part of the Trust’s telephony architecture and supporting call recording access, real-time supervisory monitoring and automated communications. The renewal will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions), providing a compliant route consistent with the existing agreement. The incumbent supplier is the only provider able to support the bespoke Centricity solution and its integration with the Trust’s existing telephony and call recording infrastructure; replacement at this stage would introduce significant operational risk and disruption. The 18-month renewal provides continuity while the Trust progresses implementation of the Mass Communication Tool (MCT), with discussions ongoing regarding a break clause for the AutoDialler element should this functionality become redundant following MCT implementation. The contract will be billed annually in advance, covering 12 months in Year 1 and 6 months in Year 2.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 2 Oct 2026, 14:09 BST
- Last source update
- 2 Oct 2026, 14:09 BST
- Authority reference
YAS 87 2026_27- FTS notice number
2026/S 000-093389- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-077fd1Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
The contract is being awarded directly to the incumbent supplier under Lot 5 of the GCA RM6259 - Vertical Application Solutions Framework Agreement, in accordance with the framework’s permitted direct award mechanism.<br/><br/>The existing solution is fully embedded within the Trust’s critical telephony infrastructure and is technically integrated with the Trust’s established telephony, call management and associated systems. The incumbent supplier is the maintainer and has the necessary technical expertise, system access and configuration knowledge to support the solution.<br/><br/>A change of supplier would require significant reconfiguration and potentially modification or replacement of existing infrastructure to achieve equivalent functionality and interoperability. No reasonable alternative has been identified that can be implemented without significant technical complexity, operational disruption, compatibility risks and additional cost.<br/><br/>The direct award therefore provides continuity of this critical service and avoids disproportionate technical difficulties and duplication of costs associated with changing supplier, while remaining within the permitted award mechanism of the GCA RM6259 - Vertical Application Solutions framework.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SSS PUBLIC SAFETY LIMITED | — | — | Awarded |
Contracts
Contract 093389-2026-1 · SSS PUBLIC SAFETY LIMITED
- Signed
- 22 Sept 2026
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | £141,966 – £141,966 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- SSS PUBLIC SAFETY LIMITEDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.