Victim Referral and Support Service

Lot 1 – Kent Victims’ Advocacy & Support Service

This service must provide a needs and risk led approach, which has a strong evidence base that is also trauma informed. The service should be available to all victims of recorded crime who are resident in Kent, including children and young people regardless of when the crime took place or if it has been reported to the Police. If reported to the Police support must be available at all stages of the criminal justice process and beyond. If not reported to the Police, the service must be accessible and available at the point the victim wishes to seek support.

Lot 1 contract length: 4 years with an option to extend by a further 3 periods of 12 months.

Estimated Contract Value per annum: £1,000,000

The primary aim of this service is to ensure that people are supported to cope and recover after being victims of crime and to increase levels of victim satisfaction and public confidence in the police and criminal justice system. It is also expected to support the PFCC to deliver against the priorities above, specifically promoting restorative justice, ensuring compliance with the victims’ code, encouraging reporting, providing tailored support to victims, and referring victims to specialist services.

Lot 2 contract length: 3 years with an option to extend by a further 3 periods of 12 months.