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Official procurement procedure

002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System

Industry specific software package
North East (UKC14)
Published value
£75,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Durham County Council: "002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System". Published status: planning. Published value: £75,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDurham County CouncilScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£75,000
Bidder Intelligence · Authority Profile: Durham County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Durham County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
13.4Bids / Report
14.8% of reports have one bid
Supplier ConcentrationModerate Concentration
HYMANS ROBERTSON LLPTop vendor: 33.7% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 417 active published awards; 27 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
HYMANS ROBERTSON LLP1 win£1,200,000
STEADFAST SECURITY SOLUTIONS LIMITED1 win£500,000
JOURNEO PLC1 win£407,821
BS PROJECT SERVICES LIMITED1 win£200,000
SANCTUARY PERSONNEL LIMITED1 win£200,000
Procedure terms
Contracting AuthorityDurham County Council
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published31 Mar 2026, 13:54 BST
Last source update31 Mar 2026, 13:54 BST
Recurring procurementNot published
ClassificationIndustry specific software package
Delivery area
North East (UKC14)
OCIDocds-h6vhtk-067937
What is being bought
Durham County Council (DCC) are looking to explore the market options for a cloud based Welfare Rights Case Management System. System go live is expected to commence 1st April 2027. Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham. The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention. The service receives circa 3500 referrals per annum of which, crica 2000 are for those with a cancer diagnosis through our dedicated Macmillan service. The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate. Welfare Rights require an end to end system for the management of individuals' cases with multiple referrals per client over a period over years eg. a client is re-referred or self refers following an initial piece of completed work.
What changed
From the official release history
  1. Published value updated to £75,000
    31 Mar 2026, 13:54 BST
  2. Status changed to planning
    31 Mar 2026, 13:54 BST
  3. Official notice release published
    31 Mar 2026, 13:54 BST
  4. Buyer information updated
    31 Mar 2026, 13:54 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    31 Mar 2026, 13:54 BST
  2. Procedure published
    31 Mar 2026, 13:54 BST
  3. engagement
    22 Apr 2026, 23:59 BST · scheduled
    Interested providers are invited to respond to a written questionnaire as part of preliminary market engagement. The documents can be accessed free of charge by registering on the Open Portal at www.open-uk.org and submissions must be made via the Open Portal. The deadline for responses is 22nd April 2026 at 12noon.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Durham County Council

Contracting authority GB-PPON-PMPB-8772-VYWM
View buyer profile

  • Durham County Council
    buyer

    GB-PPON: PMPB-8772-VYWM
    Corten House, Dunholme Close, Durham, UKC14, DH1 5WB, GB
    zoe.embleton@durham.gov.uk
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published