Official UK procurement notice
Workforce Management Software and Implementation
Authority: SOUTH WEST WATER LIMITED·Consortium: 3 public authorities
What is being bought3 lots · detail below
Published requirement descriptionSouth West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.
The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.
The requirements of the WFM is split into 3 Lots:
Lot 1 - Software
Lot 2 - System Integration
Lot 3 - Business Implementation / Change Management
CPV: IT services: consulting, software development, Internet and support · Software implementation services · Software integration consultancy services · Software package and information systems
Lots and requirements (3)Procurement structure
3 lots · no lot values published · win at most 3 of themLot #1SoftwareAwardedRenewal
A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas:
- Asset Management
- Planning & Scheduling
- Work Management
- Customer Management
- Materials Management
- People Management
- Financial Management
- Graphical views
- MI & Analysis
Lot #2System ImplementationCancelled
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.
Lot #3Business ImplementationCancelled
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Workforce Management Software and Implementation” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Dec 2021, 13:00 GMT
- Last source update
- 23 Feb 2024, 10:39 GMT
- Authority reference
PRO311- FTS notice number
2024/S 000-005922- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0304b9Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Please contact [email protected] .
Publisher note: Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.
How it was run
Official notice- Appointment period ends
- 19 Sept 2022, 14:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Timeline
28 Feb 2022 → 23 Feb 2024 · 3 dates- Next notice expected28 Feb 2022
- Admission / appointment period endsperiod end, not a bid countdown19 Sept 2022, 14:00 BST
- Notice published23 Feb 2024, 10:39 GMT
Notice history
5 events · 3 releases on Find a Tender · since 25 Jul 2022- Status changed to active25 Jul 2022, 11:11 BST
- Procurement method changed25 Jul 2022, 11:11 BST
- Deadline published: 19 Sept 2022, 14:00 BST25 Jul 2022, 11:11 BST
- Status changed to complete23 Feb 2024, 10:39 GMT
- Buyer details updated23 Feb 2024, 10:39 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast3 suppliers are admitted to this framework without individual award values or dates; the JSON mirror lists them.
Contracts
Contract 005922-2024-1
- Signed
- 20 Feb 2024
- Value
- —
- Status
- active
Contract 005922-2024-2
- Signed
- 20 Feb 2024
- Value
- —
- Status
- active
Business Implementation / Change Management
- Signed
- 20 Feb 2024
- Value
- —
- Status
- active
Contracting authority & participating public bodies
3 public bodies on the noticeConsortium members and other public bodies
- BRISTOL WATER PLCContracting authorityWater
- South West Water LtdContracting authorityWater
Dispute resolution & review bodies
- Pennon Group PlcReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.