Official UK procurement notice
Administration and Resources for Department of Works and Pensions Initiatives
Authority: Birmingham City Council (Local council)
What is being bought
Published requirement descriptionFor the provision of administration and resources for Department of Work and Pensions initiatives. Council terms and conditions will be used.
To provide the resource that is suitably skilled and experienced and available to deliver the services and provide support (including):
- Administration of Housing Benefit and Council Tax support – Assessing and awarding Housing Benefit and Council Tax support for new applications and change of circumstances in line with the DWP Regulations and Local Authority Procedures.
- Collection of overpaid Benefit – To recover Housing Benefit which has been overpaid and is recoverable, using the various methods available in line with the legislation.
- Administration of Discretionary awards – to assess applications for a discretionary Housing award in line with the H.B and Universal credit guidelines.
Resource to be called off by the Council as and when required
The providers staff will be trained and provided access to the Council’s system, once NDAs are in place and security checks undertaken.
The providers I.T. system needs to be compatible with Citrix Client being employed on their devices
CPV: Benefit services · Pension fund administration services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£2,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Simple description: Evaluation criteria is Quality 50%, Social Value 20% and Price 30% which totals to 100%
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 23 May 2025, 23:01 BST
- Last source update
- 28 Jan 2026, 16:47 GMT
- Award evaluation window
- Submission end – 19 Dec 2025
- Authority reference
P2334- FTS notice number
2025/S 000-068344- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-052566Find a Tender
How it was run
Official notice- Submission deadline
- 28 Nov 2025, 12:00 GMT
- Clarification deadline
- 18 Nov 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This tender is being issued using the Council's e-tendering system 'In-tend' and organisations must ensure that they are registered users. The procurement process will be managed using this system and therefore all bids must be submitted by Tenderers via the 'in-tend' system. in-tendhost.co.uk/birminghamcc ↗ Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function and you should not contact any individual directly either by email or by telephone. If you are already a registered user, you do not have to re-register. If you are unable to register with in-tend or are experiencing difficulties, please email the [email protected].
Tender deadline submission is noon on 28th November 2025.
Timeline
23 May 2025 → 1 Feb 2026 · 11 dates- Planning notice published23 May 2025, 23:01 BST
- Market engagement377 days ago9 Oct 2025, 23:59 BST
A market engagement questionnaire for interested suppliers to complete and return back via the Intend portal by the deadline of 5pm on 13th October 2025. The Council review the questionnaire responses may use some of the responses to help formulate the KPI’s, scope, pricing model etc. This market engagement forms part of research around the project options and the soft market assessment is purely investigatory in nature, although it may be used to assist the Council in defining the tender documents for this procurement. This is not a formal tender notice and call for competition at this stage, and this will follow. The current aim is to then issue a tender notice and tender documents towards the end of October to be returned towards end of November. Pre-Market Engagement Questionnaire deadline is noon on 15pm on 13th October 2025. Please submit via the Council's Intend Portal www.intendhost.co.uk/birminghamcc ↗
- Tender notice published363 days ago24 Oct 2025, 17:00 BST
- Next notice expected357 days ago29 Oct 2025, 23:59 GMT
- Clarification questions by338 days ago18 Nov 2025, 12:00 GMT
- Submission deadline328 days ago28 Nov 2025, 12:00 GMT
- Assessment summaries sent307 days ago19 Dec 2025
- Award decision expected by306 days ago19 Dec 2025, 23:59 GMT
- Standstill ends289 days ago5 Jan 2026, 23:59 GMT
- Latest notice published267 days ago28 Jan 2026, 16:47 GMT
- Contract starts263 days ago1 Feb 2026
Notice history
10 events · 5 releases on Find a Tender · since 23 May 2025- Pipeline notice published23 May 2025, 23:01 BSTUK1
- Preliminary market engagement notice published2 Oct 2025, 17:56 BSTUK2
- Tender notice published24 Oct 2025, 17:00 BSTUK4
- Status changed to active24 Oct 2025, 17:00 BST
- Procurement method changed24 Oct 2025, 17:00 BST
- Deadline published: 28 Nov 2025, 12:00 GMT24 Oct 2025, 17:00 BST
- Contract award notice published19 Dec 2025, 16:40 GMTUK6
- Status changed to complete19 Dec 2025, 16:40 GMT
- Contract signature expected26 Jan 2026, 23:59 GMTscheduled
- Contract details notice published28 Jan 2026, 16:47 GMTUK7
Routine re-releases (5)
- 2025-10: 1 release · 2 Oct 2025
- 2025-05: 1 release · 23 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Ltd1 Feb 2026 – 31 Jan 2029 · up to 31 Jan 2030Extensions: With the option to extend subject to satisfactory performance and funding availablity. | £1,746,520 | 19 Dec 2025 | Awarded |
Contracts
Administration and Resources for Department of Works and Pensions Initiatives · Capita Business Services Ltd
- Signed
- 26 Jan 2026
- Value
- £1,746,520
- Period
- 1 Feb 2026 – 31 Jan 2029 · up to 31 Jan 2030 with extensions
- Status
- active
- Extensions
- With the option to extend subject to satisfactory performance and funding availablity.
3 agreed KPIs: The average number of days it takes to process a new claim · The average number of days it takes to process change in circumstances · Social Value
- The average number of days it takes to process a new claim, Evidence of rationalising cost savings for the estate-reports to be produced/submitted quarterly. Timely production of annual service charge reconciliation and budget setting. Regular reporting on debtors and debt recovery plan.
- The average number of days it takes to process change in circumstances, Measurable using the SHBE (single Housing Benefit Extract) report which details the time it takes from receipt to payment on each claim/change. This is used to also report the performance to the DWP.
- Social Value, That agreed outputs and timelines are met
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Capita Business Services LimitedAwarded supplier
Official documents & specifications (5)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender