Ticket Retailing Solutions · UK public procurement notice

Official notice

Authority: FIRST TRENITALIA WEST COAST RAIL LIMITED (Public body)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: London (UKI)

Budget not disclosedValue not published

Awarded 18 Oct 2024no call for competition

What is being bought

Published requirement description

It is our intention to undertake an extension to an existing contract. The contract variation is for the extension of existing provision of 'at station' ticket issuing system capability and mobile ticket issuing system capability for an interim period of up to 2 years.

Such extension is to provide an interim solution and service continuity pending review and definition of the required longer term solution and subsequent procurement process.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1The provision of services in support of ticket retailing solutions to Avanti West…

The provision of services in support of ticket retailing solutions to Avanti West Coast, for the continuation of the Ticket Issuing System deployed in ticket offices, on board trains, and on concourses.

The ticket issuing system is used to retail tickets and associated products in Booking Offices, Station concourses and On-board trains. Validation service for barcode tickets and reads ITSO smart cards connected to the RDG industry TMS system. The validation service is integrated with the Avocet retail system and is also available as a separate scanning app. Validation is essential for revenue protection.

Additional services including complimentary barcode tickets, barcode generation for staff passes, 1st class access system and Club Avanti passes and upgrades.

Delivery: London

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 18 Oct 2024, 14:18 BST
Last source update: 18 Oct 2024, 14:18 BST
FTS notice number: 2024/S 000-033778
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: London (UKI)
Official registry OCID: ocds-h6vhtk-04adc7 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This contract is to provide a ticket issuing system to retail tickets and associated products in Booking Offices, Station concourses and On-board trains and ; validation service for barcode tickets and reads ITSO smart-cards connected to the RDG industry TMS system.
Due to a number of factors not least industry reform, business continuity and system resilience, affordability and minimization of change impact, this contract award and extension is deemed to be the optimal approach to provide a sustainable solution for the period concerned as it is clear the change of contracting partner at this juncture would result in the supply having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance. This is due to the situation that the current service uses technology that is significantly integrated into many parts of Avanti's business, and to move the services away from the current service partner would involve significant technical migration and implementation activities. Any technical or software architecture changes would mean that there will be additional costs, along with lost commercial benefits due to supporting and or adding more than one system at this juncture. This contract extension will ensure business continuity as there will be no technical or operational disruption of the services.
The two-year contract extension is an interim solution pending further market review,analysis and testing which will consider influencing factors impacting future solutions,technologies, and business impact.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Contracts signed 1latest 18 Oct 2024

1 further award records carry no date or value.

Contracts

Contract 033778-2024-1 · supplier not published
Signed
18 Oct 2024
Value
—
Status
active

Contracting authority & participating public bodies

FIRST TRENITALIA WEST COAST RAIL LIMITED

Contracting authorityPublic bodyRailway services GB-COH: 10349442 8th Floor, The Point,37 North Wharf Road, LONDON, London, W21AFContact email

Dispute resolution & review bodies

First Trenitalia West Coast Rail LtdReview body London

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.