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Published 11 Mar 2025, 14:26 GMT

Official UK procurement notice

Tenant Satisfaction Survey · UK public procurement notice

Official notice

Authority: Wythenshawe Community Housing Group (WCHG) (Housing)·Consortium: 2 public authorities

ServicesBelow threshold - unknownBelow thresholdLight touch regime
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)
Awarded value£74,169published contract · exc. VAT
Awarded 23 Jun 2025
Awarded to Kwest Research Limited
Contract term 1 yrends 16 Apr 2026 · starts 15 Apr 2025

What is being bought

Published requirement description

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.

We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.

We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.

This contract is for the delivery of the first survey in June/July 2025.

CPV: Customer satisfaction survey · Survey conduction services · Survey services · Telephone survey services

The lotProcurement structure

single lot · no lot value published
Lot #1Lot PHPP-3148-QWPQAwarded 1 yr
Contract period: 15 Apr 2025 – 16 Apr 2026 (1 yr)
Delivery: North West
79311000 Survey services79311200 Survey conduction services79311210 Telephone survey services79342311 Customer satisfaction survey

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - unknown
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
11 Mar 2025, 14:26 GMT
Last source update
21 Jul 2025, 10:33 BST
Authority reference
692
FTS notice number
2025/S 000-041526
Latest notice
Contract details notice (UK7)
Classification (CPV)
Customer satisfaction surveySurvey conduction servicesSurvey servicesTelephone survey services
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-04eb97 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

11 Mar 2025 → 21 Jul 2025 · 4 dates
  1. Planning notice published
    11 Mar 2025, 14:26 GMT
  2. Market engagement
    1 Apr 2025, 00:59 BST

    The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.

    We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.

    We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.

    We are looking for a partner that is able to deliver the first survey in June/July 2025.

  3. Contract starts
    15 Apr 2025
  4. Latest notice published
    21 Jul 2025, 10:33 BST

Notice history

4 events · 2 releases on Find a Tender · since 11 Mar 2025
  1. Preliminary market engagement notice published
    11 Mar 2025, 14:26 GMT
    UK2
  2. Contract details notice published
    21 Jul 2025, 10:33 BST
    UK7
  3. Status changed to complete
    21 Jul 2025, 10:33 BST
  4. Buyer details updated
    21 Jul 2025, 10:33 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £74,1691 contract exc. VAT
Contracts signed 1latest 23 Jun 2025
Awarded toValueDateStatus
Kwest Research LimitedSME£74,169 †—Awarded

Contracts

  • Tenant Satisfaction Survey · Kwest Research LimitedSME

    Signed
    23 Jun 2025
    Value
    £74,169
    Period
    23 Jun 2025 – 22 Jun 2026 · up to 22 Jun 2028 with extensions
    Status
    active
    Extensions
    2x12 month extensions
    3 agreed KPIs: Cost Transparency · Commitment to Completion Dates · Social Value
    • Cost Transparency
    • Commitment to Completion Dates
    • Social Value

Contracting authority & participating public bodies

2 public bodies on the notice

Wythenshawe Community Housing Group (WCHG)

Contracting authorityPublic authority - sub-central government GB-PPON: PHPP-3148-QWPQ 8 Poundswick Ln, Wythenshawe, Manchester, North West, M22 9TAContact name, email, phone

Consortium members and other public bodies

Bidders & participating suppliers

1 commercial party on the notice
  • KWEST RESEARCH LIMITEDAwarded supplierGB-COH: 02400940GB-PPON: PBDZ-7888-DWYP 2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Manchester, North West, M20 2SLContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure