Official UK procurement notice
WHC - Call Monitoring and Out of Hours Call Centre
Authority: Welwyn Hatfield Borough Council (Local council)
What is being bought
Published requirement descriptionWelwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1Call Monitoring and Out of Hours Call CentreCancelledRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (1)
- Price: 50
- Suitability
As detailed in the tender documents
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 50 of 50 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes
- First published
- 3 Dec 2021, 11:53 GMT
- Last source update
- 25 Apr 2022, 09:40 BST
- Award evaluation window
- 14 Jan 2022 – …
- Authority reference
C 923- FTS notice number
2022/S 000-010551- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02fce1Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official notice- Submission deadline
- 14 Jan 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 14 Jan 2022, 12:00 GMT
Timeline
14 Jan 2022 → 25 Apr 2022 · 3 dates- Submission deadline14 Jan 2022, 12:00 GMT
- Bids opened14 Jan 2022, 12:00 GMT
- Notice published25 Apr 2022, 09:40 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to unsuccessful25 Apr 2022, 09:40 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Institute of ArbitratorsReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria