Workforce Management Software and Implementation

{
  "id": "005922-2024",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2024-02-23T10:39:40Z",
  "ocid": "ocds-h6vhtk-0304b9",
  "buyer": {
    "id": "GB-COH-02366665",
    "name": "South West Water Ltd"
  },
  "awards": [
    {
      "id": "005922-2024-1",
      "status": "active",
      "relatedLots": [
        "1"
      ]
    },
    {
      "id": "005922-2024-2",
      "status": "active"
    },
    {
      "id": "005922-2024-3",
      "title": "Business Implementation / Change Management",
      "status": "active"
    }
  ],
  "tender": {
    "id": "PRO311",
    "lots": [
      {
        "id": "1",
        "title": "Software",
        "status": "cancelled",
        "hasOptions": false,
        "description": "A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas:\n- Asset Management\n- Planning & Scheduling\n- Work Management\n- Customer Management\n- Materials Management\n- People Management\n- Financial Management\n- Graphical views\n- MI & Analysis"
      },
      {
        "id": "2",
        "title": "System Implementation",
        "status": "cancelled",
        "hasOptions": false,
        "description": "To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification."
      },
      {
        "id": "3",
        "title": "Business Implementation",
        "status": "cancelled",
        "hasOptions": false,
        "description": "To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72227000",
            "scheme": "CPV",
            "description": "Software integration consultancy services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryAddresses": [
          {
            "region": "UKK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Workforce Management Software and Implementation",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "South West Water's \"Customer Led Intelligent Operations\" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.\nThe first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.\nThe requirements of the WFM is split into 3 Lots:\nLot 1 - Software\nLot 2 - System Integration\nLot 3 - Business Implementation / Change Management",
    "reviewDetails": "Please contact groupprocurement@pennon-group.co.uk .",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-02366665",
      "name": "South West Water Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK",
        "locality": "Exeter",
        "postalCode": "EX2 7HR",
        "countryName": "United Kingdom",
        "streetAddress": "Peninsula House, Rydon Lane"
      },
      "details": {
        "url": "https://www.pennon-group.co.uk/",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "id": "02366665",
        "scheme": "GB-COH",
        "legalName": "South West Water Ltd"
      },
      "contactPoint": {
        "email": "groupprocurement@pennon-group.co.uk"
      }
    },
    {
      "id": "GB-FTS-105928",
      "name": "Pennon Group Plc",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Exeter",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Pennon Group Plc"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "005922-2024-1",
      "status": "active",
      "awardID": "005922-2024-1",
      "dateSigned": "2024-02-20T00:00:00Z"
    },
    {
      "id": "005922-2024-2",
      "status": "active",
      "awardID": "005922-2024-2",
      "dateSigned": "2024-02-20T00:00:00Z"
    },
    {
      "id": "005922-2024-3",
      "title": "Business Implementation / Change Management",
      "status": "active",
      "awardID": "005922-2024-3",
      "dateSigned": "2024-02-20T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}

{
  "id": "020109-2022",
  "tag": [
    "tender"
  ],
  "date": "2022-07-25T11:11:49+01:00",
  "ocid": "ocds-h6vhtk-0304b9",
  "buyer": {
    "id": "GB-FTS-38696",
    "name": "BRISTOL WATER PLC"
  },
  "tender": {
    "id": "PRO311",
    "lots": [
      {
        "id": "1",
        "title": "Software",
        "status": "active",
        "options": {
          "description": "It is expected that the agreement will have options for extensions."
        },
        "renewal": {
          "description": "It is expected that the agreement will be subject to renewals following successful integration and implementation."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "The Software is required to provide a commercially available off-the-shelf WFM system on both desktop and mobile devices.  It is required to support 9 key functional areas: \n- Asset Management \n- Planning & Scheduling\n- Work Management\n- Customer Management\n- Materials Management\n- People Management\n- Financial Management\n- Graphical views\n- MI & Analysis\nThe value of the lots is estimated at between £4.08m and £4.99m.\nA more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.",
        "contractPeriod": {
          "durationInDays": 2880
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      },
      {
        "id": "2",
        "title": "System Implementaion",
        "status": "active",
        "options": {
          "description": "It is expected that the agreement will be subject to renewals if required by the contracting entity/entities."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The successful SI supplier will work with Bristol Water and relevant others as required (e.g. South West Water) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the Software Specification (LOT 1).\nThe estimated value of this Lot is £4.95m to £6.05m.\nA more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.",
        "contractPeriod": {
          "durationInDays": 2880
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      },
      {
        "id": "3",
        "title": "Business Implementation",
        "status": "active",
        "options": {
          "description": "It is expected that the agreement will be subject to renewals if required by the contracting entity/entities."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The successful supplier will work with Bristol Water and relevant others as required (e.g. South West Water) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification (LOT 1). \nIn addition, the successful supplier will work collaboratively with programme teams from Bristol Water and any relevant others as required (e.g. South West Water), and the SI supplier (LOT 2) to deliver a positive outcome.  \nThe estimated value of this Lot is £2.3m to £2.9m.\nA more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.",
        "contractPeriod": {
          "durationInDays": 2880
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72227000",
            "scheme": "CPV",
            "description": "Software integration consultancy services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryAddresses": [
          {
            "region": "UKK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Workforce Management Software and Implementation",
    "status": "active",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "awardCriteriaDetails": "Lots may be awarded in any combination to one or more suppliers, with the expectation that each lot will be awarded to a sole supplier.  Therefore the expectation is there will be no more than 3 suppliers in total.",
      "maximumLotsBidPerSupplier": null
    },
    "description": "Bristol Water has created a programme of activities to support its bold ambition to transform how it operates. The aim is to set an example in excellent customer service for the water industry through learning from utilities and other industries.\nThe Customer Led Intelligent Operations (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.\nThe first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace Bristol Water's current ageing system.   The new solution is expected to provide a far greater scope than the current WFM system to enable other aspects of the wider programme.\nThe requirements of the WFM is being split into 3 Lots:\nLot 1 - Software\nLot 2 - System Integration\nLot 3 - Business Implementation / Change Management\nA future phase for the WFM will be the integration and implementation of the software within South West Water.\nBristol Water plan to issue pre-qualification documents for Lot 1 and Lot 2 in advance of Lot 3.  It is then the intention to complete the pre-qualification stage for Lot 1 prior to closing the pre-qualification stage of Lot 2 and Lot 3.\nThe estimated total value is between £11.3m and £13.9m.\nA more detailed description, including of CLIO and timeframes, are available from Bristol Water's e-sourcing platform detailed in this notice.   Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document.  The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.  \nImportant:  in 2021 Bristol Water was acquired by Pennon Group, the owner of South West Water.  This tender is being procured by Bristol Water on behalf of both itself and South West Water.  Any contract award following these procurement processes will be available for use by either party or other associated Group companies.  Resulting agreements may be with either Bristol Water, South West Water or another Pennon Group entity.",
    "tenderPeriod": {
      "endDate": "2022-09-19T14:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://esourcing.bristolwater.co.uk/",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-FTS-38696",
      "name": "BRISTOL WATER PLC",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK11",
        "locality": "BRISTOL",
        "postalCode": "BS137AT",
        "countryName": "United Kingdom",
        "streetAddress": "BRIDGWATER ROAD"
      },
      "details": {
        "url": "http://www.bristolwater.co.uk",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "legalName": "BRISTOL WATER PLC"
      },
      "contactPoint": {
        "url": "https://esourcing.bristolwater.co.uk/",
        "email": "wfmproject@bristolwater.co.uk"
      }
    },
    {
      "id": "GB-FTS-59622",
      "name": "South West Water Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK",
        "locality": "Exeter",
        "postalCode": "EX2 7HR",
        "countryName": "United Kingdom",
        "streetAddress": "Peninsula House, Rydon Lane"
      },
      "details": {
        "url": "https://www.southwestwater.co.uk/"
      },
      "identifier": {
        "legalName": "South West Water Limited"
      },
      "contactPoint": {
        "email": "wfmproject@bristolwater.co.uk"
      }
    },
    {
      "id": "GB-FTS-59623",
      "name": "Bristol Water PLC",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Bristol",
        "countryName": "United Kingdom",
        "streetAddress": "Bridgwater Road"
      },
      "identifier": {
        "legalName": "Bristol Water PLC"
      }
    }
  ],
  "language": "en",
  "description": "Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document.  The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.",
  "initiationType": "tender"
}

{
  "id": "032066-2021",
  "tag": [
    "planning"
  ],
  "date": "2021-12-22T13:00:16Z",
  "ocid": "ocds-h6vhtk-0304b9",
  "buyer": {
    "id": "GB-FTS-38696",
    "name": "BRISTOL WATER PLC"
  },
  "tender": {
    "id": "PRO311",
    "lots": [
      {
        "id": "1",
        "title": "Software",
        "status": "planned",
        "description": "Provision of a workforce management system."
      },
      {
        "id": "2",
        "title": "Integration",
        "status": "planned",
        "description": "Implement the workforce management system."
      },
      {
        "id": "3",
        "title": "Change management",
        "status": "planned",
        "description": "Change management necessary to support the implementation of the Work force Management solution."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK11"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKK1"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryAddresses": [
          {
            "region": "UKK1"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Workforce Management Software and Implementation",
    "value": {
      "amount": 2500000,
      "currency": "GBP"
    },
    "status": "planned",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "awardCriteriaDetails": "We may award or combine the three elements of the service (software supply, implementation and business change) into one, two or three lots.",
      "maximumLotsAwardedPerSupplier": 3
    },
    "description": "To supply and implement a new workforce management system, including working through a change management process to align the business with the new systems processes.",
    "communication": {
      "futureNoticeDate": "2022-02-28T00:00:00Z"
    },
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-FTS-38696",
      "name": "BRISTOL WATER PLC",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK11",
        "locality": "BRISTOL",
        "postalCode": "BS137AT",
        "countryName": "United Kingdom",
        "streetAddress": "BRIDGWATER ROAD"
      },
      "details": {
        "url": "http://www.bristolwater.co.uk",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "legalName": "BRISTOL WATER PLC"
      },
      "contactPoint": {
        "name": "Alastair Jack",
        "email": "alastair.jack@bristolwater.co.uk",
        "telephone": "+44 7717200290"
      }
    }
  ],
  "language": "en",
  "description": "Bristol Water supplies clean water services to 1.2 million people using over a 2,400 km supply area around Bristol. We serve our customers with over 6,700 km of mains and millions of assets that are managed and maintained using our Operational teams. To underpin our commitments to our customers, we use an extensive set of remote desk-based and field-based staff to ensure we maintain excellent levels of customer services. \nBristol Water is examining its options to procure and deliver a new system(s) to support mobile working for approximately 200-250 remote field based and 50 office based planning and scheduling staff. We are looking for a solution(s) that will integrate and work with our existing enterprise class technologies that reside in our IT architecture and support the enablement of various types of work. Planning, scheduling, status completion are just some of the obvious (but not only)  areas that we are looking to have included within our solution. In addition, the solution needs to provide improvements to our customers and align to our aims to drive customer excellence in our organisation and improve their self-service capabilities. Ways of working in the mobile space are a critical component to how we operate as a business and a number of capabilities including health and safety, materials management and asset management will be key components into our future mobile working.\nWe are looking to find a partner(s) that can provide the software for our requirements, implement a new solution to aggressive timescales and work with us through a change management program that will successfully realise the benefits of the new system.\nThis Prior Information Notice has been placed as part of the organisation's pre-procurement engagement. As part of the pre-procurement Bristol Water intend to hold a supplier information event at the end of January 2022. The aim of the event is to inform the market of our intentions and to assist finalising our procurement approach.\nSubject to Covid-19 restrictions and rules in place in England at the time, the event will be held in person at Ashton Gate Stadium, Bristol, on 27th January 2022 between 13.00 and 16.00.    We will be limiting in person attendance to one person per company.  We will make online attendance available.  \nTo register interest in the event please contact wfmproject@bristolwater.co.uk with your company name, company address, company registration number, contact name, contact email address, contact phone number and company website address by 3pm on 14th January.  If you can also state if you wish to attend in person or not this will help plan the session.\nMore details of the event will be sent by email to those registering interest in due course.\nThis is not a call for competition.",
  "initiationType": "tender"
}