Unified Communications and Contact Centre

{
  "id": "037051-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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      {
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        "measure": "bids",
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  },
  "date": "2026-04-23T12:44:07+01:00",
  "ocid": "ocds-h6vhtk-06898a",
  "buyer": {
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    "name": "Trafford Council"
  },
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    {
      "id": "037051-2026-UID14505-1",
      "status": "active",
      "suppliers": [
        {
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          "name": "Gamma Network Solutions Limited"
        }
      ],
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        "description": "Procurement of an up-to-date unified communications technology  / contact centre system to replace current telephony solution.\nUnified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.",
        "awardCriteria": {
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    "items": [
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          {
            "region": "UKD36"
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        "additionalClassifications": [
          {
            "id": "64200000",
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            "description": "Telecommunications services"
          }
        ]
      }
    ],
    "title": "Unified Communications and Contact Centre",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Procurement of an up-to-date unified communications technology  / contact centre system to replace current telephony solution.\nUnified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.",
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "PCR2015 Framework used - YPO - Lot 6 - 1229 Network Connectivity and Telecommunication Solutions 2 Framework",
    "procurementMethodRationaleClassifications": [
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        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
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  "parties": [
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      "id": "GB-FTS-149912",
      "name": "Trafford Council",
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        "region": "UKD36",
        "locality": "Manchester",
        "postalCode": "M320TH",
        "countryName": "United Kingdom",
        "streetAddress": "Trafford Town Hall, Talbot Road"
      },
      "details": {
        "url": "https://www.trafford.gov.uk/",
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          {
            "scheme": "COFOG",
            "description": "Telecommunications and Contact Centre Services"
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        ]
      },
      "identifier": {
        "legalName": "Trafford Council",
        "noIdentifierRationale": "notOnAnyRegister"
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      "contactPoint": {
        "name": "Andrew Bottomley",
        "email": "andrew.bottomley@star-procurement.gov.uk"
      }
    },
    {
      "id": "GB-COH-08943488",
      "name": "Gamma Network Solutions Limited",
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      "address": {
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        "locality": "London",
        "postalCode": "EC3M 7AF",
        "countryName": "United Kingdom",
        "streetAddress": "The Scalpel, 18th Floor, 52 Lime Street"
      },
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    },
    {
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      "address": {
        "locality": "Sale, Trafford",
        "postalCode": "M33 7ZF",
        "countryName": "United Kingdom",
        "streetAddress": "4th Floor, Waterside House, Waterside Plaza"
      },
      "identifier": {
        "legalName": "STAR Procurement"
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    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "037051-2026-UID14505-1",
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        "currency": "GBP"
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      "awardID": "037051-2026-UID14505-1",
      "dateSigned": "2026-02-11T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}