BTA2005 IT Service Desk · UK public procurement notice

Official notice

Authority: VisitBritain/VisitEngland

ServicesCompetitive procedure with negotiation

Sectors: IT Services & Software (72) Delivery: London (UKI3)

Published estimate£300,000exc. VAT

Submissions closed 8 Jan 2024

What is being bought

Published requirement description

Provision of IT service helpdesk

Recurrence: 2026/27

CPV: Helpdesk and support services · Helpdesk services

The lotProcurement structure

single lot · value published

Lot #1Provision of IT service deskRenewalPublished value£300,000

Delivery: London · London

Extensions: 2 x annual extension options following expiry of initial term (February 2026)Variant bids: not allowed

72253100 Helpdesk services

Procedure terms & legal framework

From the official record

Procedure method: Competitive procedure with negotiation
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes · 2026/27
First published: 4 Dec 2023, 21:02 GMT
Last source update: 4 Dec 2023, 21:02 GMT
FTS notice number: 2023/S 000-035718
Classification (CPV): Helpdesk and support servicesHelpdesk services
Delivery area: London (UKI3)
Official registry OCID: ocds-h6vhtk-04219d Find a Tender

Contract terms

Performance terms: As stated in the tender documents.

How it was run

Official notice

Run through: Atamis (Health Family) · Who buys & how to bid on Atamis

Supplier login requiredLanguage: EN

Access & registration note: Free · one account PER buying organisation portal · password resets come "from Salesforce.com" (check spam)

Tender documents are also served through a separate tool: https://atamis-8355.lightning.force.com/lightning/r/ProSpend__Proc_Contract__c/a07Sr000001BU1aIAG/view ↗

Submission deadline: 8 Jan 2024, 17:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

atamis-8355.lightning.force.com/lightning/r/ProSpend… ↗

Timeline

4 Dec 2023 → 31 Mar 2024 · 3 dates

Notice published
4 Dec 2023, 21:02 GMT
Submission deadline
8 Jan 2024, 17:00 GMT
Bids must remain valid until
31 Mar 2024, 23:59 BST

Contracting authority & participating public bodies

VisitBritain/VisitEngland

Contracting authorityBody governed by public lawLeisure & Tourism 3 Grosvenor Gardens, London, London, SW1W 0BDContact name, email Published organisation website ↗

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria