Unified Communications and Contact Centre

Official notice

Authority: Trafford Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: Postal and telecommunications services (64) Delivery: North West (UKD36)

Awarded value£503,187published contract · exc. VAT

Awarded 11 Feb 2026no call for competition

Awarded to Gamma Network Solutions Limited

What is being bought

Published requirement description

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution.

Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

CPV: Telecommunications services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North West

64200000 Telecommunications services

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 23 Apr 2026, 12:44 BST
Last source update: 23 Apr 2026, 12:44 BST
Authority reference: UID14505
FTS notice number: 2026/S 000-037051
Classification (CPV): Telecommunications services
Delivery area: North West (UKD36)
Official registry OCID: ocds-h6vhtk-06898a Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: PCR2015 Framework used - YPO - Lot 6 - 1229 Network Connectivity and Telecommunication Solutions 2 Framework

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £503,1871 contract exc. VAT

Bids received 1

Contracts signed 1latest 11 Feb 2026

Awarded to	Value	Date	Status
Gamma Network Solutions Limited	£503,187 †	—	Awarded

Contracts

Contract 037051-2026-UID14505-1 · Gamma Network Solutions Limited
Signed
11 Feb 2026
Value
£503,187
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Trafford Council

Contracting authorityLocal CouncilRegional or local authorityTelecommunications and Contact Centre Services Trafford Town Hall, Talbot Road, Manchester, North West, M320THContact name, email

Dispute resolution & review bodies

STAR ProcurementReview body Sale, Trafford

Bidders & participating suppliers

1 commercial party on the notice

Gamma Network Solutions LimitedAwarded supplierGB-COH: 08943488 The Scalpel, 18th Floor, 52 Lime Street, London, North West, EC3M 7AF

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.