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Find a TenderAwardedContract award notice
Published 1 May 2025, 15:27 BST

Official UK procurement notice

VIVID Out of Hours Telephone Handling & Associated Services

Official notice

Authority: VIVID Housing Ltd (Charity / VCSE)

ServicesOpen procedureAbove thresholdSME suitable
Sectors: Business Services & Consultancy (79) Delivery: South East (UKJ)South West (UKK)
Published estimate£500,000≈ £167k / year · £600,000 inc. VAT25.3% below published estimate
Submissions closed 6 Jun 2025awarded 14 Jul 2025
Award (standstill) to Careium UK Limited
Contract term 3 yrsends 5 Aug 2028 · up to 5 Aug 2030 with extensions · starts 6 Aug 2025

What is being bought

Published requirement description

Provision of Out of Hours Telephone Handling and Associated Services

CPV: Office-support services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEPublished value£500,000
Contract period: 6 Aug 2025 – 5 Aug 2028 (3 yrs) · up to 5 Aug 2030 with extensionsValue: £500,000 exc. VAT · £600,000 inc. VAT
Delivery: South East, South WestEligibility: SME eligible
Extensions: 12 months + 12 months available
79500000 Office-support services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality
  • Price
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
1 May 2025, 15:27 BST
Last source update
31 Jul 2025, 15:38 BST
Award evaluation window
Submission end – 20 Jul 2025
FTS notice number
2025/S 000-018507
Latest notice
Contract award notice (UK6)
Classification (CPV)
Office-support services
Delivery area
South East (UKJ)South West (UKK)
Official registry OCID
ocds-h6vhtk-050b97 Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
6 Jun 2025, 12:00 BST
Clarification deadline
30 May 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com/Procurer/Advert/View ↗

Timeline

1 May 2025 → 12 Aug 2025 · 8 dates
  1. Tender notice published
    1 May 2025, 15:27 BST
  2. Clarification questions by
    30 May 2025, 12:00 BST
  3. Submission deadline
    6 Jun 2025, 12:00 BST
  4. Award decision expected by
    20 Jul 2025, 23:59 BST
  5. Assessment summaries sent
    31 Jul 2025, 00:00 BST
  6. Latest notice published
    31 Jul 2025, 15:38 BST
  7. Contract starts
    6 Aug 2025, 00:00 BST
  8. Standstill ends
    12 Aug 2025, 23:59 BST

Notice history

4 events · 2 releases on Find a Tender · since 1 May 2025
  1. Tender notice published
    1 May 2025, 15:27 BST
    UK4
  2. Contract award notice published
    31 Jul 2025, 15:38 BST
    UK6
  3. Status changed to complete
    31 Jul 2025, 15:38 BST
  4. Contract signature expected
    22 Aug 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £373,6041 award exc. VAT
Bids received 99 from SMEs
Awarded toValueDateStatus
Careium UK Limited1 Sept 2025 – 31 Aug 2028 · up to 31 Aug 2030Extensions: 2 x 12 month extensions available£373,60414 Jul 2025standstill to 12 Aug 2025Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9final-stage tenders · 10 at stage one90—

Contracting authority & participating public bodies

VIVID Housing Ltd

Contracting authorityPublic authority - sub-central government GB-MPR: 7544 · GB-PPON: PNYP-8277-DWPP Peninsular House, Wharf Road, Portsmouth, South East, PO2 8HBContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Careium UK LimitedAwarded supplierGB-PPON: PLPB-9615-NDDR Aspinall House, Walker Office Park, Blackburn, North West, BB1 2QEContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specificationstenderBidding documents and specifications

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender