The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution

CPV: Helpdesk and support services · Helpdesk services · IT services: consulting, software development, Internet and support

Procedure method

Open procedure

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Awarded

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Competitive procedure

GPA / WTO covered

Yes (GPA)

Recurring procurement

No (one-off requirement)

First published

29 Mar 2022, 12:46 BST

Last source update

20 Feb 2023, 10:52 GMT

Award evaluation window

28 Apr 2022 – …

Authority reference

CCBC/PS2219/22/RG

FTS notice number

2023/S 000-004994

Classification (CPV)

Helpdesk and support servicesHelpdesk servicesIT services: consulting, software development, Internet and support

Delivery area

UK

Official registry OCID

ocds-h6vhtk-032761 Find a Tender

Publisher note: As part of the process, the tender will be undertaken utilising Caerphilly CBC's Proactis Portal e-tendering system. Therefore, companies are invited to follow the directions below to register on the system: 1. Log in to the Proactis Portal E-tendering system at https://www.proactisplaza.com 2. Click the "Sign Up" button. 3. Enter your details such as Organisation Name, Details and Primary Contact Details. 4. Please make a note of the Organisation ID and Login Name, then click Register. 5. You may then receive an email from the system asking you to Click here to activate your account. This takes you to Enter Organisation Details. Or you may be redirected straight to your account home page, depending on your browser. 6. Please enter the information requested, click Next and follow the instructions ensuring that you enter all applicable details. 7. In the Enter Product Classification screen please ensure that you select the Product Classification Codes (CPV Codes)that appear in the tender notice. 8. Accept the Terms and Conditions and then click Next. This takes you in to the Welcome window. 9. In the Welcome window please enter your Organisation name, Organisation ID and User Name (User ID). You now need to create your unique password. Please ensure that you make a note of this along with the other information already recorded. 10. Now click Done and you will enter the Supplier Home page. 11. From the Home Page, go to the “Opportunities” area, where you can search for this Opportunity. Click on the "Show Me Arrow" of the relevant opportunity and then click to register your interest on the relevant button. 12. Click the Opportunities Icon on the left of the page so that the page is refreshed, then, click on the "Show Me Arrow" of the relevant contract again and this will take you into the create a response section of the portal. 13. Note the closing date for completion of the relevant project. Please review the tabs at the top of the page as there will be information relating to the project held here. 14. You can now either continue to fill out this area and create a response or if the project is not of interest to you Decline this opportunity by clicking the "Decline" button at the top of the page. Tenderers shall express an interest in tendering for this arrangement by registering their interest on the Proactis Portal System as stated above and then completing the online e-tender submission. If you have any issues with your account please use the 'Raise a Ticket' function on the Proactis Portal. Instructions on how to utilise this function can be found in the attachments. (WA Ref:129276)

Submission deadline

28 Apr 2022, 12:00 BST

Submission channel

{"electronicSubmission"}

Accepted languages

en, cy

Bid validity

180 days from the deadline

Bids opened

28 Apr 2022, 14:00 BST

• Hornbill Service ManagementAwarded supplier Apollo, Odyssey Business Park, West End Road, Ruislip, London, HA46QD