Find a TenderAwarded
Published 1 Feb 2021, 11:49 GMT

Official UK procurement notice

Victim Satisfaction & Public User Surveys

Official notice

Authority: PCC North Wales Police (Police & fire)

ServicesOpen procedure
Published estimate£388,000≈ £194k / year
Submissions closed 1 Mar 2021awarded 23 Mar 2021
Awarded to MEL Research Ltd
Contract term 2 yrsends 28 Apr 2023 · starts 30 Apr 2021

What is being bought

Published requirement description

North Wales Police together with the Police and Crime Commissioner (PCC) are seeking a suitable supplier to provide a Fully Bilingual Service (Welsh & English) to undertake all of their surveys.

CPV: Customer satisfaction survey · Survey services · Telephone survey services

The lotProcurement structure

single lot · value published
Lot #1Awarded 2 yrsPublished value£388,000
Contract period: 30 Apr 2021 – 28 Apr 2023 (2 yrs)
Delivery: Wales
Variant bids: not allowed

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published sub-criteria (2)
  • Method Statement Quality Questions: 60%
  • price: 40%
Published award criteria (2)
  • Method Statement Quality Questions: 60
  • Price: 40%
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
1 Feb 2021, 11:49 GMT
Last source update
9 Apr 2021, 09:51 BST
Award evaluation window
1 Mar 2021 – …
Authority reference
NWP.43029
FTS notice number
2021/S 000-007348
Classification (CPV)
Customer satisfaction surveySurvey servicesTelephone survey services
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-028ee3 Find a Tender

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: CY, EN
Access & registration note: Free · 5–10 minutes
Submission deadline
1 Mar 2021, 14:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
cy, en
Bids opened
1 Mar 2021, 14:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

1 Mar 2021 → 29 Oct 2021 · 5 dates
  1. Submission deadline
    1 Mar 2021, 14:00 GMT
  2. Bids opened
    1 Mar 2021, 14:00 GMT
  3. Notice published
    9 Apr 2021, 09:51 BST
  4. Contract starts
    30 Apr 2021, 00:00 BST
  5. Bids must remain valid until
    29 Oct 2021, 23:59 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    9 Apr 2021, 09:51 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £388,0001 contract exc. VAT
Bids received 4
Contracts signed 1latest 23 Mar 2021
Awarded toValueDateStatus
MEL Research LtdSME£388,000 †—Awarded

Contracts

  • Victim Satisfaction & Public User Surveys · MEL Research LtdSME

    Signed
    23 Mar 2021
    Value
    £388,000
    Period
    … – 28 Apr 2023
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids———

Contracting authority & participating public bodies

PCC North Wales Police

Contracting authorityPolice & fireBody governed by public lawPublic order and safety n/a Force Headquarters, Glan-y -don, Abergele Road, , Colwyn Bay, North Wales, Wales, LL29 8AWContact name, email, phone Published organisation website ↗

Bidders & participating suppliers

1 commercial party on the notice
  • MEL ResearchAwarded supplier Somerset House 37 Temple Street, Birmingham, UK

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.