Tenant Satisfaction Survey

{
  "id": "041526-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-07-21T10:33:24+01:00",
  "ocid": "ocds-h6vhtk-04eb97",
  "buyer": {
    "id": "GB-COH-08198590",
    "name": "Wythenshawe Community Housing Group Limited"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "PHPP-3148-QWPQ",
          "relatedLot": "PHPP-3148-QWPQ",
          "deliveryAddresses": [
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79311200",
              "scheme": "CPV",
              "description": "Survey conduction services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02400940",
          "name": "KWEST RESEARCH LIMITED"
        }
      ],
      "relatedLots": [
        "PHPP-3148-QWPQ"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "692",
    "lots": [
      {
        "id": "PHPP-3148-QWPQ",
        "status": "complete"
      }
    ],
    "title": "Tenant Satisfaction Survey",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.\nWe are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.\nWe have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.\nThis contract is for the delivery of the first survey in June/July 2025.",
    "specialRegime": [
      "lightTouch"
    ],
    "procurementMethodDetails": "Below threshold - unknown"
  },
  "parties": [
    {
      "id": "GB-COH-08198590",
      "name": "Wythenshawe Community Housing Group Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M22 9TA",
        "countryName": "United Kingdom",
        "streetAddress": "Wythenshawe House 8 Poundswick Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "08198590",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@wchg.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PHPP-3148-QWPQ",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02400940",
      "name": "KWEST RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M20 2SL",
        "countryName": "United Kingdom",
        "streetAddress": "2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road"
      },
      "details": {
        "url": "http://www.kwestresearch.co.uk",
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "02400940",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "sales.manager@kwest.co"
      },
      "additionalIdentifiers": [
        {
          "id": "PBDZ-7888-DWYP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Tenant Satisfaction Survey",
      "value": {
        "amount": 74169.28,
        "currency": "GBP",
        "amountGross": 89003.74
      },
      "period": {
        "endDate": "2026-06-22T23:59:59+01:00",
        "startDate": "2025-06-23T00:00:00+01:00",
        "maxExtentDate": "2028-06-22T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "2x12 month extensions"
      },
      "documents": [
        {
          "id": "A-3262",
          "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-3262",
          "format": "application/pdf",
          "documentType": "contractSigned"
        },
        {
          "id": "041526-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/041526-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-07-21T10:33:24+01:00"
        }
      ],
      "dateSigned": "2025-06-23T00:00:00+01:00",
      "hasRenewal": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "Cost Transparency",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ]
        },
        {
          "id": "2",
          "title": "Commitment to Completion Dates",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ]
        },
        {
          "id": "3",
          "title": "Social Value",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 12
              }
            }
          ]
        }
      ],
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}

{
  "id": "008755-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-03-11T14:26:05Z",
  "ocid": "ocds-h6vhtk-04eb97",
  "buyer": {
    "id": "GB-PPON-PHPP-3148-QWPQ",
    "name": "Wythenshawe Community Housing Group (WCHG)"
  },
  "tender": {
    "id": "692",
    "lots": [
      {
        "id": "PHPP-3148-QWPQ",
        "status": "planning",
        "contractPeriod": {
          "endDate": "2026-04-15T23:59:59Z",
          "startDate": "2025-04-15T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "PHPP-3148-QWPQ",
        "relatedLot": "PHPP-3148-QWPQ",
        "deliveryAddresses": [
          {
            "region": "UKD3",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79311200",
            "scheme": "CPV",
            "description": "Survey conduction services"
          },
          {
            "id": "79311210",
            "scheme": "CPV",
            "description": "Telephone survey services"
          },
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          },
          {
            "id": "79311000",
            "scheme": "CPV",
            "description": "Survey services"
          }
        ]
      }
    ],
    "title": "Tenant Satisfaction Survey",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.\nWe are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.\nWe have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.\nThis contract is for the delivery of the first survey in June/July 2025.",
    "specialRegime": [
      "lightTouch"
    ],
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PHPP-3148-QWPQ",
      "name": "Wythenshawe Community Housing Group (WCHG)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M22 9TA",
        "countryName": "United Kingdom",
        "streetAddress": "8 Poundswick Ln, Wythenshawe"
      },
      "details": {
        "url": "https://www.wchg.org.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PHPP-3148-QWPQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Mrs Sammy Power",
        "email": "sammy.power@wchg.org.uk",
        "telephone": "+44 3001110000"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "008755-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/008755-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-03-11T14:26:05Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-03-31T23:59:59Z",
        "description": "The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.\nWe are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.\nWe have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.\nWe are looking for a partner that is able to deliver the first survey in June/July 2025."
      }
    ]
  },
  "initiationType": "tender"
}