Official UK procurement notice
Backup as a Service remedial and support
Authority: NORTHERN GAS NETWORKS LIMITED (Public body)
What is being bought
Published requirement descriptionSoftcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension.
These services include:
- Ensuring all NGN data within scope is continuously backed up.
- Providing NGN with 24/7 incident management support with agreed Service Level
Agreements (SLAs) in place
- Supporting NGN's IT disaster recovery and business continuity processes.
- Continuous maintenance of the enterprise backup systems, including any required system
updates or application version upgrades.
- Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews.
- Supporting NGN with audit compliance.
A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 14 May 2025, 14:04 BST
- Last source update
- 14 May 2025, 16:12 BST
- FTS notice number
2025/S 000-021440- Latest notice
- Contract award notice (UK6)
- Delivery area
- Official registry OCID
ocds-h6vhtk-051330Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons
- Published justification
NGN is thoroughly evaluating our enterprise backup solution with the intent to adopt certain components using native technologies at our disposal. This strategic move aims to enhance
alignment with our overarching business strategic objectives.
A comprehensive review of the solution is essential, necessitating considerable time and resources to execute. This will enable NGN to make an informed decision regarding our future backup landscape architecture, subsequently allowing us to initiate a formal tender process with well-defined requirements.
Terminating this service at the end of its current contract would place NGN in a highly compromised position, whereby we would be operating our critical production IT systems without the capability to back up and restore NGN data in the event of data loss or a cyber security attack. This would also mean that the governance, risk, and compliance policies and procedures we have agreed to would become unattainable, putting NGN at risk of audit breaches with the regulator and other audit committees, potentially resulting in financial penalties and reputational damage.
Notice history
3 events · 2 releases on Find a Tender · since 14 May 2025- Transparency notice published14 May 2025, 14:04 BSTUK5
- Contract award notice published14 May 2025, 16:12 BSTUK6
- Contract signature expected14 May 2025, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Softcat Plc18 May 2025 – 18 May 2027 | £182,839 | 14 May 2025 | Awarded |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- SOFTCAT PLCAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender