The Provision of Secure Payment Kiosks

• Multiple Services: The kiosk should support payments for various Local Authority services (e.g., council tax, parking, permits).

• Ability to view analytics and run reports

• The devices must be able to operate bilingually in Welsh and English

• Data Protection: All card transactions must comply with PCI DSS standards. Sensitive customer information must be encrypted and not stored locally.

• Physical Security: The kiosk must be robust, tamper-resistant, with lockable compartments for cash and maintenance access.

• Alarm Systems: Integrated alarms for unauthorised access or tampering.

• Audit Trail: The system must maintain a secure log of all transactions for audit purposes.

• Cash Handling: Secure cash management system, including automatic counting and secure storage of notes and coins.

• Physical Accessibility: The kiosk must comply with UK accessibility standards, including wheelchair access (height and reach requirements).

• User Interface: Large, clear touchscreen interface with intuitive navigation. Option for audio guidance and multiple languages.

• Assistance Features: Braille labelling, tactile buttons, and headphone jack for visually impaired users.

• Clear Instructions: Step-by-step instructions displayed on screen and available in print.

• Connectivity: Secure internet connection for real-time transaction processing and remote support.

• Reliability: Minimum uptime of 99.5%. Automated alerts for faults or maintenance needs.

• Integration: Ability to integrate with Local Authority back-office systems for reconciliation and reporting.

• Maintenance: Easy access for authorised personnel, with modular components for quick replacement.

• Durability: Suitable for indoor use; resistant to spills, dust, and vandalism.

• Power Supply: Standard UK mains power; battery backup for short-term operation during outages.

• Space: Compact footprint, suitable for installation in existing One Stop Shop locations without major modifications.

• Promote energy efficiency, for example by using low-power processors and LED displays

• Compliance with relevant British Standards for electrical and payment equipment.

• Certification for accessibility and security as required by Local Authority regulations.

• On-screen help and customer support contact information.

• Routine maintenance schedule and rapid response for breakdowns.

• Remote diagnostics and software updates capability.

Summary

The payment kiosk must deliver secure, accessible, and reliable payment solutions for Local Authority customers, supporting both card and cash transactions. The design should ensure compliance with all regulatory standards, protect customer data, and provide a seamless user experience for all visitors to One Stop Shops.