Official UK procurement notice
AI Overlay for the Existing Avaya Elite Telephony Platform
Authority: North East Ambulance Service NHS Foundation Trust (NHS & healthcare)
The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design.
What is being bought
Published requirement descriptionThe purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment.
The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.
CPV: IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How North East Ambulance Service NHS Foundation Trust buys Software package and information systems (CPV 48), and who usually turns up
North East Ambulance Service NHS Foundation Trust has little published record in this market. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Software package and information systems (CPV 48) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
The counts under this question show how many awards have a known supplier size.
Across this market, small firms won 49% of awards with a known supplier size.
i
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in North East England (authority’s region).
Across this market, 5% of winners were registered in the delivery region.
i
Half of these awards have an award date within 42 days of the bid deadline.
i
The market share is a minimum: some awards have no bid count.
Across this market, at least 68% of awarded procurements had no recorded rival.
How many bids did past lots attract?
i
1 bid14%
2–338%
4–635%
7+14%
How did awards compare with estimates?
i
Below estimate67%
Within ±2%13%
Above estimate21%
Assess each lot i
i
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 48Published estimate£200k
This lot lists more than one class in CPV 48. The comparison uses that group.
i
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 37 past lots.
1 bid14%
2–338%
4–635%
7+14%
i
No comparable awards for this lot yet.
Who has supplied this buyer on similar work? i
i
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
i
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Estimates, labelled. The price range, possible competitors and earlier-work matches are our estimates from past awards, not published facts, win chances or price advice. The buyer’s own record and the wider market are shown apart, never mixed.
- Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.
Coming up in this sector
Contracts ending within 12 months · Retender Radar, sector filter set
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Concession
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 29 Sept 2026, 15:35 BST
- Last source update
- 29 Sept 2026, 15:35 BST
- Authority reference
C472308- FTS notice number
2026/S 000-091997- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-077cc4Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
29 Sept 2026 → 1 Apr 2027 · 4 dates- Planning notice published46 days ago29 Sept 2026, 15:35 BST
- Tender notice expected14 days ago30 Oct 2026, 23:59 GMT
- Market engagement14 days ago30 Oct 2026, 23:59 GMT
The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.
- Today14 Nov 2026
- Contract startsin 137 days1 Apr 2027, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published29 Sept 2026, 15:35 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender