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Official procurement procedure

The Provision of Mystery Shopping

Market research services
London (UKI)
South West (UKK)
Wales (UKL)
Published value
£400,000
Submission deadline 22 Jun 2022, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: FIRST GREATER WESTERN LIMITED: "The Provision of Mystery Shopping". Published status: active. Published value: £400,000. 1 published lot. Recorded submission deadline: 22 Jun 2022, 12:00 BST. See the official notice for participation instructions.
Contracting AuthorityFIRST GREATER WESTERN LIMITEDScope & CategoriesNot publishedSubmission Window
Closed
22 Jun 2022, 12:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£400,000
Bidder Intelligence · Authority Profile: FIRST GREATER WESTERN LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for FIRST GREATER WESTERN LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
26Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityFIRST GREATER WESTERN LIMITED
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published27 May 2022, 15:15 BST
Last source update27 May 2022, 15:15 BST
Recurring procurementNo
ClassificationMarket research services
Delivery area
London (UKI)
South West (UKK)
Wales (UKL)
OCIDocds-h6vhtk-034102
What is being bought
The Provision of Mystery Shopping Services to First Greater Western Railway
What changed
From the official release history
  1. Published value updated to £400,000
    27 May 2022, 15:15 BST
  2. Status changed to active
    27 May 2022, 15:15 BST
  3. Official notice release published
    27 May 2022, 15:15 BST
  4. Submission deadline changed to 22 Jun 2022, 12:00 BST
    27 May 2022, 15:15 BST
  5. Buyer information updated
    27 May 2022, 15:15 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£400,000
    The aim of the Mystery Shop programme is to measure the consistency of service delivery against the prescribed Customer Service and proposition standards GWR have laid out. Mystery Shops will be required to be conducted across all days of the week including weekends and Bank Holidays and conducted between the core hours of 07.00 and 19.00 to ensure a spread of audits across the times of days during a period. The exception to this will be Christmas Day and Boxing Day and any other days or periods that GWR will notify the supplier of when it is unfeasible to conduct Mystery Shopping. For the Night Riviera the days of the week are Sunday to Friday, with one service in either direction on each of those evenings. There is no Saturday service in either direction. Audits will need to have the capability to use scoring such that critical aspects of the audit may receive a higher 'weighting' to an overall audit result.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    27 May 2022, 15:15 BST
  2. Submission deadline
    22 Jun 2022, 12:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

FIRST GREATER WESTERN LIMITED

Contracting authority GB-FTS-1846
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published