WWU1342 - Fixed Line VOIP & Redbox Replacement

{
  "id": "027171-2023",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2023-09-14T09:06:08+01:00",
  "ocid": "ocds-h6vhtk-03fc13",
  "buyer": {
    "id": "GB-COH-05046791",
    "name": "Wales And West Utilities"
  },
  "tender": {
    "id": "ocds-h6vhtk-03fc13",
    "title": "WWU1342 - Fixed Line VOIP & Redbox Replacement",
    "amendments": [
      {
        "id": "1",
        "unstructuredChanges": [
          {
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              "label": "Description of the Procurement",
              "section": "II.2.4"
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              "text": "Business Requirements\nScope and Timescale\nThis project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -\n• Lot 1 - VOIP and Redbox Replacement\n• Lot 2 - Restoration of services to 16 disconnected sites\nIn Scope\n• All lines and services billed by current contract partner (Horizon & Redbox).\n• All existing fixed line users in offices and depots who require a Horizon fixed line.\n• All access circuits for office sites into Horizon solution.\n• All switch and router support & maintenance for access circuits.\n• Replacement or upgrade of Redbox call recording solution\n• Restore phone connection to WWU sites\nOut of Scope\n• Handset replacement.\n• Fax line replacement.\n• All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).\n• App for remote users to avoid the need for a physical handset.\nBackground and Requirements\nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.\nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.\nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.\nThe contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.\nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.\nThe tender is split into two lots:\nLot One -\nGamma Horizon VOIP solution.\nDesign, implementation, and handover for the Redbox replacement.\nLot 2 -\nRestoration of the Gamma Horizon phone lines to the 16 disconnected sites.\nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and \ntelephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name."
            },
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    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "Business Requirements  \nScope and Timescale \nThis project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -   \n•\tLot 1 - VOIP and Redbox Replacement  \n•\tLot 2 - Restoration of services to 16 disconnected sites  \nIn Scope \n•\tAll lines and services billed by current contract partner (Horizon & Redbox).   \n•\tAll existing fixed line users in offices and depots who require a Horizon fixed line.    \n•\tAll access circuits for office sites into Horizon solution.   \n•\tAll switch and router support & maintenance for access circuits.   \n•\tReplacement or upgrade of Redbox call recording solution    \n•\tRestore phone connection to WWU sites \nOut of Scope \n•\tHandset replacement.   \n•\tFax line replacement.   \n•\tAll other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).   \n•\tApp for remote users to avoid the need for a physical handset. \nBackground and Requirements \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.   \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.   \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.     \nThe contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.  \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.   \nThe tender is split into two lots:\nLot One - \nGamma Horizon VOIP solution.\nDesign, implementation, and handover for the Redbox replacement. \nLot 2 -\nRestoration of the Gamma Horizon phone lines to the 16 disconnected sites.",
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
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    "mainProcurementCategory": "services"
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  "parties": [
    {
      "id": "GB-COH-05046791",
      "name": "Wales And West Utilities",
      "roles": [
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      "address": {
        "region": "UKL21",
        "locality": "NEWPORT",
        "postalCode": "NP108FZ",
        "countryName": "United Kingdom",
        "streetAddress": "Wales & West House, Spooner Close, Coedkernew"
      },
      "details": {
        "url": "http://www.wwutilities.co.uk"
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      "identifier": {
        "id": "05046791",
        "scheme": "GB-COH",
        "legalName": "Wales And West Utilities"
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      "contactPoint": {
        "name": "Rebecca Crisp",
        "email": "rebecca.crisp@wwutilities.co.uk"
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    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "026958-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-09-12T14:21:18+01:00",
  "ocid": "ocds-h6vhtk-03fc13",
  "buyer": {
    "id": "GB-COH-05046791",
    "name": "Wales And West Utilities"
  },
  "tender": {
    "id": "ocds-h6vhtk-03fc13",
    "lots": [
      {
        "id": "1",
        "title": "VOIP and Redbox Replacement",
        "status": "active",
        "options": {
          "description": "Initial contract for three years.\nOption to extend by further  4 years in two-year increments."
        },
        "renewal": {
          "description": "We anticipate a continued requirement for the services after the expiry of the contract.\nInitial contract for three years.\nOption to extend by further  four years in total, in increments of two-year."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Background\nWales & West Utilities Ltd (WWU), with its main offices based in Newport, South Wales is a regulated gas distribution business with around 35,000 km of gas distribution pipelines located in Wales and the South west of England.   \nCovering 1/6th of the UK, WWU serves a catchment area with a population of more than 7 million.  Our core business is that of running and maintaining the gas distribution network across our region - which involves connecting new consumers, maintaining, and replacing pipe work and assets and dealing with gas emergencies.  The company is committed to the protection and enhancement of the environment as well as recognising the importance of good corporate citizenship, working in and supporting the communities it serves.  \nWales and West Utilities operate a multi-partner outsource IT model. Our landscape consists of a layered architecture distributed over dual data centres and around 24 office locations, the largest of which is in in Newport, South Wales. \nWWU seeks to tender the market to identify a competitive reseller for support and billing of horizon and a suitable replacement for Redbox.\nBusiness Requirements  \nScope and Timescale \nThis project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -   \n•\tLot 1 - VOIP and Redbox Replacement  \n•\tLot 2 - Restoration of services to 16 disconnected sites  \nIn Scope \n•\tAll lines and services billed by current contract partner (Horizon & Redbox).   \n•\tAll existing fixed line users in offices and depots who require a Horizon fixed line.    \n•\tAll access circuits for office sites into Horizon solution.   \n•\tAll switch and router support & maintenance for access circuits.   \n•\tReplacement or upgrade of Redbox call recording solution    \n•\tRestore phone connection to WWU sites \nOut of Scope \n•\tHandset replacement.   \n•\tFax line replacement.   \n•\tAll other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).   \n•\tApp for remote users to avoid the need for a physical handset. \nBackground and Requirements \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.   \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.   \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.     \nThe contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.  \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.   \nThe tender is split into two lots:\nLot One - \nGamma Horizon VOIP solution.\nDesign, implementation, and handover for the Redbox replacement. \nLot 2 -\nRestoration of the Gamma Horizon phone lines to the 16 disconnected sites. \nContract Term\nWWU is looking for a contract term initially of 3 years with 2 optional 2 year extensions for Lot 1.\nTender Requirements\nWWU utilises the Jaeger Bravo Solution online e-procurement portal to manage its tender processes. All information and communications relating to this tender will be published through the WWU-Bravo portal.  We encourage joint partnerships between suppliers in order to fulfil the brief, but there has to be a lead partner, who will be awarded the contract and it will be their responsibility to manage any partners/sub-contractors as part of the contract.\nAny documents relating to this tender can be accessed in the Attachments area and responses will be submitted via the Technical and Commercial envelopes.\nTender submissions shall be returned via Bravo on the date specified in the tender documentation.\nTenders returned after this time will not be considered.",
        "contractPeriod": {
          "durationInDays": 2520
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "2",
        "title": "Restoration of services to 16 disconnected sites",
        "value": {
          "amount": 20000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "Initial contract for 12 months for standalone project to reconnect disconnected sites."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "Background\nWales & West Utilities Ltd (WWU), with its main offices based in Newport, South Wales is a regulated gas distribution business with around 35,000 km of gas distribution pipelines located in Wales and the South west of England.   \nCovering 1/6th of the UK, WWU serves a catchment area with a population of more than 7 million.  Our core business is that of running and maintaining the gas distribution network across our region - which involves connecting new consumers, maintaining, and replacing pipe work and assets and dealing with gas emergencies.  The company is committed to the protection and enhancement of the environment as well as recognising the importance of good corporate citizenship, working in and supporting the communities it serves.  \nWales and West Utilities operate a multi-partner outsource IT model. Our landscape consists of a layered architecture distributed over dual data centres and around 24 office locations, the largest of which is in in Newport, South Wales. \nWWU seeks to tender the market to identify a competitive reseller for support and billing of horizon and a suitable replacement for Redbox.\nBusiness Requirements  \nScope and Timescale \nThis project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -   \n•\tLot 1 - VOIP and Redbox Replacement  \n•\tLot 2 - Restoration of services to 16 disconnected sites  \nIn Scope \n•\tAll lines and services billed by current contract partner (Horizon & Redbox).   \n•\tAll existing fixed line users in offices and depots who require a Horizon fixed line.    \n•\tAll access circuits for office sites into Horizon solution.   \n•\tAll switch and router support & maintenance for access circuits.   \n•\tReplacement or upgrade of Redbox call recording solution    \n•\tRestore phone connection to WWU sites \nOut of Scope \n•\tHandset replacement.   \n•\tFax line replacement.   \n•\tAll other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).   \n•\tApp for remote users to avoid the need for a physical handset. \nBackground and Requirements \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.   \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.   \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.     \nThe contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.  \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.   \nThe tender is split into two lots:\nLot One - \nGamma Horizon VOIP solution.\nDesign, implementation, and handover for the Redbox replacement. \nLot 2 -\nRestoration of the Gamma Horizon phone lines to the 16 disconnected sites. \nContract Term\nLot 2 - 12 months.  Reconnection of 16 sites is a single, stand-alone project which will not be subject to renewal.\nTender Requirements\nWWU utilises the Jaeger Bravo Solution online e-procurement portal to manage its tender processes. All information and communications relating to this tender will be published through the WWU-Bravo portal.  We encourage joint partnerships between suppliers in order to fulfil the brief, but there has to be a lead partner, who will be awarded the contract and it will be their responsibility to manage any partners/sub-contractors as part of the contract.\nAny documents relating to this tender can be accessed in the Attachments area and responses will be submitted via the Technical and Commercial envelopes.\nTender submissions shall be returned via Bravo on the date specified in the tender documentation.\nTenders returned after this time will not be considered.",
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    ],
    "title": "WWU1342 - Fixed Line VOIP & Redbox Replacement",
    "value": {
      "amount": 300000,
      "currency": "GBP"
    },
    "status": "active",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
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    "lotDetails": {
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    "description": "Business Requirements  \nScope and Timescale \nThis project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -   \n•\tLot 1 - VOIP and Redbox Replacement  \n•\tLot 2 - Restoration of services to 16 disconnected sites  \nIn Scope \n•\tAll lines and services billed by current contract partner (Horizon & Redbox).   \n•\tAll existing fixed line users in offices and depots who require a Horizon fixed line.    \n•\tAll access circuits for office sites into Horizon solution.   \n•\tAll switch and router support & maintenance for access circuits.   \n•\tReplacement or upgrade of Redbox call recording solution    \n•\tRestore phone connection to WWU sites \nOut of Scope \n•\tHandset replacement.   \n•\tFax line replacement.   \n•\tAll other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).   \n•\tApp for remote users to avoid the need for a physical handset. \nBackground and Requirements \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.   \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.   \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.     \nThe contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.  \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.   \nThe tender is split into two lots:\nLot One - \nGamma Horizon VOIP solution.\nDesign, implementation, and handover for the Redbox replacement. \nLot 2 -\nRestoration of the Gamma Horizon phone lines to the 16 disconnected sites.",
    "tenderPeriod": {
      "endDate": "2023-10-13T09:00:00+01:00"
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    "submissionMethodDetails": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
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  "parties": [
    {
      "id": "GB-COH-05046791",
      "name": "Wales And West Utilities",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL21",
        "locality": "NEWPORT",
        "postalCode": "NP108FZ",
        "countryName": "United Kingdom",
        "streetAddress": "Wales & West House, Spooner Close, Coedkernew"
      },
      "details": {
        "url": "http://www.wwutilities.co.uk",
        "classifications": [
          {
            "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Production, transport and distribution of gas and heat"
          }
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      "identifier": {
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        "url": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
        "name": "Rebecca Crisp",
        "email": "rebecca.crisp@wwutilities.co.uk"
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    {
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      "name": "Wales & West Utilities",
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      "address": {
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}