Temporary Accommodation Support Services (TAVSS)  for West London Alliance

The project involves the procurement of an external provider to deliver a sub-regional Temporary Accommodation (TA) Visiting Support Service pilot across a consortium of West London participating boroughs.

The purpose of this exercise is to:

Alert the market to a forthcoming opportunity.

Provide an overview of the proposed service model.

Test feasibility and delivery approach.

Seek feedback to inform procurement strategy.

Background and context

Participating boroughs accommodate many households in temporary accommodation, including many in B&B and emergency placements or placements outside of the household’s host borough. Households often experience disruption to education, employment and healthcare, alongside instability and barriers to securing longer-term housing. Local authorities face high costs, operational pressures, and challenges in monitoring occupancy and ensuring value for money. Local Authorities also require assurance that the TA stock is being effectively and appropriately used. The proposed pilot aims to improve outcomes through a collaborative sub-regional service model.

Outline of the proposed requirement

The service will provide a holistic visiting support offer, including:

In-person visits for assessment and support planning

Move-on advice and housing pathway support

Income, wellbeing and access to services support

Safeguarding awareness and referrals

Occupancy and assurance functions will include:

Occupancy checks and reporting

Identification of misuse or non-occupation

Basic property condition observations

Delivery model:

Floating support model

Combination of in-person, phone and digital support

Scale: Approximately 2,000–4,000 households over a 12-month pilot .

Outcomes and objectives

Improved wellbeing and stability of households

Improved access to key services (health, education, employment)

Reduced time in unsuitable accommodation

Increased successful move-on from TA outcomes

Effective verification of occupancy

Improved access to local services and community networks

Reduction in costs associated with temporary accommodation (including travel costs)

Market engagement approach

The authorities are seeking feedback from providers with relevant experience. Feedback is sought on service design, delivery capacity, workforce, innovation, and risks.

A group engagement session will be run during the pre-market engagement window (w/c 16th Nov), and 1:1 session will be run after the window has been closed (w/c 23rd Nov) for any provider who is interested.

Any bidders wishing to pre-engage with the contracting authority prior to release of the tender contract notice may do so by registering on the council e procurement system, Atamis.

For those supplier that express interest we will send suppliers information of the requirements, and develop further with individual suppliers.

Deadline for pre market engagement will be 30th November by noon.

suppliersupport.atamis.co.uk/hc/en-gb/articles/46… ↗

Notes from the pre market engagement process will be shared with all potential bidders as part of the ITT documentation.