Zendesk Implementation and Service Provision

Official notice

Authority: NHS Digital (NHS & healthcare)

ServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: IT Services & Software (72) Delivery: Yorkshire & Humber (UKE42)

Awarded value£420,000published contract · exc. VAT

Awarded 16 Apr 2021no call for competition

Awarded to Route 101 Limited

What is being bought

Published requirement description

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

CPV: Software-related services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Yorkshire & Humber · UKE42

72260000 Software-related services

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 21 Oct 2021, 14:11 BST
Last source update: 21 Oct 2021, 14:11 BST
FTS notice number: 2021/S 000-026402
Classification (CPV): Software-related services
Delivery area: Yorkshire & Humber (UKE42)
Official registry OCID: ocds-h6vhtk-02ee8f Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Extreme urgency linked to Covid requirement.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £420,0001 contract exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 16 Apr 2021

Awarded to	Value	Date	Status
Route 101 LimitedSME	£420,000 †	—	Awarded

Contracts

Contract 026402-2021-1 · Route 101 LimitedSME
Signed
16 Apr 2021
Value
£420,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	1	—	—

Contracting authority & participating public bodies

NHS Digital

Contracting authorityNHS & healthcareMinistry or any other national or federal authority, including their regional or local subdivisionsHealth 7 & 8 Wellington Place, Leeds, Yorkshire & Humber, LS1 4APContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Route 101 LimitedAwarded supplier08325675 The Conifers Filton Road Hambrook, Bristol, South West, BS16 1QGContact email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.