Official UK procurement notice
UCLH-7264 - Non-Emergency Patient Transport Services
Authority: University College London Hospitals NHS FT (Central government)·Consortium: 2 public authorities
Sectors: Transport Equipment & Vehicles (34)Transport & Passenger Services (60) Delivery: London (UKI)South East (UKJ)
Published estimate£85,200,000total for 2 lots · £102,240,000 inc. VAT
Submissions closed 15 Apr 2026awarded 8 Oct 2026
Award (standstill) to Personal Security Service Limited, HATS Group Ltd2 awards
Contract term 6 yrsends 31 May 2033 · up to 31 May 2036 with extensions · starts 1 Jun 2027
What is being bought2 lots · detail below
Published requirement descriptionJoint procurement for Non Emergency Patient Transport Services for UCLH and RNOH.
- The authority expects to re-tender this requirement around 31 May 2034, 23:59 BST.
- How the procedure runs: Restricted, above threshold tender
CPV: Patient-transport vehicles · Transport services (excl. Waste transport)
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£85,200,000 together) · same evaluation weights on every lotLot #1Core patient transport services including HDUAwardedRenewalPublished value£73,200,000
- Core patient transport services (including HDU) across both Authorities.
- Booking and Assessment Service, specifically for RNOH only.
Lot #2Mental Health Transport ServicesAwardedRenewalPublished value£12,000,000
The source published no individual description for this lot.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored · same split on all 2 lots
Published sub-criteria (2)
- Quality Submission: 60%
- Commercial Submission: 40%
Published award criteria (2)
- Quality Submission: Quality Criteria - 60%
- Commercial Submission: Commercial Criteria
What this means for your bid
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 31 May 2034
- First published
- 2 Apr 2026, 23:10 BST
- Last source update
- 9 Oct 2026, 12:55 BST
- Award evaluation window
- Submission end – 31 Jul 2026
- Authority reference
C398555- FTS notice number
2026/S 000-031183- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067c6bFind a Tender
- How it runs
Restricted, above threshold tender
How it was run
Official noticeRun through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated
- Requests to participate (first stage)
- 15 Apr 2026, 12:00 BST
- Submission deadline
- 15 Apr 2026, 12:00 BST
- Clarification deadline
- 14 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Submission via Atamis E-tendering portal as attachments as per the ITT pack on Atamis.
Timeline
2 Apr 2026 → 1 Jun 2027 · 8 dates- Tender notice published205 days ago2 Apr 2026, 23:10 BST
- Clarification questions by194 days ago14 Apr 2026, 12:00 BST
- Submission deadline193 days ago15 Apr 2026, 12:00 BST
- Award decision expected by85 days ago31 Jul 2026, 23:59 BST
- Assessment summaries sent17 days ago8 Oct 2026, 00:00 BST
- Latest notice published16 days ago9 Oct 2026, 12:55 BST
- Standstill ends4 days ago20 Oct 2026, 23:59 BST
- Today25 Oct 2026
- Contract startsin 219 days1 Jun 2027, 00:00 BST
Notice history
6 events · 3 releases on Find a Tender · since 2 Apr 2026- Tender notice published2 Apr 2026, 23:10 BSTUK4
- Contract award notice published3 Jul 2026, 16:37 BSTUK6
- Status changed to complete3 Jul 2026, 16:37 BST
- Contract signature expected30 Sept 2026, 23:59 BSTscheduled
- Contract award notice published9 Oct 2026, 12:55 BSTUK6
- Contract signature expected31 Oct 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 2
Awarded value £86,240,4582 awards exc. VAT
Bids received 6
Named bidders 5published on the award notice
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Core patient transport services including HDU1 award | |||
| HATS Group LtdUCLH-7264 - Non-Emergency Patient Transport Services - LOT 11 Jun 2027 – 31 May 2033 · up to 31 May 2036Extensions: 36 month optional extension | £85,200,000 | 3 Jul 2026standstill to 15 Jul 2026 | Standstill |
| Lot 2 · Mental Health Transport Services1 award | |||
| Personal Security Service LimitedUCLH-7264 - Non-Emergency Patient Transport Services - LOT 21 Jun 2027 – 31 May 2033 · up to 31 May 2036Extensions: 36 month optional extension | £1,040,458 | 8 Oct 2026standstill to 20 Oct 2026 | Standstill |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 2 · Mental Health Transport Services | 6final-stage tenders | 0 | 0 | — |
Who bid
- wonHATS Group Limited · South East England · 1
- did not winERS Medical 1 · Yorkshire and the Humber · 1
- did not winDHL Supply Chain (Exel Europe) Ltd · South East England · 1
- did not winAmbulance Transfers LtdSME · East of England · 1
- did not winG4S CARE AND JUSTICE SERVICES (UK) LIMITED · Greater London · 1
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Royal National Orthopaedic Hospital NHS TrustContracting authorityPublic authority - central government
Bidders & participating suppliers
6 commercial parties on the notice · 2 awarded- Ambulance Transfers LtdBidder / tenderer
- DHL Supply Chain (Exel Europe) LtdBidder / tenderer
- ERS Medical 1Bidder / tenderer
- G4S CARE AND JUSTICE SERVICES (UK) LIMITEDBidder / tenderer
- HATS Group LimitedAwarded supplier
- Personal Security Service LimitedAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender