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Official procurement procedure

002465 - Preliminary Market Engagement (PME) for Workforce Management System

Software package and information systems
North East (UKC14)
Published value
£54,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Durham County Council: "002465 - Preliminary Market Engagement (PME) for Workforce Management System". Published status: planning. Published value: £54,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDurham County CouncilScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£54,000
Bidder Intelligence · Authority Profile: Durham County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Durham County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
13.4Bids / Report
14.8% of reports have one bid
Supplier ConcentrationModerate Concentration
HYMANS ROBERTSON LLPTop vendor: 33.7% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 417 active published awards; 27 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
HYMANS ROBERTSON LLP1 win£1,200,000
STEADFAST SECURITY SOLUTIONS LIMITED1 win£500,000
JOURNEO PLC1 win£407,821
BS PROJECT SERVICES LIMITED1 win£200,000
SANCTUARY PERSONNEL LIMITED1 win£200,000
Procedure terms
Contracting AuthorityDurham County Council
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Nov 2025, 16:47 GMT
Last source update14 Nov 2025, 16:47 GMT
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
North East (UKC14)
OCIDocds-h6vhtk-05e1ee
What is being bought
Durham County Council is seeking to engage with the market to explore options for the provision of a Workforce Management System (WFM) capable of delivering the full range of requirements outlined below. The purpose of this engagement is to understand the market's capability to provide a modern, cloud-based solution that supports efficient workforce planning, scheduling, and performance management across the Councils Corporate Customer Services operation. The Council's Customer Services Department currently utilises a specialist hosted contact centre workforce management system which provides skill-based forecasting and scheduling across multiple communication channels for both office-based and remote agents. This system supports intraday forecasting using real-time data such as calls offered, average handling time (AHT), and agent/skill availability. It enables the monitoring of actual performance against forecast performance and provides real-time adherence tracking against schedules. An integral component of the current system is the agent interface, which includes schedule visibility and a vacation planner module. Please note, our estimated budget is approximately £18,000 per annum
What changed
From the official release history
  1. Published value updated to £54,000
    14 Nov 2025, 16:47 GMT
  2. Status changed to planning
    14 Nov 2025, 16:47 GMT
  3. Official notice release published
    14 Nov 2025, 16:47 GMT
  4. Buyer information updated
    14 Nov 2025, 16:47 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    14 Nov 2025, 16:47 GMT
  2. Procedure published
    14 Nov 2025, 16:47 GMT
  3. engagement
    28 Nov 2025, 23:59 GMT · scheduled
    This is a Preliminary Market Engagement opportunity. The written response questionnaire can be accessed free of charge at open-uk.org Completed questionnaires must be submitted via the Open Portal by 12 noon on Friday 28th November.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Durham County Council

Contracting authority GB-PPON-PMPB-8772-VYWM
View buyer profile

  • Durham County Council
    buyer

    GB-PPON: PMPB-8772-VYWM
    Corten House, Dunholme Close, Durham, UKC14, DH1 5WB, GB
    zoe.embleton@durham.gov.uk
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published