Official UK procurement notice
TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
Authority: Transpennine Trains Limited (Public body)
What is being bought2 lots · detail below
Published requirement descriptionTPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.
CPV: IT services: consulting, software development, Internet and support · Sales or marketing software development services · Software package and information systems
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£3,000,000 together) · win at most 2 of themLot #1Lot A – Data Platform including Implementation and Managed ServiceRenewalPublished value£2,200,000
Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC
Lot #2Lot B – CRM Managed ServiceRenewalPublished value£800,000
Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Oct 2024, 19:05 BST
- Last source update
- 23 Oct 2024, 19:05 BST
- Authority reference
TPT134- FTS notice number
2024/S 000-034387- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b0baFind a Tender
Publisher note: For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./X8VTB9P5YC To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/X8VTB9P5YC GO Reference: GO-20241023-PRO-28253125
How it was run
Official notice- Submission deadline
- 25 Nov 2024, 14:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Timeline
23 Oct 2024 → 25 Nov 2024 · 2 dates- Notice published23 Oct 2024, 19:05 BST
- Submission deadline25 Nov 2024, 14:00 GMT
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.