Official UK procurement notice
Cadent Gas Customer Contact Centre Tender
Authority: CADENT GAS LIMITED (Public body)·Consortium: 18 public authorities
What is being bought
Published requirement descriptionCloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.
CPV: Integrated telecommunications services · Telecommunication services except telephone and data transmission services · Telecommunications network · Telecommunications system · Telecommunications-infrastructure maintenance services · Telematics services
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 29 Jul 2024, 13:54 BST
- Last source update
- 30 Jul 2025, 09:37 BST
- FTS notice number
2025/S 000-044091- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04857cFind a Tender
How it was run
Official notice- Submission deadline
- 9 Sept 2024
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
9 Sept 2024 → 30 Jul 2025 · 2 dates- Submission deadline9 Sept 2024
- Notice published30 Jul 2025, 09:37 BST
Notice history
1 event · 4 releases on Find a Tender- Status changed to complete30 Jul 2025, 09:37 BST
Published amendments (2 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextII.11.2.4 | Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. It is critical that the solution is both stable and highly resilient, and that bid… | Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. It is critical that the solution is both stable and highly resilient, and that bid… | |
| — | TextII.2 | — | The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite. 1.5.8.2 Call Centre 2.1.14 Call Centre Services |
The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite. Achilles codes: 13.4.57-Telecommunication services 14.3.54-Telecommunications/telemetry consultancy services 10.3.77-Call centre services; UVDB codes: 1.5.8.2 Call Centre 2.1.14 Call Centre Services
1 amendment published without a description.
Routine re-releases (4)
- 2024-07: 1 release · 29 Jul 2024
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracts
Contract 044091-2025-1 · supplier not published
- Signed
- 29 Jul 2025
- Value
- —
- Status
- active
Contracting authority & participating public bodies
18 public bodies on the noticeConsortium members and other public bodies
- ES Pipelines LimitedContracting authority
- Energy Assets Pipelines LimitedContracting authority
- Fulcrum Pipelines LimitedContracting authority
- GTC Pipelines LimitedContracting authority
- Harlaxton Gas NetworksContracting authority
- Independent Pipelines LimitedContracting authority
- Indigo Pipelines LimitedContracting authority
- Last Mile Gas LimitedContracting authority
- Leep Gas Networks LimitedContracting authority
- Mua Gas LimitedContracting authority
- National Gas Transmission PLCContracting authority
- Northern Gas Networks LimitedContracting authority
- Quadrant Pipelines LimitedContracting authority
- Scotland Gas Networks plcContracting authority
- Southern Gas Networks plcContracting authority
- Squire Energy LimitedContracting authority
- Wales & West Utilities LimitedContracting authority
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.