Official UK procurement notice
YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO
Authority: Yorkshire Purchasing Organisation (Public body)·Consortium: 2 public authorities
What is being bought2 lots · detail below
Published requirement descriptionYPO have appointed a supplier onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only.
Estimated Contract Value: The Contract has an estimated value of between £3,563,082 - £4,800,000 inclusive of VAT for the maximum life of the Contract (10 years). All references to values and/or volumes of business are for guidance only and there is no
guarantee of any business.
- The authority expects to re-tender this requirement around 6 Feb 2029, 23:59 GMT.
- How the procedure runs: The competitive flexible procedure for Lot 1 - Single CRM Solution for YPO which is the contract lot will be conducted in 3 stages:- Stage 1: Invitation to Participate including Shortlisting Questions Stage 2: Invitation to Submit Tender Stage 3: System Demonstrations The competitive flexible procedure for Lot 2- CRM Solutions for Wider Public Sector which is the framework lot will be conducted in 2 stages:- Stage 1: Invitation to Participate Stage 2: Invitation to Submit Tender Lot 1 down selection process: The Invitation to Participate Stage (Stage 1) requires suppliers to meet all of the conditions of the Procurement Specific Questionnaire (PSQ), Conditions of Participation and Mandatory Requirements together with shortlisting questions to which all Tenderers are required to respond to and return in accordance with the proposed timetable in the Procurement documents. YPO will invite a maximum of 2 Tenderers providing the same CRM system to the Invitation to Submit Tenders stage (Stage 2). All shortlisted Bidders must pass Procurement Specific Questionnaire, Conditions of Participations and Mandatory Questions. Tenders will be grouped into system brands Tenderers put forward within their submission. In each system brand category YPO will then select up to 2 top scoring Providers in each group from the shortlisting questions. • YPO reserves the right to take through the Tenderer (in each group) with the 3rd highest ranking if its score is within (i.e. no more than) 5 percentage points of the second highest ranking score. • If two or more Providers in the same group have the same top two score, all will be taken through to the next stage • In the case where YPO take through more than two Providers because of a tie in scores, the next Provider being within 5 percentage points will not be shortlisted. YPO will invite a maximum of 1 Tenderers of each CRM system put forward to the System Demonstrations stage (Stage 3). Tenders will be grouped into the system brands they are submitting. While Invitation to Participate stage allowed for unlimited system groups, at Invitation to Submit Tender stage, YPO will only shortlist the 4 highest scoring CRM systems across all groups. This means that only Providers with highest scores across all groups will be shortlisted. If a Provider with the highest score is selected from a particular group, YPO will not select any more Providers from this particular group. Additional information about the shortlisting mechanism are included below: • YPO reserves the right to take through the Tenderer with the fifth highest ranking (additional system brand) if its score is within (i.e. no more than) 5 percentage points of the fourth highest ranking score. • If two or more Providers ranked fourth across all groups, have the same score, YPO will take through the Provider with the highest Award Question score for Implementation within the Implementation and Contract Management Award Criterion. • In the case where YPO takes through more than four Providers because of a tie in scores, the next Provider being within 5 percentage points will not be shortlisted. All shortlisted suppliers that procedure to Stage 3 will have the Award Criteria Scores combined with the scores from the system demonstration stage to determine the most advantageous tender. Lot 2 (Framework) down selection process: All Tenderers who meet the minimum and mandatory requirements will be invited to the Invitation to Submit Tenders stage (Stage 2). This includes meeting all of the conditions of the Procurement Specific Questionnaire (PSQ), Conditions of Participation and Mandatory Requirements to which all Tenderers are required to respond to and return in accordance with the proposed timetable in the Procurement documents. Please note there are no shortlisting questions for Lot 2. All suppliers who proceed to Stage 2 Invitation to Submit Tender Stage will be required to respond to all Award Criteria Questions. Providers will need to meet the minimum score criterion of 40% out of 65% for the Non-cost award criterion to be successful. Providers who fall below the minimum threshold score will be rejected. All providers who meet the minimum threshold score for Lot 2 and respond to all question will be awarded to the framework. Providers bidding for Lot 2 only do not need to participate in the System Demonstrations stage. Full details of the down selection of suppliers at each stage for each Lot can be found in the procurement documentation. YPO reserves the right to refine award criteria, sub-criteria and evaluation methodology prior to Tenders stage (Stage 2) and System Demonstration Stage (Stage 3) as relevant as set out in the procurement documentation. The exact details will be issued at the later stages; however, any refinements will only be made if they do not violate fair treatment of all bidders.
CPV: Customer Relation Management software development services
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Bids received
- 15 bids received · 12 suppliers appointed
- Framework period
- 5 yrs · up to 10 yrs from 6 Feb 2026
- Buyer regions
- UK
- Supplier levy on call-offs (max %)
1% of call-off value · Retrospective Rebate of 1% will be payable on all business transacted under the Framework (Lot 2)
Who may buy through it
Published description of the framework
Customers can call-off the Framework using either a competitive selection process or an Award without competition.
Award without competition: The following objective mechanism for supplier selection, shall be applied 100% to the Cost Criteria to determine best value for money.
The Contracting Authority must undertake a desktop analysis to determine the Provider meets their statement of requirements and evidence best value for money. This desktop analysis should include:-
o Tenders Response to the Pricing Schedule
o Tender Cost Quality Responses which cover the Providers costing methodology, discounts, switching/exit costs.
o Supplier Price List showcasing the scopes of products and services the Provider can deliver under Lot 2 to meet customer requirements and at what cost.
o Total cost of ownership evaluation
The Supplier Price List should showcase the live products and services which the Supplier can provide under the scope of Lot 2 with a capped maximum price and relevant information, to be available to Contracting Authorities to buy using an Award without Competition mechanism.
If the customer calling off the framework cannot identify best value for money, based on the Framework evaluation, because their requirements are bespoke, or the customer wishes to re-open competition then the OCA or YPO will run a Competitive Selection Process instead.
Competitive Selection Process: The mechanism for Supplier selection under a Competitive Selection Process will be as follows:
- The Customer will identify their Statement of Requirements and all Suppliers awarded to Lot 2 (Framework) only will be invited to compete in the process.
- Contracting Authorities are permitted to undertake a Single or Multi-stage Competitive Selection Process and will be allowed to stipulate Conditions of Participation and Mandatory Requirements to refine those set out for framework assessment and define them specific to their Call-Off requirement provided that they do not contradict Conditions of Participation and/or Mandatory Requirements of the Framework. These conditions and requirements must be a proportionate means of ensuring that Suppliers who are invited to compete have the legal, financial, technical and professional capacity and ability to perform the Call-off Contract. The customer may require Suppliers to provide evidence in order to verify whether a particular condition of participation and/or Mandatory Requirement is satisfied, e.g. relevant accreditations. If the Supplier is unable to satisfy the customers Conditions of Participation and/or Mandatory Requirement, they may be excluded from the Competitive Selection Process.
- Suppliers will be required to submit "sealed bids" via the customer's choice of e-tendering site in response to the Customer's tender. The Award Criteria for such competitions are specified in table below. Each time the customer runs a Competitive Selection Process; the award decision will be based on the below criteria:
Conditions of Participation: Customers will be allowed to include conditions of participation and Mandatory Requirements to refine those set out for framework assessment.
Cost: Permitted range 10%-80%. Customers will have the option to amend weightings at the Further-competition stage to suit their internal needs/policies. Customers may reopen this criterion in full, or scores may be carried through from the Framework Establishment stage.
Non-Cost (Quality ): Permitted range 10%-80%. Customers will have the option to amend weightings at the Further-competition stage to suit their internal needs/policies. Customers may reopen this criterion in full, or scores may be carried through from the Framework Establishment stage.
Social Value and Sustainability: Permitted range 10%-30%. Customers will have the option to amend weightings at the Further-competition stage to suit their internal needs/policies. Customers may reopen this criterion in full, or scores may be carried through from the Framework Establishment stage.
Customers may flex within the permitted ranges the stated above, depending on whether the customer requirement is Cost, Non-Cost (Quality) or Social Value/Sustainability driven.
Where Contracting Authorities flex the Award Criteria within the ranges stated above to suit their individual requirements then the overall Award Criteria must total 100%.
YPO recommend that at least 2 award criteria are re-opened if a Contracting Authority wish to flex the scoring methodology within the permitted ranges at Competitive Selection stage.
Customers will apply a scoring scale of their own choosing to evaluate responses to the above criteria. The exact scoring scale will be determined at the Call-off Competitive Selection Process stage and made clear within those documents.
At the Competitive Selection stage customers will publish their own specific requirements by reference to the above award criteria, to which Suppliers will be expected to respond. These requirements may include, but not limited to:
particular delivery timescales;
budgetary requirements
particular invoicing arrangements and payment profiles;
particular associated services specific to the Lot being called off from, e.g., installation, maintenance, and training;
re-establish pricing;
Social Value in relation to the Call-off Contract and/or compliance with Social Value measurement tool
It is intended that most Call-off's using the Competitive Selection Process under this Framework will be conducted using a one stage process, however Contracting Authorities have the option to incorporate one or more of the following elements into their Single, or multistage Competitive Selection Process:
Conditions of Participation and/or Mandatory Requirements;
Reverse electronic auctions;
Site visits;
Product demonstrations/presentations;
Open dialogue
Negotiation Meetings
Multiple tendering stages
The exact Competitive Selection Process will be described by the Contracting Authority in the Call-off Competitive Selection Process documents.
For Competitive Selection Process Call-offs, a mechanism for determining price payable will be as follows:
Contracting Authorities will provide a Pricing Schedule at the Competitive Selection Process stage, which all participating Suppliers will be required to complete and return as part of the "sealed bid" process.
It is expected that pricing will be evaluated by reference to individual Contracting Authority requirements and on a bulk basis where Suppliers must bid for all lines in order to be considered.
At the Competitive Selection Process stage pricing will be evaluated using methodology stated in the procurement documents for this framework. However, Contracting Authorities have an option to use alternative methodologies, provided that it is described in the Call-off Competitive Selection Process competition documents.
Lots and requirements (2)Procurement structure
2 lots · all with a published value · evaluation weights differ by lotLot #1Single CRM Solution for YPOAwardedRenewal Yorkshire & HumberPublished value£4,000,000
The source published no individual description for this lot.
- Economic & financial standing
Please refer to the procurement documents
- Technical & professional ability
Please refer to the procurement documents
- Condition of participationshortlisting
All suppliers are invited to the Invitation to Participate stage of the competitive flexible procedure. The Invitation to Participate stage (stage 1) commenced with the issuing of this Tender Notice.
Please see Procurement documents and other fields in this Tender Notice for details of down selection for stage 2 and stage 3 of the competitive flexible procedure
Lot #2CRM Software Solution for Wider Public SectorAwardedRenewal UKPublished value£60,000,000
The source published no individual description for this lot.
- Economic & financial standing
Please refer to the procurement documentation
- Technical & professional ability
Please refer to the procurement documentation
- Condition of participationshortlisting
All suppliers are invited to the Invitation to Participate stage of the competitive flexible procedure. The Invitation to Participate stage (stage 1) commenced with the issuing of this Tender Notice. All Tenderers who meet the minimum and mandatory requirements at Stage 1 will be invited to the Invitation to Submit Tenders stage (Stage 2).
Please see Procurement documents for full details of down selection for stage 2 of the competitive flexible procedure.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Social value | Split |
|---|---|---|---|---|
| 1 · Single CRM Solution for YPO | 65% | 15% | 20% | |
| 2 · CRM Software Solution for Wider Public Sector | — | 80% | 20% |
- Price carries 15–80 points depending on the lot. Read the split per lot below.
- “YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use the vehicle
- https://www.ypo.co.uk/about/customers/permissible-users https://www.nepo.org/associate-membership/permissible-users
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 6 Feb 2029
- First published
- 14 Mar 2025, 11:52 GMT
- Last source update
- 15 Jun 2026, 16:03 BST
- Award evaluation window
- Submission end – 26 Jan 2026
- Authority reference
001253- FTS notice number
2025/S 000-035344- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ed37Find a Tender
- How it runs
The competitive flexible procedure for Lot 1 - Single CRM Solution for YPO which is the contract lot will be conducted in 3 stages:-
Stage 1: Invitation to Participate including Shortlisting Questions
Stage 2: Invitation to Submit Tender
Stage 3: System Demonstrations
The competitive flexible procedure for Lot 2- CRM Solutions for Wider Public Sector which is the framework lot will be conducted in 2 stages:-
Stage 1: Invitation to Participate
Stage 2: Invitation to Submit Tender
Lot 1 down selection process:
The Invitation to Participate Stage (Stage 1) requires suppliers to meet all of the conditions of the Procurement Specific Questionnaire (PSQ), Conditions of Participation and Mandatory Requirements together with shortlisting questions to which all Tenderers are required to respond to and return in accordance with the proposed timetable in the Procurement documents.
YPO will invite a maximum of 2 Tenderers providing the same CRM system to the Invitation to Submit Tenders stage (Stage 2). All shortlisted Bidders must pass Procurement Specific Questionnaire, Conditions of Participations and Mandatory Questions. Tenders will be grouped into system brands Tenderers put forward within their submission. In each system brand category YPO will then select up to 2 top scoring Providers in each group from the shortlisting questions.
- YPO reserves the right to take through the Tenderer (in each group) with the 3rd highest ranking if its score is within (i.e. no more than) 5 percentage points of the second highest ranking score.
- If two or more Providers in the same group have the same top two score, all will be taken through to the next stage
- In the case where YPO take through more than two Providers because of a tie in scores, the next Provider being within 5 percentage points will not be shortlisted.
YPO will invite a maximum of 1 Tenderers of each CRM system put forward to the System Demonstrations stage (Stage 3). Tenders will be grouped into the system brands they are submitting. While Invitation to Participate stage allowed for unlimited system groups, at Invitation to Submit Tender stage, YPO will only shortlist the 4 highest scoring CRM systems across all groups. This means that only Providers with highest scores across all groups will be shortlisted. If a Provider with the highest score is selected from a particular group, YPO will not select any more Providers from this particular group. Additional information about the shortlisting mechanism are included below:
- YPO reserves the right to take through the Tenderer with the fifth highest ranking (additional system brand) if its score is within (i.e. no more than) 5 percentage points of the fourth highest ranking score.
- If two or more Providers ranked fourth across all groups, have the same score, YPO will take through the Provider with the highest Award Question score for Implementation within the Implementation and Contract Management Award Criterion.
- In the case where YPO takes through more than four Providers because of a tie in scores, the next Provider being within 5 percentage points will not be shortlisted.
All shortlisted suppliers that procedure to Stage 3 will have the Award Criteria Scores combined with the scores from the system demonstration stage to determine the most advantageous tender.
Lot 2 (Framework) down selection process:
All Tenderers who meet the minimum and mandatory requirements will be invited to the Invitation to Submit Tenders stage (Stage 2). This includes meeting all of the conditions of the Procurement Specific Questionnaire (PSQ), Conditions of Participation and Mandatory Requirements to which all Tenderers are required to respond to and return in accordance with the proposed timetable in the Procurement documents. Please note there are no shortlisting questions for Lot 2.
All suppliers who proceed to Stage 2 Invitation to Submit Tender Stage will be required to respond to all Award Criteria Questions. Providers will need to meet the minimum score criterion of 40% out of 65% for the Non-cost award criterion to be successful.
Providers who fall below the minimum threshold score will be rejected. All providers who meet the minimum threshold score for Lot 2 and respond to all question will be awarded to the framework. Providers bidding for Lot 2 only do not need to participate in the System Demonstrations stage.
Full details of the down selection of suppliers at each stage for each Lot can be found in the procurement documentation.
YPO reserves the right to refine award criteria, sub-criteria and evaluation methodology prior to Tenders stage (Stage 2) and System Demonstration Stage (Stage 3) as relevant as set out in the procurement documentation. The exact details will be issued at the later stages; however, any refinements will only be made if they do not violate fair treatment of all bidders.
- Risks
YPO has identified the following potential risks affecting this Contract and Framework:
YPO Contract (Lot 1) specific risks -
- Total Cost of Ownership: Due to complexity and non-uniformity of IT systems pricing structures, and the need for the successful Supplier to make recommendations at the Contract live stage with regards to best practices and system functionality to maximise system utilisation and enhancement of processes, it is a known risk that Contract spend may exceed estimated total value. To mitigate this risk YPO, included a contingency, allowing to procure any additional functionality, integration features, modules, services or similar, without the need to retender.
- Nature of the Market: The Software market is fast evolving which may see a change of scope in the nature of the CRM solution, such as additional functionality, new modules and advances in AI technology, which is unknown at this time. To mitigate this risk YPO have made the specification wide, however on the introduction of new solutions, these may not be covered under the current specification.
Framework (Lot 2) specific risks -
- Total Cost of the Framework: Due to the complexity and non-uniformity of Contracting Authority customer solutions and CRM integration with varying third party solutions, the costs may vary widely between Call-offs, with the potential of Framework spend nearing or exceeding estimated total value. To mitigate this risk YPO have researched estimated spend in the market and included a surplus.
- Nature of the Market: The Software market is fast evolving which may see a change of scope in the nature of the CRM solution, such as additional functionality, new modules and advances in AI technology, which is unknown at this time. To mitigate this risk YPO have made the specification wide, however on the introduction of new solutions, these may not be covered under the current specification.
Where the relevant, conditions under Schedule 8 of the Act are satisfied, the modification of the Contract/Framework to remedy the identified risks would be treated as a permitted Contract modification.
How it was run
Official notice- Requests to participate (first stage)
- 28 Jul 2025, 09:00 BST
- Appointment period ends
- 28 Jul 2025, 09:00 BST
- Clarification deadline
- 15 Jul 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
call-off levy · 1% of call-off value · Retrospective Rebate of 1% will be payable on all business transacted under the Framework (Lot 2)
Timeline
14 Mar 2025 → 15 Jun 2026 · 10 dates- Planning notice published14 Mar 2025, 11:52 GMT
- Market engagement7 Apr 2025, 23:59 BST
Therefore, YPO would like to invite all interested providers to Supplier Webinar, which will take place on 14th April 2025 at 14:00 to provide pre-tender information on the bidding process and high-level requirements. The webinar's aim is to give all suppliers an opportunity to ask tender and requirement related questions in an open forum and to familiarise themselves with the competitive flexible procedure which will be used to carry out this procurement exercise.
To register your interest in the webinar please contact Adam Greatwood at [email protected] before 7th April 2025. Please note YPO reserve the right to cancel the webinar if insufficient interest is received.
YPO reserves the right to not commit to advertising this tender if we do so wish. Should YPO wish to proceed further a formal procurement process will be followed in accordance with YPO's contract procedure rules and in line with the Procurement Act 2023 as relevant. Please note that any information is being sought without prejudice and without commitment.
- Tender notice published26 Jun 2025, 11:37 BST
- Clarification questions by15 Jul 2025, 23:59 BST
- Admission / appointment period endsperiod end, not a bid countdown28 Jul 2025, 09:00 BST
- Award decision expected by262 days ago26 Jan 2026, 23:59 GMT
- Contract starts252 days ago6 Feb 2026
- Assessment summaries sent242 days ago16 Feb 2026
- Standstill ends227 days ago2 Mar 2026, 23:59 GMT
- Latest notice published123 days ago15 Jun 2026, 16:03 BST
Notice history
11 events · 7 releases on Find a Tender · since 14 Mar 2025- Preliminary market engagement notice published14 Mar 2025, 11:52 GMTUK2
- Preliminary market engagement notice published14 Mar 2025, 12:13 GMTUK2
- Tender notice published26 Jun 2025, 11:37 BSTUK4
- Status changed to active26 Jun 2025, 11:37 BST
- Procurement method changed26 Jun 2025, 11:37 BST
- Contract award notice published19 Feb 2026, 14:50 GMTUK6
- Status changed to complete19 Feb 2026, 14:50 GMT
- Contract award notice published19 Feb 2026, 15:21 GMTUK6
- Contract signature expected4 Mar 2026, 23:59 GMTscheduled
- Contract details notice published8 May 2026, 11:43 BSTUK7
- Contract details notice published15 Jun 2026, 16:03 BSTUK7
Routine re-releases (7)
- 2026-02: 1 release · 19 Feb 2026
- 2025-06: 1 release · 26 Jun 2025
- 2025-03: 2 releases · 14 Mar 2025, 14 Mar 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Single CRM Solution for YPO1 award | |||
| ZIIPLINE LTDSME5 Mar 2026 – 4 Mar 2031 · up to 4 Mar 2036Extensions: The Contract will cover the period from 5th March 2026 to 4th March 2031 with two options to extend for an additional 36 months and 24 months. The first decision to extend the Contract period will be taken by the end of October 2030 and will be dependent on satisfactory completion of all aspects of the Contract to date, the current market conditions for and YPO's internal contracting structures. The maximum Contract period will therefore be 10 years, from 5th March 2026 to 4th March 2036 (subject to an annual review, incorporating price re-establishment and KPI performance). · Options: Any resulting Contract shall be deemed to cover any item that can be supplied by the successful Tenderer over the life of the Contract within the scope of CRM Solutions. | £4,000,000 | 16 Feb 2026 | Awarded |
| Lot 2 · CRM Software Solution for Wider Public Sector1 award | |||
| Deliotte LLP, Ernst and Young LLP, Halo Service Solutions LtdSME, Huble Digital LtdSME, Infosys Limited, Phoenix Software Ltd +6 moreCRM Solution for Wider Public Sector5 Mar 2026 – 4 Mar 2027 · up to 4 Mar 2030Extensions: The Framework Agreement will cover the period from 5th March 2026 to 4th March 2027 with two options to extend for an additional 12 months and 24 months. The first decision to extend the Framework period will be taken by the end of October 2026 and will be dependent on satisfactory completion of all aspects of the Framework Agreement to date, the current market conditions for this category and YPO's contracting structures. The maximum Framework Agreement period will therefore be 4 years, from 5th March 2026 to 4th March 2030 (subject to an annual review, incorporating price re-establishment and KPI performance). · Options: Any resulting Framework and Call-off Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Framework and Call-off Contract within the scope of CRM Solutions. | £60,000,000 inc. VAT | 16 Feb 2026 | Awarded |
Contracts
Lot 1 - Single CRM Solution for YPO · ZIIPLINE LTDSME
- Signed
- 15 May 2026
- Value
- £4,000,000
- Period
- 16 May 2026 – 15 May 2031 · up to 15 May 2036 with extensions
- Status
- active
- Extensions
- The Contract will cover the period from 16th May 2026 to 15th May 2031 with two options to extend for an additional 36 months and 24 months. The first decision to extend the Contract period will be taken by the end of February 2030 and will be dependent on satisfactory completion of all aspects of the Contract to date, the current market conditions for and YPO's internal contracting structures. The maximum Contract period will therefore be 10 years, from 16th May 2026 to 15th May 2036 (subject to an annual review, incorporating price re-establishment and KPI performance).
- Options
- Any resulting Contract shall be deemed to cover any item that can be supplied by the successful Tenderer over the life of the Contract within the scope of CRM Solutions.
No agreed KPIs: Contract is not over £5 million including VAT
CRM Solution for Wider Public Sector · Deliotte LLP, Ernst and Young LLP, Halo Service Solutions LtdSME, Huble Digital LtdSME, Infosys Limited, Phoenix Software Ltd +6 more
- Signed
- 5 Mar 2026
- Value
- £60,000,000 inc. VAT
- Period
- 5 Mar 2026 – 4 Mar 2027 · up to 4 Mar 2030 with extensions
- Status
- active
- Extensions
- The Framework Agreement will cover the period from 5th March 2026 to 4th March 2027 with two options to extend for an additional 12 months and 24 months. The first decision to extend the Framework period will be taken by the end of October 2026 and will be dependent on satisfactory completion of all aspects of the Framework Agreement to date, the current market conditions for this category and YPO's contracting structures. The maximum Framework Agreement period will therefore be 4 years, from 5th March 2026 to 4th March 2030 (subject to an annual review, incorporating price re-establishment and KPI performance).
- Options
- Any resulting Framework and Call-off Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Framework and Call-off Contract within the scope of CRM Solutions.
1 agreed KPI: NA
- NA, KPIs not required to be published as it is a Framework.
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 2 · CRM Software Solution for Wider Public Sector | 15final-stage tenders | 9 | 0 | — |
Who bid
- wonZIIPLINE LTDSME · Greater London · 2
- did not winCLARITAS SOLUTIONS LIMITEDSME · Yorkshire and the Humber · 2
- did not winDELAWARE DIGITAL LLP · Greater London · 2
- wonDELOITTE LLP · Greater London · 2
- wonERNST & YOUNG LLP · Greater London · 2
- wonHALO SERVICE SOLUTIONS LTD · Scotland · 2
- wonHUBLE DIGITAL LIMITEDSME · Greater London · 2
- wonINFOSYS LIMITED · Greater London · 2
- wonKERV DIGITAL LIMITEDSME · Greater London · 2
- wonPHOENIX SOFTWARE LIMITED · Yorkshire and the Humber · 2
- wonProvident CRM LtdSME · 2
- did not winUnipartner IT ServicesSME · 2
- did not winEXCELPOINT LIMITEDSME · North East England · 2
- did not winTHEVISIONARYS LTDSME · Greater London · 2
- did not winZOHO CORPORATION LIMITEDSME · South East England · 2
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- The Association of North East Councils LimitedContracting authorityPublic authority - sub-central government
Framework contractors & participating bidders
15 commercial parties on the notice · 12 awarded- CLARITAS SOLUTIONS LIMITEDFramework contractor
- DELAWARE DIGITAL LLPFramework contractor
- DELOITTE LLPFramework contractor
- ERNST & YOUNG LLPFramework contractor
- EXCELPOINT LIMITEDBidder / tenderer
- HALO SERVICE SOLUTIONS LTDFramework contractor
- HUBLE DIGITAL LIMITEDFramework contractor
- INFOSYS LIMITEDFramework contractor
- KERV DIGITAL LIMITEDFramework contractor
- PHOENIX SOFTWARE LIMITEDFramework contractor
Show 5 more suppliers
- Provident CRM LtdFramework contractor
- THEVISIONARYS LTDBidder / tenderer
- Unipartner IT ServicesFramework contractor
- ZIIPLINE LTDFramework contractor
- ZOHO CORPORATION LIMITEDBidder / tenderer
Official documents & specifications (9)
Official links; attachments are not copiedTender pack and attachments
- Signed contract
- Bidding documents and specifications Access to the Procurement Documents can be found at https://procontract.due-north.com/register?ReadForm
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender