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Expert Help Management Consultancy

South of Scotland Enterprise Agency · Scotland

The South of Scotland Enterprise Agency (SOSE) are undertaking a tender process to identify and appoint a ranked framework contract of Service Provider(s) covering all aspects of Operations-specific consultancy requirements for SME’s within…

Awarded to Arena HR Ltd, Become Interactive Ltd, Business & Tourism Solutions Ltd +7 more · 6 awards

• Advertising and marketing services
• Business services: law, marketing, consulting, recruitment, printing and security
• Environmental services
• +3

Analytics and Quality Management

HMRC · Central government · Nationwide (UK)

HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webc…

Awarded to Capita Customer Management Limited

• Business analysis consultancy services
• Computer archiving services
• Data and voice media
• +3

Technology Delivery Framework

SEVERN TRENT WATER LIMITED · Nationwide (UK)

The Utilities wish to create a framework that will deliver the majority of their Technology maintenance and enhancement projects, inclusive of hardware & software requirements. The framework will be divided into two lots: Lot 1 - End to End…

• Application service providers
• Computer audit and testing services
• Computer back-up and catalogue conversion services
• +3

Voice Services

Foreign, Commonwealth and Development Office · Nationwide (UK)

Voice services to cover the design, installation, monitoring and management, call logging, directory and remote back-up and storage based on the existing FCDO owned Mitel controller configuration estate.

• Ancillary works for telecommunications
• Communications control system
• Communications equipment
• +3

Strategic Implementation Partner for the Implementation of Organisational Design at BCP Council

Bournemouth, Christchurch and Poole Council · Local authority · South West England

The Council has entered into a Strategic Partnership Agreement (SPA) with a single provider (‘the Supplier’) as a Strategic Implementation Partner (SIP) by which the SIP will develop works packages as recommendations to support in the imple…

Awarded to KPMG LLP

• Accounting review services
• Accounting services
• Administration services
• +3

Meet the Buyer One to One Online Virtual Event

NI Water and its subsidiaries · Northern Ireland

This FREE online event will enable new and existing suppliers to: • Hear from the NI Water CEO about the organisational spending plans over the next 5 years. • Have individual one to one meetings with the category and contract managers from…

• Building and facilities management services
• Civil engineering consultancy services
• Computer hardware acceptance testing consultancy services
• +3

Analytics and Quality Management

HMRC · Central government · Nationwide (UK)

HMRC requires a replacement best of breed Voice Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat. The …

• Business analysis consultancy services
• Computer archiving services
• Contact management software package
• +3

Multifunctional Devices, Managed Print and Content Services

The Minister for the Cabinet Office acting through Crown Commercial · Central government · Nationwide (UK)

Crown Commercial Service (CCS) acting as the Authority intends to put in place a Pan Government Collaborative Agreement for the provision of Multifunctional Devices, Managed Print and Content Services to be utilised by Central Government De…

• Archiving services
• Auditing services
• Business analysis consultancy services
• +3

Multifunctional Devices, Managed Print, Software, Equipment and Associated Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) acting as the Authority intends to put in place a Pan Government Collaborative Agreement for the provision of Multifunctional Devices, Managed Print Software, Equipment and Associated Services to be utilised b…

• Archiving services
• Auditing services
• Business analysis consultancy services
• +3