The Provision of a Leisure Management System

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        "description": "The Council reserves the right to purchase additional services and functionality from the successful supplier where they are directly related to and within the scope of the leisure management system.\nThis may include (but is not limited to):\nAdditional system modules or enhancements\nIntegration with third-party systems\nAdditional licences or user capacity\nSystem upgrades and configuration changes\nTraining, support, and consultancy services\nThese options may be exercised where required to support service improvement, operational changes, or evolving business needs during the term of the contract."
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    "description": "Caerphilly County Borough Council are intending to award a contract for the Provision of a Leisure Management System. The contract is for the provision, implementation, support, maintenance and ongoing development of a cloud-based Leisure Management System for Caerphilly County Borough Council. The solution will support the management of leisure centres, sports facilities and parks bookings, memberships, courses, customer accounts, online payments, reporting and associated administration functions. The contract includes software licensing, implementation, training, support and maintenance services. ",
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        "name": "Jessica Thomas",
        "email": "thomaj11@caerphilly.gov.uk",
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    "title": "The Provision of a Leisure Management System ",
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      "features": "his procurement is being conducted using the Competitive Flexible Procedure in accordance with the Procurement Act 2023. The procedure will involve a multi‑stage evaluation process, including an initial compliance assessment followed by scored evaluation stages. The Council may shortlist bidders, invite system demonstrations, and seek clarifications in order to identify the Most Advantageous Tender. The precise structure of the procedure and evaluation stages is set out in the tender documentation."
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      "endDate": "2026-07-10T23:59:59+01:00"
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    "description": "The Council has a requirement to procure a modern, scalable, secure and accessible Leisure Management System (LMS) to support the delivery of leisure services across the County Borough. The system will be used by customers, staff, and administrators, and must support full self-service capabilities. It must comply with relevant Welsh and UK public sector standards and be suitable for integration into a local authority digital ecosystem.   \nThe Council aims to increase usage and income at its leisure centres by enhancing customer experience through improved communications, digital self-service and targeted marketing, while supporting corporate and national objectives around health, wellbeing and social inclusion. The approach focuses on building customer loyalty and delivering best value via stable, data-informed service improvements.  \nThe Council’s Sport & Leisure Services consist of 9x leisure centres, 1x Athletics Hub, 1x Centre for Sporting Excellence and 4x School Sport Facilities. Park Services consists of 116x grass pitches, which play host to several thousand rugby, football and cricket matches each year as well as sport and public events. ",
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