Official UK procurement notice
The Provision of Journey Planning, Mobile Ticketing and Mobile Application
Authority: West Midlands Combined Authority (Local council)
What is being bought3 lots · detail below
Published requirement descriptionThe West Midlands Travel App (WMTA) Project aims to replace our current fragmented transport information with a simple, trusted, and dependable digital solution. Acting for its customers, Transport for West Midlands (TfWM) seeks a unified platform that simplifies the end-to-end customer experience for journey planning and mobile ticketing. By providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution supports TfWM’s strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. The platform's ability to be a reliable, day-to-day tool for customers will allow TfWM to capture more valuable insights into customer behaviour, thereby supporting future enhancements and investment.
- How the procedure runs: The Competitive Flexible Procedure is divided into three Lots: Lot 1: Journey Planning Lot 2: Mobile Ticketing Backoffice Solution Lot 3: Mobile App The Authority reserves the right to award contracts to a single supplier for all Lots or to different suppliers for individual Lots, depending on which option represents the Most Advantageous Tender (MAT). Suppliers must submit responses for both stages of the procurement process. Stage 1 – Procurement Specific Questionnaire (PSQ) & Conditions of Participation (CoP) Stage 1 - Technical & Professional Ability Assessment Part A and Part B) Part A: Pass/Fail questions assessed by an evaluation panel. Any Fail response will exclude the supplier from further consideration. Part B: Scored questionnaire assessed using a weighted scoring matrix. Stage 2 - Technical, Commercial and Social Value Assessment A maximum of three suppliers per Lot will progress to Stage 2. Where more than three suppliers meet the minimum requirements, only the three highest-scoring suppliers in Technical & Professional Ability Part B will proceed. Suppliers ranked fourth or lower will not have their Technical, Commercial or Social Value submissions assessed. Scores from the Technical, Commercial and Social Value assessments will be combined to produce a final total score for each supplier. Suppliers will then be ranked, and the contract(s) awarded to the supplier(s) offering the Most Advantageous Tender (MAT).
CPV: Custom software development services · System and support services
Lots and requirements (3)Procurement structure
3 lots · all with a published value (£4,376,212 together) · evaluation weights differ by lotLot #1Journey PlanningRenewalPublished value£250,000
A journey planning solution is required to provide customers with comprehensive, real-time, and multi-modal journey planning information. It shall include search filtering options that enable customers to identify journeys that best meet their needs, including accessible journey options.
Lot #2Mobile Ticketing Backoffice SolutionRenewalPublished value£3,776,212
The mobile ticketing solution will provide a backend solution (MTBS) that must securely manage all core ticketing system functions. It will serve as the backend system for ticketing lifecycles, payment processing, customer accounts and configurable commercial logic. The MTBS will handle all the critical account, product, ticketing, payment and support functions that are utilised by customers through TfWM apps and websites, with the ability to be expanded into other retail channels.
Lot #3Mobile AppRenewalPublished value£350,000
The app will be TfWM’s primary customer-facing solution, providing a seamless and secure experience for customers to plan their journeys and purchase products on iOS and Android devices.
These functions will be supported by additional features such as account management (personal details, payment details, communication preferences), help & support, and access to additional travel related information. The new mobile app shall support all features and capabilities of journey planning and mobile ticketing as outlined in the specification and requirements documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Social value | Split |
|---|---|---|---|---|
| 1 · Journey Planning | 65% | 25% | 10% | |
| 2 · Mobile Ticketing Backoffice Solution | 60% | 30% | 10% | |
| 3 · Mobile App | 60% | 30% | 10% |
- Price carries 25–30 points depending on the lot; most lots put it at 30 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 25 Sept 2025, 14:25 BST
- Last source update
- 5 Jun 2026, 11:38 BST
- Award evaluation window
- Submission end – 19 Oct 2026
- Authority reference
PRT-INNOV-SMG-2025-0006- FTS notice number
2026/S 000-053252- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05a238Find a Tender- Contract terms summary
Please refer to the Appendix C within the tender documents.
Tender documents can be accessed via the eTendering portal, Proactis:
- How it runs
The Competitive Flexible Procedure is divided into three Lots:
Lot 1: Journey Planning
Lot 2: Mobile Ticketing Backoffice Solution
Lot 3: Mobile App
The Authority reserves the right to award contracts to a single supplier for all Lots or to different suppliers for individual Lots, depending on which option represents the Most Advantageous Tender (MAT).
Suppliers must submit responses for both stages of the procurement process.
Stage 1 – Procurement Specific Questionnaire (PSQ) & Conditions of Participation (CoP)
Stage 1 - Technical & Professional Ability Assessment Part A and Part B)
Part A: Pass/Fail questions assessed by an evaluation panel. Any Fail response will exclude the supplier from further consideration.
Part B: Scored questionnaire assessed using a weighted scoring matrix.
Stage 2 - Technical, Commercial and Social Value Assessment
A maximum of three suppliers per Lot will progress to Stage 2. Where more than three suppliers meet the minimum requirements, only the three highest-scoring suppliers in Technical & Professional Ability Part B will proceed. Suppliers ranked fourth or lower will not have their Technical, Commercial or Social Value submissions assessed.
Scores from the Technical, Commercial and Social Value assessments will be combined to produce a final total score for each supplier. Suppliers will then be ranked, and the contract(s) awarded to the supplier(s) offering the Most Advantageous Tender (MAT).
- Risks
Please refer to the Appendix E within the tender documents.
Tender documents can be accessed via the eTendering portal, Proactis:
How it was run
Official notice- Submission deadline
- 6 Jul 2026, 12:00 BST
- Clarification deadline
- 26 Jun 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Tenders can be submitted via the Proactis tendering portal:
Timeline
25 Sept 2025 → 10 Nov 2026 · 8 dates- Planning notice published393 days ago25 Sept 2025, 14:25 BST
- Market engagement325 days ago2 Dec 2025, 23:59 GMT
To express and interest and participate in this market engagement, please complete the Microsoft Form (link below):
forms.office.com/e/gXYTVgUd2H ↗
The link may need to be copied into a web browser.
It will not be possible to submit your response after midday on 2 December 2025.
Please note, any data provided within the Form is for information purposes only and will not be assessed or form part of the tender process.
Completion of the form is voluntary and will not be used to limit competition in any way.
- Next notice expected170 days ago6 May 2026, 23:59 BST
- Tender notice published140 days ago5 Jun 2026, 11:38 BST
- Clarification questions by119 days ago26 Jun 2026, 12:00 BST
- Submission deadline109 days ago6 Jul 2026, 12:00 BST
- Award decision expected by4 days ago19 Oct 2026, 23:59 BST
- Today23 Oct 2026
- Contract startsin 17 days10 Nov 2026
Notice history
10 events · 4 releases on Find a Tender · since 25 Sept 2025- Preliminary market engagement notice published25 Sept 2025, 14:25 BSTUK2
- Preliminary market engagement notice published18 Nov 2025, 10:35 GMTUK2
- Pipeline notice published24 Apr 2026, 14:12 BSTUK1
- Published value published: £4,376,00024 Apr 2026, 14:12 BST
- Status changed to planned24 Apr 2026, 14:12 BST
- Tender notice published5 Jun 2026, 11:38 BSTUK4
- Published value updated to £4,376,2125 Jun 2026, 11:38 BSTwas £4,376,000
- Status changed to active5 Jun 2026, 11:38 BST
- Procurement method changed5 Jun 2026, 11:38 BST
- Deadline published: 6 Jul 2026, 12:00 BST5 Jun 2026, 11:38 BST
Routine re-releases (4)
- 2025-09: 1 release · 25 Sept 2025
Contracting authority & participating public bodies
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: Tender documents will be made available via the eTendering portal: https://procontract.due-north.com/
Notices published for this procedure
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender