TenderlineUK
Procurement Intelligence
Official OCDSSearch
Find a TenderPlanned procurementPreliminary market engagement notice
Published 29 Sept 2026, 15:35 BST

Official UK procurement notice

AI Overlay for the Existing Avaya Elite Telephony Platform

Authority: North East Ambulance Service NHS Foundation Trust (Central government)

ServicesAbove thresholdConcessionSME suitableVCSE suitable
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Delivery location not published
Published estimate£200,000≈ £67k / year · £220,000 inc. VAT
Tender notice expected 30 Oct 2026from the planned procurement notice
Contract term 3 yrsup to 4 yrs with extensions · starts 1 Apr 2027

What is being bought

Published requirement description

The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment.

The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 1PlannedRenewal 3 yrsSMEVCSE
Contract period: 1 Apr 2027 — 31 Mar 2030 (3 yrs) · up to 4 yrs with extensionsEligibility: SME eligibleVCSE eligible
Extensions
Extension options published
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Concession
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
29 Sept 2026, 15:35 BST
Last source update
29 Sept 2026, 15:35 BST
Authority reference
C472308
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-077cc4

How it was run

Submission deadline
—

Timeline

4 published dates · Europe/London
  1. Planning notice publishedearlier today
    29 Sept 2026, 15:35 BST
  2. Tender notice expectedin 31 days
    30 Oct 2026, 23:59 GMT
  3. Market engagementin 31 days
    30 Oct 2026, 23:59 GMTThe engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.
  4. Contract startsin 183 days
    1 Apr 2027, 00:00 BST

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Notice history

1 event · 1 release on Find a Tender
  1. Preliminary market engagement notice published
    29 Sept 2026, 15:35 BSTUK2

Contracting authority & participating public bodies

North East Ambulance Service NHS Foundation Trust

Contracting authorityPublic authority - central government GB-PPON: PQGJ-4428-JQJD Bernicia House, Goldcrest Way, Newburn Riverside, Newcastle-Upon-Tyne, North East, NE15 8NY

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure