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Find a TenderAwardedContract details notice
Published 10 Jun 2025, 16:59 BST

Official UK procurement notice

The Servicing of Domestic Boilers and Heating Appliances in Pembrokeshire

Official notice

Authority: Pembrokeshire County Council (Local council)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Laboratory, optical and precision equipments (excl. glasses) (38)Construction Materials & Prefab (44)Repair & Maintenance (50) Delivery: Wales (UKL14)
Published estimate£2,600,000≈ £867k / year · £3,120,000 inc. VAT27.1% below published estimate
Submissions closed 22 Jul 2025awarded 22 Sept 2025
Awarded to Westward Energy Services Ltd
Contract term 3 yrsends 14 Sept 2028 · up to 14 Sept 2029 with extensions · starts 15 Sept 2025

What is being bought

Published requirement description

The appointment of a single contractor to deliver safety checks, servicing and repair of oil and gas fired boilers, domestic air source heat pump systems and appliances along with the service, repair and replacement of smoke and heat detectors and carbon monoxide detectors, to its domestic and sheltered housing properties, throughout the County of Pembrokeshire. Also included in this agreement is the requirement to carry out interim safety checks and certification to Void properties prior to them being let (Fire up and Instruct).The Authority’s Housing portfolio consists of approximately 5,461 domestic properties with gas, oil or air source heat pumps, heating, or appliances. All properties will contain smoke, heat and CO alarms.

  • The authority expects to re-tender this requirement around 1 May 2029, 23:59 BST.
  • No preliminary market engagement: Time constraints.

CPV: Boilers · Repair and maintenance services of boilers · Smoke-detection apparatus

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£2,600,000
Contract period: 15 Sept 2025 – 14 Sept 2028 (3 yrs) · up to 14 Sept 2029 with extensionsValue: £2,600,000 exc. VAT · £3,120,000 inc. VAT
Delivery: WalesEligibility: SME eligibleVCSE eligible
Extensions: The Contract will be for a 3 year period with an option to extend for a further period of up to 12 months, subject to available budget, satisfactory performance and agreement by both parties.
38431200 Smoke-detection apparatus44621200 Boilers50531100 Repair and maintenance services of boilers
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As listed within Tender Documentation.

    The Supplier will need to commit to obtaining the following insurances prior to Contract start date:

    • Public Liability £5million
    • Employers Liability £5million
  • Technical & professional ability

    As listed within Tender Documentation.

    Service engineers must be qualified and competent up to the relevant GAS SAFE/OFTEC /NICEIC or equivalent registered accreditation (copies of the successful contractor’s engineer’s qualifications will be required prior to the Works commencing) and be competent to work with hard wired smoke / heat/CO detectors.

    For Air Source Heat Pumps, engineers shall demonstrate their competency via manufacturers training or equivalent.

    If manufacturers training is not held, engineers must commit to completing training within 8 weeks of contract commencement.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 30%Price: 70%
Published sub-criteria (5)
  • General Method Statement: 15%
  • Quality Control Procedures: 5%
  • Asbestos Method Statement: 5%
  • Community Benefit: 5%
  • Pricing Schedule: 70%
Published award criteria (5)
  • Pricing Schedule: Please see Tender Docs.
  • General Method Statement: As per Tender Docs.
  • Quality Control Procedures: As per Tender Docs
  • Asbestos Method Statement: As per Tender Docs.
  • Community Benefit: As per Tender Docs
Conditions of participation2
  • Economic & financial standing

    As listed within Tender Documentation.

    The Supplier will need to commit to obtaining the following insurances prior to Contract start date:

    • Public Liability £5million
    • Employers Liability £5million
  • Technical & professional ability

    As listed within Tender Documentation.

    Service engineers must be qualified and competent up to the relevant GAS SAFE/OFTEC /NICEIC or equivalent registered accreditation (copies of the successful contractor’s engineer’s qualifications will be required prior to the Works commencing) and be competent to work with hard wired smoke / heat/CO detectors.

    For Air Source Heat Pumps, engineers shall demonstrate their competency via manufacturers training or equivalent.

    If manufacturers training is not held, engineers must commit to completing training within 8 weeks of contract commencement.

What this means for your bid
  • Price carries 70 of 100 points: a 10% discount moves about 7 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 May 2029
First published
10 Jun 2025, 16:59 BST
Last source update
28 Nov 2025, 13:07 GMT
Award evaluation window
Submission end – 1 Sept 2025
Authority reference
PROC/2526/027
FTS notice number
2025/S 000-031369
Latest notice
Contract details notice (UK7)
Classification (CPV)
BoilersRepair and maintenance services of boilersSmoke-detection apparatus
Delivery area
Wales (UKL14)
Official registry OCID
ocds-h6vhtk-05464b Find a Tender
Contract terms summary

As detailed in ITT_117765.

etenderwales.bravosolution.co.uk ↗

Review and risk notes
Risks

N/A.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowedLanguage: EN, CY
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
22 Jul 2025, 14:00 BST
Clarification deadline
15 Jul 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en, cy
Detailed submission instructions & authority contactsFrom official release

etenderwales.bravosolution.co.uk ↗

ITT_117765 refers.

Timeline

10 Jun 2025 → 28 Nov 2025 · 8 dates
  1. Tender notice published
    10 Jun 2025, 16:59 BST
  2. Clarification questions by
    15 Jul 2025, 12:00 BST
  3. Submission deadline
    22 Jul 2025, 14:00 BST
  4. Award decision expected by
    1 Sept 2025, 23:59 BST
  5. Contract starts
    15 Sept 2025, 00:00 BST
  6. Assessment summaries sent394 days ago
    22 Sept 2025, 00:00 BST
  7. Standstill ends384 days ago
    1 Oct 2025, 23:59 BST
  8. Latest notice published327 days ago
    28 Nov 2025, 13:07 GMT

Notice history

5 events · 3 releases on Find a Tender · since 10 Jun 2025
  1. Tender notice published
    10 Jun 2025, 16:59 BST
    UK4
  2. Contract award notice published
    22 Sept 2025, 12:40 BST
    UK6
  3. Status changed to complete
    22 Sept 2025, 12:40 BST
  4. Contract signature expected
    3 Oct 2025, 23:59 BST
    scheduled
  5. Contract details notice published
    28 Nov 2025, 13:07 GMT
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,894,3061 award exc. VAT
Bids received 43 from SMEs
Contracts signed 1latest 5 Nov 2025
Awarded toValueDateStatus
Westward Energy Services LtdSME20 Oct 2025 – 19 Oct 2028 · up to 19 Oct 2029Extensions: 1 x option to extend for a further period of up to 12 months, subject to available budget, satisfactory performance and agreement by both parties. £1,894,30622 Sept 2025Awarded

Contracts

  • The Servicing of Domestic Boilers and Heating Appliances in Pembrokeshire · Westward Energy Services LtdSME

    Signed
    5 Nov 2025
    Value
    £473,577
    Period
    6 Nov 2025 – 5 Nov 2028 · up to 5 Nov 2029 with extensions
    Status
    active
    Extensions
    12 month extention option available
    4 agreed KPIs: Review Meetings · Compliance · Invoicing …
    • Review Meetings
    • Compliance
    • Invoicing
    • Co-ordination

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4final-stage tenders30—

Contracting authority & participating public bodies

Pembrokeshire County Council

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PYMR-6838-HZQY County Hall, Pembrokeshire, Wales, SA61 1TPContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Westward Energy Services LimitedAwarded supplierGB-PPON: PCCB-2862-JJWD Energy House, Alloy Industrial Estate, Swansea, Wales, SA8 4ENContact email

Official documents & specifications (5)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender