Find a Tender
complete
Official procurement procedure
TMBC Jadu Website and Customer Portal
No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Tonbridge and Malling Borough Council: "TMBC Jadu Website and Customer Portal". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Tonbridge and Malling Borough Council | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Tonbridge and Malling Borough Council
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Tonbridge and Malling Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
12.6Bids / Report
Supplier ConcentrationHigh Concentration
ZED PODS LTDTop vendor: 87.1% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 10 active published awards; 8 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| ZED PODS LTD | 1 win | £3,853,227 |
| ENSIGNA CONSTRUCTION LIMITED | 1 win | £229,870 |
| AUDITEL RENTAL AND SERVICE LIMITED | 1 win | £142,505 |
| HENDERSON & TAYLOR PUBLIC WORKS LIMITED | 1 win | £98,251 |
| CAE TECHNOLOGY SERVICES LIMITED | 1 win | £47,696 |
Procedure terms
Contracting AuthorityTonbridge and Malling Borough Council | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published23 Apr 2026, 08:04 BST | Last source update23 Apr 2026, 08:04 BST | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-068917 | ||
What is being bought
Provision of the Jadu Central (council website and online forms) and Jadu Connect (Case Management System) systems for a period of 3 years, with the option to extend by a further 1 year.
What changed
From the official release history
- Status changed to complete
23 Apr 2026, 08:04 BST - Official notice release published
23 Apr 2026, 08:04 BST - Buyer information updated
23 Apr 2026, 08:04 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
23 Apr 2026, 08:04 BST - Award pending
Not published · £258,815
Commercial outcome and competition
Awards JADU CREATIVE LIMITED £258,815 · Not published · pending |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Tonbridge and Malling Borough Council
Contracting authority GB-PPON-PBNB-2692-VQCJAward and contract changes
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleDirect Award Justification
Existing Supplier Extension - Schedule 5, Procurement Act 2023
Additional or repeat goods, services or works - extension or partial replacement
This Direct Award is made in accordance with Schedule 5 of the Procurement Act 2023 (paragraph 19(3)).
Paragraph 19(3) provides that a direct award may be made where, treating the new contract as a modification of an existing contract, the modification is of a kind described in paragraph 4 of Schedule 8 (unforeseeable circumstances).
Paragraph 4 of Schedule 8 provides that a modification is a permitted modification where:
(a) the circumstances giving rise to the modification could not reasonably have been foreseen by the contracting authority prior to award of the contract;
(b) the modification does not change the overall nature of the contract; and
(c) the modification does not increase the estimated value of the contract by more than 50 per cent.
The Authority currently contracts with NEC Software Solutions for the provision of the Jadu website platform and customer portal, with Jadu operating as a sub‑contractor. Following the acquisition of Jadu by Netcall plc, NEC Software Solutions has confirmed its intention to withdraw as the prime contractor in May 2026. The Authority is therefore required to contract directly with Jadu to ensure the continued delivery of the platform and associated services. This change in supplier arrangements was not foreseeable at the time of the original contract award.
Alternative procurement routes, including G‑Cloud 14, were considered. However, pricing available through the framework was assessed as materially less favourable and cost‑prohibitive and would not represent value for money when compared with a direct contractual arrangement to continue the existing services.
A change of supplier or platform at this stage would require a full re‑implementation of the website and customer portal, including redevelopment of Council online services, migration of content and data, and re‑integration with existing systems. This would result in significant inconvenience and disproportionate technical difficulty. The Authority considers that the proposed extension does not alter the overall nature of the contract, as the same services will continue to be provided on substantially the same terms.
The Authority is operating within the framework of emerging Local Government reorganisation, which has led to uncertainty regarding future service delivery and governance structures. Given these circumstances, the Authority deems it inadvisable to alter any critical Enterprise customer-facing systems or to undertake long-term contractual obligations at present.
The Authority confirms that the increase in the estimated value of the contract does not exceed 50 per cent |