← Back to search results

ClosedFind a Tender · tender

Workforce Planning Software

Buyer: The Police, Fire and Crime Commissioner →

Participate on uk.eu-supply.com ↗External submission platform

BuyerThe Police, Fire and Crime Commissioner
StatusClosed
Deadline27 Nov 2023
Value£719,500
Published26 Oct 2023

What is being bought

The Police, Fire & Crime Commissioner for North Yorkshire is conducting a tender for the provision of Work Force Management Software to support service improvement. The contract shall be for a period of 4 years with extension options of 5 periods of 12 months. North Yorkshire Police (NYP) customer contact team faces unprecedented demand & is experiencing significant issues to adequately & efficiently manage resources to comply with national standards for call answering times. Suppliers are invited to offer proposals using a Software as a Service (SaaS) model which meets the requirements set out in the tender documentation. All of the supplier’s staff (& any sub-contractors) who shall have access to NYP premises and/or systems will be required to obtain Non-Police Personnel Vetting Level 3 (NPPV3). The supplier who receives the highest score to the tender will be invited to provide a product demonstration to ensure suitability, anticipated to be between 13-18th December 2023.

Delivery location

UKE

Categories

Software package and information systems 48000000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

The Police, Fire and Crime Commissioner for North Yorkshire (PFCC) in connection with a competitive procurement for the provision of Work Force Management (WFM) Software. The procurement will be conducted in accordance with the Open Procedure under the Public Contract Regulations 2015 (“the Regulations”). The intention is to award any resulting contract for a period of 4 years with extension options of 5 periods of 12 months. Additional information: All details can be found in the attached Instructions to Tenderers document.

Statusactive
Value£719,500

What is included

ItemCategoryQuantity
1Software package and information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,488 of 6,836 with a bid count)1.7 average (2,927 of 6,836 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKE2821 median · 6 average (116 of 282 with a bid count)1.7 average (131 of 282 with named award suppliers)Not published
Similar published value (0.5×–2×)4402 median · 2 average (2 of 440 with a bid count)1 average (2 of 440 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

  • economicSelectionCriteria
  • technicalSelectionCriteria

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-040f66
Latest release ID031687-2023
Latest release timestampThu Oct 26 2023 16:20:17 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: end2023-11-27T12:00:00Z
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: start2023-11-27T12:00:00Z
Award period: endNot published
Submission method detailshttps://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69493&B=BLUELIGHT
Submission languagesen
Electronic catalogue policyNot published
Total tender value£719,500
Tender lots in source1
Tender items in source1
Tender documents in source2
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
26 Oct 2023tender031687-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "031687-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-10-26T17:20:17+01:00",
  "ocid": "ocds-h6vhtk-040f66",
  "buyer": {
    "id": "GB-FTS-79621",
    "name": "The Police, Fire and Crime Commissioner"
  },
  "tender": {
    "id": "2094-2023",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 719500,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "The Police, Fire and Crime Commissioner for North Yorkshire (PFCC) in connection with a competitive procurement for the provision of Work Force Management (WFM) Software. The procurement will be conducted in accordance with the Open Procedure under the Public Contract Regulations 2015 (“the Regulations”).\nThe intention is to award any resulting contract for a period of 4 years with extension options of 5 periods of 12 months. Additional information: All details can be found in the attached Instructions to Tenderers document.",
        "contractPeriod": {
          "durationInDays": 3240
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "North Yorkshire, DL6 1BF"
        },
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Workforce Planning Software",
    "value": {
      "amount": 719500,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2023-11-27T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2023-11-27T12:00:00Z"
    },
    "description": "The Police, Fire & Crime Commissioner for North Yorkshire is conducting a tender for the provision of Work Force Management Software to support service improvement. The contract shall be for a period of 4 years with extension options of 5 periods of 12 months. North Yorkshire Police (NYP) customer contact team faces unprecedented demand & is experiencing significant issues to adequately & efficiently manage resources to comply with national standards for call answering times. Suppliers are invited to offer proposals using a Software as a Service (SaaS) model which meets the requirements set out in the tender documentation. All of the supplier’s staff (& any sub-contractors) who shall have access to NYP premises and/or systems will be required to obtain Non-Police Personnel Vetting Level 3 (NPPV3). The supplier who receives the highest score to the tender will be invited to provide a product demonstration to ensure suitability, anticipated to be between 13-18th December 2023.",
    "tenderPeriod": {
      "endDate": "2023-11-27T12:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2024-05-21T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69493&B=BLUELIGHT",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-79621",
      "name": "The Police, Fire and Crime Commissioner",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE",
        "locality": "North Yorkshire, DL6 1BF",
        "postalCode": "Alverton Court, Cros",
        "countryName": "United Kingdom",
        "streetAddress": "North Yorkshire Police Headquarters"
      },
      "details": {
        "url": "https://bluelight.eu-supply.com/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "03",
            "scheme": "COFOG",
            "description": "Public order and safety"
          }
        ]
      },
      "identifier": {
        "id": "n/a",
        "legalName": "The Police, Fire and Crime Commissioner"
      },
      "contactPoint": {
        "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69493&B=BLUELIGHT",
        "name": "Paul  Armstrong",
        "email": "paul.armstrong@southyorkshire.police.uk"
      }
    },
    {
      "id": "GB-FTS-4268",
      "name": "The High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC4A 1NL",
        "countryName": "United Kingdom",
        "streetAddress": "7 Rools Buildings, Fetter Lane"
      },
      "details": {
        "url": "http://www.judiciary.gov.uk"
      },
      "identifier": {
        "legalName": "The High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "description": "The Police, Fire and Crime Commissioner for North Yorkshire Police (PFCC) is tendering for the provision of Workforce Management Software (WFM).\nThe resulting contract will be for the exclusive use of North Yorkshire Police.\nFor further information follow this link- www.justiceinspectorates.gov.uk/hmic/\nThe PFCC expressly reserves the right:\n(a) not to award a contract as a result of the procurement process commenced by publication of this notice; and\n(b) to make whatever changes it may see fit to the content and structure of the tendering competition: and in no circumstances will the PFCC be liable for any costs incurred by the tenderers. Any expenditure work or effort undertaken prior to Contract award is accordingly a matter solely for the commercial judgement of potential suppliers.\nThe value provided in Sections 11.1.5 and 11.2.6 is only an estimate.",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
26 Oct 2023 · 031687-2023 · tender
{
  "id": "031687-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-10-26T17:20:17+01:00",
  "ocid": "ocds-h6vhtk-040f66",
  "buyer": {
    "id": "GB-FTS-79621",
    "name": "The Police, Fire and Crime Commissioner"
  },
  "tender": {
    "id": "2094-2023",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 719500,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "The Police, Fire and Crime Commissioner for North Yorkshire (PFCC) in connection with a competitive procurement for the provision of Work Force Management (WFM) Software. The procurement will be conducted in accordance with the Open Procedure under the Public Contract Regulations 2015 (“the Regulations”).\nThe intention is to award any resulting contract for a period of 4 years with extension options of 5 periods of 12 months. Additional information: All details can be found in the attached Instructions to Tenderers document.",
        "contractPeriod": {
          "durationInDays": 3240
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "North Yorkshire, DL6 1BF"
        },
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Workforce Planning Software",
    "value": {
      "amount": 719500,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2023-11-27T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2023-11-27T12:00:00Z"
    },
    "description": "The Police, Fire & Crime Commissioner for North Yorkshire is conducting a tender for the provision of Work Force Management Software to support service improvement. The contract shall be for a period of 4 years with extension options of 5 periods of 12 months. North Yorkshire Police (NYP) customer contact team faces unprecedented demand & is experiencing significant issues to adequately & efficiently manage resources to comply with national standards for call answering times. Suppliers are invited to offer proposals using a Software as a Service (SaaS) model which meets the requirements set out in the tender documentation. All of the supplier’s staff (& any sub-contractors) who shall have access to NYP premises and/or systems will be required to obtain Non-Police Personnel Vetting Level 3 (NPPV3). The supplier who receives the highest score to the tender will be invited to provide a product demonstration to ensure suitability, anticipated to be between 13-18th December 2023.",
    "tenderPeriod": {
      "endDate": "2023-11-27T12:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2024-05-21T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69493&B=BLUELIGHT",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-79621",
      "name": "The Police, Fire and Crime Commissioner",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE",
        "locality": "North Yorkshire, DL6 1BF",
        "postalCode": "Alverton Court, Cros",
        "countryName": "United Kingdom",
        "streetAddress": "North Yorkshire Police Headquarters"
      },
      "details": {
        "url": "https://bluelight.eu-supply.com/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "03",
            "scheme": "COFOG",
            "description": "Public order and safety"
          }
        ]
      },
      "identifier": {
        "id": "n/a",
        "legalName": "The Police, Fire and Crime Commissioner"
      },
      "contactPoint": {
        "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69493&B=BLUELIGHT",
        "name": "Paul  Armstrong",
        "email": "paul.armstrong@southyorkshire.police.uk"
      }
    },
    {
      "id": "GB-FTS-4268",
      "name": "The High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC4A 1NL",
        "countryName": "United Kingdom",
        "streetAddress": "7 Rools Buildings, Fetter Lane"
      },
      "details": {
        "url": "http://www.judiciary.gov.uk"
      },
      "identifier": {
        "legalName": "The High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "description": "The Police, Fire and Crime Commissioner for North Yorkshire Police (PFCC) is tendering for the provision of Workforce Management Software (WFM).\nThe resulting contract will be for the exclusive use of North Yorkshire Police.\nFor further information follow this link- www.justiceinspectorates.gov.uk/hmic/\nThe PFCC expressly reserves the right:\n(a) not to award a contract as a result of the procurement process commenced by publication of this notice; and\n(b) to make whatever changes it may see fit to the content and structure of the tendering competition: and in no circumstances will the PFCC be liable for any costs incurred by the tenderers. Any expenditure work or effort undertaken prior to Contract award is accordingly a matter solely for the commercial judgement of potential suppliers.\nThe value provided in Sections 11.1.5 and 11.2.6 is only an estimate.",
  "initiationType": "tender"
}