TVP00950 - Work Force Management Software for Contact Centre

Official notice

Authority: Thames Valley Police (Police & fire)·Consortium: 2 public authorities

Goods

Sectors: Software Packages & ERP (48) Delivery: South East (UKJ1)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 30 Jan 2025from the planned procurement notice

What is being bought

Published requirement description

Thames Valley Police are currently looking at Workforce Management (WFM) Software Solutions for Contact Management employees and would like to invite Suppliers to provide details of the WFM solutions they offer, by completing the attached questionnaire. Interested parties should submit completed questionnaires to [email protected] with the subject title: TVP00950 Workforce Management Software Questionnaire, no later than 28/02/2025

CPV: Contact management software package · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Workforce Management Softcat for Contact Centre EmployeesPlanned

Delivery: South East

48000000 Software package and information systems 48333000 Contact management software package

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 3 Feb 2025, 15:39 GMT
Last source update: 3 Feb 2025, 15:39 GMT
FTS notice number: 2025/S 000-003496
Classification (CPV): Contact management software packageSoftware package and information systems
Delivery area: South East (UKJ1)
Official registry OCID: ocds-h6vhtk-04db15 Find a Tender

Publisher note: Thames Valley Police is one of 43 Police Forces in England and wales and is the largest non-metropolitan force. It covers over 2,000 square miles and three counties: Berkshire, Buckinghamshire and Oxfordshire. We serve a diverse population of over 2.34 million people. The Force has 12 local Policing areas, each with a command structure led by a Superintendent. The Force is also responsible for policing 196 miles of motorway. Thames Valley Police works closely with Hampshire Constabulary and since 2011 we have shared a Joint Operations Unit and a Joint ICT department.

How it was run

Official notice

Submission deadline: —

Timeline

30 Jan 2025 → 3 Feb 2025 · 2 dates

Tender notice expected
30 Jan 2025
Notice published
3 Feb 2025, 15:39 GMT

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

2 public bodies on the notice

Thames Valley Police

Contracting authorityPolice & fireRegional or local authorityPublic order and safety Police HQ North, The Boulevard, Langford Lane, Kidlington, Oxon, South East, OX5 1NZContact name, email

Consortium members and other public bodies

Hampshire and Isle of Wight ConstabularyContracting authority Southampton, South EastContact name, email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.