Find a TenderAwarded
Published 2 Sept 2022, 15:48 BST

Official UK procurement notice

Y23038 - Supply of ICT Managed Services and Consultancy

Official notice

Authority: Kent County Council (Local council)

Framework agreement2 lotsServicesOpen procedureSME suitable
Sectors: IT Services & Software (72) Delivery: UK
Framework ceiling (notional)£500,000,000total for 2 lots · framework ceiling, not attributable revenue
Submissions closed 20 Oct 2022awarded 11 Apr 2023
Lots 2see the lot list below

What is being bought2 lots · detail below

Published requirement description

This Framework Agreement will be split into two (2) LOTS.

LOT 1 - ICT Managed Services.

Awarded Supplier(s) must be capable of supplying a range of delivery models including supply and fit, support and maintenance, systems configuration and management, hybrid or fully managed ICT service, integration of services with other technologies and/or contractors’ solutions, both cloud and on-premise options, including but not limited to:

  • ICT Support and Maintenance
  • ICT Strategy and Planning
  • Connectivity
  • Cloud Solutions
  • Safeguarding and Security
  • Strategy and Planning
  • Data Storage and Back Up
  • Networking Solutions
  • ICT Infrastructure
  • Consultancy

In the context of the solutions required, ICT infrastructure can include but not be limited to hardware, software, network, peripheral equipment, audio-visual equipment, user devices and mobile connectivity (as an integrated package within user devices).

LOT 2 - ICT Consultancy Services

Awarded Suppliers must be capable of providing full spectrum, and multidisciplinary consultancy Services that may extend beyond the scope of the Goods/Services purchased and referenced in LOT 1. Technology and associated and related disciplines, including but not limited to:

  • Audit
  • Assessment
  • Design
  • Consultancy and Support
  • Configuration Support
  • Cyber Security
  • Discovery and Analysis
  • Planning Strategies
  • Project Scoping
  • Project Management
  • Programme Management
  • Cost Modelling
  • Operational Modelling
  • Cloud Solutions
  • Server Solutions
  • Software
  • Hardware
  • Risk Assessment/Management
  • Risk Mitigation
  • Security
  • Cost Analysis
  • ICT Digital Strategy Development
  • Quality and Testing
  • Project Implementation
  • Systems
  • Maintenance
  • ICT Systems, Processes and Policies.

As relevant industries, technologies and specialities evolve and advance, it is anticipated that any future consultancy provisions will be made available as part of the Framework Agreement and will be current, effective timely and responsive to requirements.

CPV: IT services: consulting, software development, Internet and support

How this framework works

From the published notice
Bids received
29 bids on the busiest of 2 lots · 20 suppliers appointed

Lots and requirements (2)Procurement structure

2 lots · all with a published value · evaluation weights differ by lot

Every one of these 2 lots carries the same published figure, £250,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1ICT Managed ServicesAwardedceiling above

Supplier(s) must be capable of supplying a range of delivery models including supply and fit, support and maintenance, systems configuration and management, hybrid or fully managed ICT service, integration of services with other technologies and/or contractors’ solutions, both cloud and on-premise options, including but not limited to:

  • ICT Support and Maintenance

o On-Site Support

o Remote Support

o Annual Health Check

o Pre Ofsted Check

o Routine Maintenance

o MIS Support

o Training

  • ICT Strategy and Planning
  • Connectivity
  • Cloud Solutions
  • Safeguarding and Security
  • Strategy and Planning
  • Data Storage and Back Up
  • Networking Solutions
  • ICT Infrastructure
  • Consultancy

Tenderers should state in Annex D – Tenderers Response LOT 1 their ability to provide the Services as listed.

In the context of the solutions required, ICT infrastructure can include but not be limited to hardware, software, network, peripheral equipment, audio-visual equipment, user devices and mobile connectivity (as an integrated package within user devices).

Delivery: UK
Variant bids: not allowed
Lot #2ICT Consultancy ServicesAwardedceiling above

Suppliers must be capable of providing full spectrum, and multidisciplinary Consultancy Services that may extend beyond the scope of the Goods/Services purchased and referenced in LOT 1. Technology and associated and related disciplines, including but not limited to:

  • Audit
  • Assessment
  • Design
  • Consultancy and Support
  • Configuration Support
  • Cyber Security
  • Discovery and Analysis
  • Planning Strategies
  • Project Scoping
  • Project Management
  • Programme Management
  • Cost Modelling
  • Operational Modelling
  • Procurement and Supply
  • Risk Management
  • Opportunity Management
  • Policy Reviews and Advice
  • Cloud Solutions
  • Server Solutions
  • Software
  • Hardware
  • Infrastructure
  • Data Protection
  • Process Mapping and Optimisation
  • Risk Assessment
  • Risk Management
  • Risk Mitigation
  • Security
  • Cost analysis
  • ICT Digital Strategy Development
  • Disaster Recovery
  • Individual Specialists and or Team of Consultants
  • ICT Architecture
  • Quality and testing
  • ICT Operations and Infrastructure
  • Conception development
  • Innovation
  • Project implementation
  • Systems
  • Maintenance
  • Servicing
  • Testing
  • Support
  • Research, data and analysis based objective recommendations
  • ICT Systems, processes and policies.

As relevant industries, technologies and specialities evolve and advance, it is anticipated that any future consultancy provisions will be made available as part of the Framework Agreement and will be current, effective timely and responsive to requirements

Delivery: UK
Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

LotQualitySocial valueSplit
1 · ICT Managed Services90%10%
2 · ICT Consultancy Services90%10%
What this means for your bid
  • “Y23038 - Supply of ICT Managed Services and Consultancy” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
2 Sept 2022, 15:48 BST
Last source update
5 May 2023, 15:44 BST
Award evaluation window
20 Oct 2022 – …
Authority reference
DN631038
FTS notice number
2023/S 000-013012
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
UK
Official registry OCID
ocds-h6vhtk-036580 Find a Tender

Publisher note: All public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man. Full details of the classification of potential Customer’s geographical areas and organisation classifications are detailed as follows: LOCAL AUTHORITY COUNCILS: England: County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users).  See link: A-Z of councils online | Local Government Association https://www.local.gov.uk/topics http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm Northern Ireland: Administered across 26 Districts of Northern Ireland. See link: http://www.nidirect.gov.uk/local-councils-in-northern-ireland Scotland: Administered across 32 Council areas.  See link: Councils | COSLA Wales: Administered across 22 Council areas. See link: Find your local authority | GOV. WALES Isle of Man: Administered across 22 local authorities, consisting of 4 town authorities, 2 district authorities, 2 village authorities, and 14 parish authorities. https://www.gov.im/categories/home-and-neighbourhood/local-authorities/local-authority-contacts/ Channel Islands: https://www.gov.je/Government/Departments/Pages/default.aspx https://www.gov.gg/article/152949/Government-Departments EMERGENCY SERVICES: POLICE: National https://www.btp.police.uk/ http://www.mod.police.uk http://www.npas.police.uk/ England Home | Police.uk (www.police.uk) https://www.gov.uk/government/organisations/civil-nuclear-constabulary Northern Island https://www.police.uk/northern-ireland/ Scotland http://www.scotland.police.uk/ https://www.gov.uk/government/organisations/civil-nuclear-constabulary Wales https://www.dyfed-powys.police.uk/ Home | Gwent Police Home | North Wales Police https://www.police.uk/south-wales/ https://www.gov.uk/government/organisations/civil-nuclear-constabulary Isle of Man https://www.iompolice.im/ Channel Islands https://jersey.police.uk/ http://www.guernsey.police.uk/ FIRE and RESCUE UK – England, Scotland, Northern Ireland, Wales, IOM http://www.fireservice.co.uk/information/ukfrs/ https://www.ukfirestations.co.uk/brigades Channel Islands https://www.gov.je/Government/Departments/HomeAffairs/Pages/default.aspx MARITIME AND COASTGUARD AGENCY UK – England, Scotland, Northern Ireland, Wales, IOM https://www.gov.uk/government/organisations/maritime-and-coastguard-agency/about/access-and-opening Isle of Man https://www.gov.im/coastguard Channel Islands http://www.ports.je/JerseyCoastguard/Pages/default.aspx https://www.rnli.org.gg/guernseys-lifeboat/ NHS/HEALTH BODIES AND AMBULANCE SERVICES: England https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx East Midlands Ambulance Service NHS Trust http://www.emas.nhs.uk East of England Ambulance Service NHS Trust http://www.eastamb.nhs.uk London Ambulance Service NHS Trust http://www.londonambulance.nhs.uk North East Ambulance Service NHS Foundation Trust http://www.neas.nhs.uk North West Ambulance Service NHS Trust http://www.nwas.nhs.uk South Central Ambulance Service NHS Foundation Trust http://www.southcentralambulance.nhs.uk South East Coast Ambulance Service NHS Foundation Trust http://www.secamb.nhs.uk South Western Ambulance Service NHS Foundation Trust https://www.swast.nhs.uk/welcome West Midlands Ambulance Service NHS Trust http://www.wmas.nhs.uk Yorkshire Ambulance Service NHS Trust http://www.yas.nhs.uk Northern Island http://www.hscni.net/index.php?link=trusts http://www.niamb.co.uk/ Scotland https://www.scot.nhs.uk/organisations/ http://www.scottishambulance.com/WhatWeDo/Default.aspx Wales http://www.wales.nhs.uk/nhswalesaboutus/structure https://www.ambulance.wales.nhs.uk/ Isle of Man https://www.gov.im/about-the-government/departments/health-and-social-care/ https://www.gov.im/categories/health-and-wellbeing/isle-of-man-ambulance-service/ Channel Islands https://www.gov.je/Government/Departments/HealthSocialServices/Pages/index.aspx https://www.gov.gg/article/119652/Health-Social-Care--Wellbeing https://www.gov.je/pages/contacts.aspx?contactid=87 St John Ambulance Cymru - Wales’ leading first aid charity (sjacymru.org.uk) CENTRAL GOVERNMENT DEPARTMENTS AND THEIR AGENCIES: http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm REGISTERED SOCIAL LANDLORDS: Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives. England https://www.gov.uk/government/publications/current-registered-providers-of-social-housing Scotland https://directory.scottishhousingregulator.gov.uk/Pages/Datasets-and-Reports.aspx Northern Ireland https://www.nidirect.gov.uk/contacts/housing-associations Wales https://gov.wales/ Isle of Man https://www.gov.im/categories/home-and-neighbourhood/affordable-housing/public-sector-housing/housing-authority-contacts/ Channel Islands https://www.gov.je/Home/RentingBuying/OtherRentalOptions/Pages/OtherHousing.aspx http://www.gha.gg/ EDUCATIONAL ESTABLISHMENTS: Nursery, primary, middle or high schools, secondary schools, Academies, free schools, special schools, Pupil Referral Units (PRU), further education colleges, universities. UK – England, Scotland, Northern Ireland, Wales http://www.schoolswebdirectory.co.uk/index.php https://get-information-schools.service.gov.uk/ https://www.hefcw.ac.uk/ https://www.universitiesuk.ac.uk Isle of Man https://www.gov.im/categories/education-training-and-careers/schools-and-colleges/ Channel Islands https://www.gov.je/Education/Schools/FindingSchool/Pages/default.aspx https://www.gov.gg/article/163185/Education-Working--Retiring CHARITIES England and Wales https://www.gov.uk/government/organisations/charity-commission Scotland http://www.oscr.org.uk/ Northern Ireland https://www.charitycommissionni.org.uk/charity-search/ Isle of Man Isle of Man Government - Charities Channel Islands http://www.jerseycharities.org/members http://www.charity.org.gg/Find Suppliers are advised that the Contracting Authority and its Customers reserve the right to supply the tendered products, services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework Agreement period as stated in this document, for the purpose of selling to other public, private and third sector organisations.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Appointment period ends
20 Oct 2022, 14:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
20 Oct 2022, 14:15 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

20 Oct 2022 → 5 May 2023 · 3 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    20 Oct 2022, 14:00 BST
  2. Bids opened
    20 Oct 2022, 14:15 BST
  3. Notice published
    5 May 2023, 15:44 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    5 May 2023, 15:44 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 20admitted to the panel · see the list ↓
Bids received 2915 from SMEs · busiest of 2 lots
Contracts signed 20latest 11 Apr 2023

29 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 013012-2023-Y23028-5

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • ICT Managed Services

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-10

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-11

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-12

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-13

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-14

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • ICT Consultancy Services

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-16

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-17

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-18

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-19

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-2

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-20

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-21

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-22

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-23

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-24

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-25

    Signed
    11 Apr 2023
    Value
    —
    Status
    active
  • Contract 013012-2023-Y23038-26

    Signed
    11 Apr 2023
    Value
    —
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · ICT Managed Services29bids · 29 electronic15—£0 – £2,500,000,000
2 · ICT Consultancy Services25bids · 25 electronic13—£0 – £250,000,000
Whole notice———£0 – £500,000,000

Contracting authority & participating public bodies

Kent County Council (t/a KCS Procurement Services)

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Head Office, 1 Abbey Wood Group, Kings Hill, West Malling, UK, ME19 4YTContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Commercial Services Kent LtdReview body Kings HillContact email

Framework contractors & participating bidders

20 commercial parties on the notice
Show 10 more suppliers

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.