The Provision of Journey Planning, Mobile Ticketing and Mobile Application

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        "title": "Journey Planning",
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          "amount": 250000,
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          "description": "Contract can be extended for one 12 month period only, taking the maximum term up to 4 years."
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        "hasRenewal": true,
        "description": "A journey planning solution is required to provide customers with comprehensive, real-time, and multi-modal journey planning information. It shall include search filtering options that enable customers to identify journeys that best meet their needs, including accessible journey options.",
        "suitability": {
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      },
      {
        "id": "2",
        "title": "Mobile Ticketing Backoffice Solution",
        "value": {
          "amount": 3776212,
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          "amountGross": 4531454.4
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        "status": "active",
        "renewal": {
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        "hasRenewal": true,
        "description": "The mobile ticketing solution will provide a backend solution (MTBS) that must securely manage all core ticketing system functions. It will serve as the backend system for ticketing lifecycles, payment processing, customer accounts and configurable commercial logic. The MTBS will handle all the critical account, product, ticketing, payment and support functions that are utilised by customers through TfWM apps and websites, with the ability to be expanded into other retail channels. ",
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      },
      {
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        "title": "Mobile App",
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        "description": "The app will be TfWM’s primary customer-facing solution, providing a seamless and secure experience for customers to plan their journeys and purchase products on iOS and Android devices. \nThese functions will be supported by additional features such as account management (personal details, payment details, communication preferences), help & support, and access to additional travel related information. The new mobile app shall support all features and capabilities of journey planning and mobile ticketing as outlined in the specification and requirements documents.",
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    "title": "The Provision of Journey Planning, Mobile Ticketing and Mobile Application",
    "value": {
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      "currency": "GBP",
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    "procedure": {
      "features": "The Competitive Flexible Procedure is divided into three Lots:\nLot 1: Journey Planning\nLot 2: Mobile Ticketing Backoffice Solution\nLot 3: Mobile App\nThe Authority reserves the right to award contracts to a single supplier for all Lots or to different suppliers for individual Lots, depending on which option represents the Most Advantageous Tender (MAT).\nSuppliers must submit responses for both stages of the procurement process.\nStage 1 – Procurement Specific Questionnaire (PSQ) & Conditions of Participation (CoP)\nStage 1 - Technical & Professional Ability Assessment Part A and Part B)\nPart A: Pass/Fail questions assessed by an evaluation panel. Any Fail response will exclude the supplier from further consideration.\nPart B: Scored questionnaire assessed using a weighted scoring matrix.\nStage 2 - Technical, Commercial and Social Value Assessment\nA maximum of three suppliers per Lot will progress to Stage 2. Where more than three suppliers meet the minimum requirements, only the three highest-scoring suppliers in Technical & Professional Ability Part B will proceed. Suppliers ranked fourth or lower will not have their Technical, Commercial or Social Value submissions assessed.\nScores from the Technical, Commercial and Social Value assessments will be combined to produce a final total score for each supplier. Suppliers will then be ranked, and the contract(s) awarded to the supplier(s) offering the Most Advantageous Tender (MAT)."
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    "awardPeriod": {
      "endDate": "2026-10-19T23:59:59+01:00"
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    "description": "The West Midlands Travel App (WMTA) Project aims to replace our current fragmented transport information with a simple, trusted, and dependable digital solution. Acting for its customers, Transport for West Midlands (TfWM) seeks a unified platform that simplifies the end-to-end customer experience for journey planning and mobile ticketing. By providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution supports TfWM’s strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. The platform's ability to be a reliable, day-to-day tool for customers will allow TfWM to capture more valuable insights into customer behaviour, thereby supporting future enhancements and investment.",
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  "date": "2026-04-24T14:12:52+01:00",
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    "title": "The Provision of Journey Planning, Mobile Ticketing and Mobile Application",
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    "description": "Transport for West Midlands (TfWM), part of the West Midlands Combined Authority (WMCA), is seeking to engage with the market for a requirement regarding digital mobility across the region through Digital Ticketing & Journey Planning.\nThe requirement will aim to deliver a unified, customer centric solution for journey planning and mobile ticketing that supports WMCA's strategic goals around public transport adoption, bus franchising, and the Local Transport Plan.\nBy providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution required will be to support TfWM's strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. TfWM are investigating the use of a day-to-day tool for customers that will allow TfWM to capture more valuable insights into behaviours, thereby supporting future enhancements and investment.\nTfWM's vision is to deliver a platform that: \n•\tProvides seamless mobile ticketing and journey planning across multiple transport modes. (For launch this must be ticketing across bus as a minimum) \n•\tIntegrates real-time data and customer insights \n•\tSupports account-based ticketing and CRM functionality \n•\tIs scalable, secure, and interoperable with existing infrastructure \n•\tEnables future integration with WMCA's strategic CRM and payment systems.",
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{
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  "date": "2025-11-18T10:35:30Z",
  "ocid": "ocds-h6vhtk-05a238",
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    "title": "West Midlands Digital Journey Platform (WMDJP)",
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    "legalBasis": {
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    "description": "Follow-up Questionnaire \nPlease note: this questionnaire is to follow-up on the previous Preliminary Market Engagement Notice published 25/09/2025.\nTransport for West Midlands (TfWM), part of the West Midlands Combined Authority (WMCA), is seeking to engage with organisations to help shape the future of digital mobility across the region. The project is a key step to support the transformation\nof mobility through Digital Ticketing & Journey Planning.\nThe West Midlands Digital Journey Platform (WMDJP) aims to deliver a unified, customer-centric solution for journey planning and mobile ticketing that supports WMCA's strategic goals around public transport adoption, bus franchising, and the Local Transport Plan.\nTfWMs assumed current delivery method is a standalone app retailing mobile ticketing, with journey planning functionality included. The same journey planning functionality would also be\navailable on the TfWM website and be supported by bespoke CRM and back-office functions, to enable effective management of millions of transactions per annum.\nTfWM's vision is to deliver a platform that:\n• Provides seamless mobile ticketing and journey\nplanning across multiple transport modes. (For\nlaunch this must be ticketing across bus as a\nminimum)\n• Integrates real-time data and customer insights\n• Supports account-based ticketing and CRM functionality\n• Is scalable, secure, and interoperable with existing infrastructure\n• Enables future integration with WMCA's strategic CRM and payment systems\nProduct launch is targeted for no later than May\n2027.\nThis preliminary market engagement exercise\nseeks to understand market interest in working with\nTfWM on this project, gather insights into possible\nmarket solutions, help support TfWM develop its\nrequirements, and support the design of a suitable\nprocurement approach.\nPlease note, any information provided as part of this market engagement exercise is for information only and will not be evaluated or form part of any tender process.\nParticipation is voluntary and will not be used to limit competition in any way.",
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        "dueDate": "2025-12-02T23:59:59Z",
        "description": "To express and interest and participate in this market engagement, please complete the Microsoft Form (link below):\nhttps://forms.office.com/e/gXYTVgUd2H \nThe link may need to be copied into a web browser.\nIt will not be possible to submit your response after midday on 2 December 2025.\nPlease note, any data provided within the Form is for information purposes only and will not be assessed or form part of the tender process.\nCompletion of the form is voluntary and will not be used to limit competition in any way."
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      "scheme": "UKPGA"
    },
    "description": "Transport for West Midlands (TfWM), part of the West Midlands Combined Authority (WMCA), is seeking to engage with organisations to help shape the future of digital mobility across the region. The project is a key step to support the transformation of mobility through Digital Ticketing & Journey Planning.\nThe West Midlands Digital Journey Platform (WMDJP) aims to deliver a unified, customer-centric solution for journey planning and mobile ticketing that supports WMCA's strategic goals around public transport adoption, bus franchising, and the Local Transport Plan.\nTfWMs assumed current delivery method is a standalone app retailing mobile ticketing, with journey planning functionality included. The same journey planning functionality would also be available on the TfWM website and be supported by bespoke CRM and back-office functions, to enable effective management of millions of transactions per annum.\nTfWM's vision is to deliver a platform that:\n•\tProvides seamless mobile ticketing and journey planning across multiple transport modes. (For launch this must be ticketing across bus as a minimum)\n•\tIntegrates real-time data and customer insights\n•\tSupports account-based ticketing and CRM functionality\n•\tIs scalable, secure, and interoperable with existing infrastructure\n•\tEnables future integration with WMCA's strategic CRM and payment systems\nProduct launch is targeted for no later than May 2027.\nThis preliminary market engagement exercise seeks to understand market interest in working with TfWM on this project, gather insights into possible market solutions, help support TfWM develop its requirements, and support the design of a suitable procurement approach.\nPlease note, any information provided as part of this market engagement exercise is for information only and will not be evaluated or form part of any tender process.\nParticipation is voluntary and will not be used to limit competition in any way.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services",
    "additionalProcurementCategories": [
      "goods"
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PGMD-1353-PZVX",
      "name": "West Midlands Combined Authority",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B19 3SD",
        "countryName": "United Kingdom",
        "streetAddress": "16 Summer Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGMD-1353-PZVX",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement.team@wmca.org.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "059741-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/059741-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-09-25T14:25:32+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-10-20T23:59:59+01:00",
        "description": "To express and interest and participate in this market engagement, please complete the Microsoft Form (link below):\nhttps://forms.office.com/e/uLvDYuTQHc \nThe link may need to be copied into a web browser.\nIt will not be possible to submit your response after midday on 20 October 2025\nPlease note, any data provided within the Form is for information purposes only and will not be assessed or form part of the tender process.\nCompletion of the form is voluntary and will not be used to limit competition in any way"
      }
    ]
  },
  "initiationType": "tender"
}