Official UK procurement notice
Tenant Satisfaction Measures and Customer Satisfaction Surveys
Authority: Believe Housing Limited
Sectors: Business Services & Consultancy (79) Delivery: North East (UKC14)
Published estimate£300,000≈ £150k / year3.3% below published estimate
Submissions closed 25 Nov 2024awarded 10 Jan 2025
Awarded to Acuity Research and Practice Limited
Contract term 2 yrsends 31 Mar 2027 · extension options published · starts 1 Apr 2025
What is being bought
Published requirement descriptionBelieve Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys
CPV: Market research services
The lotProcurement structure
single lot · value publishedLot #1Tenant Satisfaction Measures and Customer Satisfaction SurveysAwardedRenewalPublished value£300,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 25 Oct 2024, 13:46 BST
- Last source update
- 19 Mar 2025, 12:53 GMT
- Award evaluation window
- 25 Nov 2024 – …
- Authority reference
believe-2024 299- FTS notice number
2025/S 000-010128- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b165Find a Tender
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Submission deadline
- 25 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 25 Nov 2024, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release
Timeline
25 Nov 2024 → 1 Apr 2025 · 4 dates- Submission deadline25 Nov 2024, 12:00 GMT
- Bids opened25 Nov 2024, 12:00 GMT
- Notice published19 Mar 2025, 12:53 GMT
- Contract starts1 Apr 2025, 00:00 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete19 Mar 2025, 12:53 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £290,0001 contract exc. VAT
Bids received 98 from SMEs
Contracts signed 1latest 10 Jan 2025
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Acuity Research and Practice LimitedSMETSM and Transactional Surveys Services | — | — | Awarded |
Contracts
TSM and Transactional Surveys Services · Acuity Research and Practice LimitedSME
- Signed
- 10 Jan 2025
- Value
- £290,000
- Period
- … – 31 Mar 2027
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 9bids · 9 electronic | 8 | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Acuity Research and Practice LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.