TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
planned
Official procurement procedure

Telephony

Call centre
IP telephone services
Telephone switchboards
London (UKI)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: OFCOM: "Telephony". Published status: planned. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityOFCOMScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: OFCOM
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for OFCOM. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
8.1Bids / Report
17.1% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 41 active published awards; 41 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityOFCOM
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Mar 2024, 10:16 GMT
Last source update14 Mar 2024, 10:16 GMT
Recurring procurementNot published
ClassificationCall centre, IP telephone services, Telephone switchboards
Delivery area
London (UKI)
OCIDocds-h6vhtk-044862
What is being bought
Ofcom is running a market engagement exercise to discuss the Contact Centre Solutions. Ofcom is looking to engage with experienced Contact Centre Providers to help feed into the planning of procurement and contract for our future telephony services. Ofcom will procure a telephony solution that is resilient, secure, has call recording, call recording storage, retrieval, call routing, transcription capability, supervisor functionality including real time and historical reporting, real time wallboards and dashboards. Through this market engagement Ofcom is seeking to understand. • The different solutions available. • Developments in the marketplace since we last went out to tender. • How best to use AI technology in the delivery of our service. • Best practice in service management in this sector. • The impact of separating SIP trunking and contact centre elements of the contract. • Implementation and transition, integration timelines. • An understanding of cost models and implementation costs. For further information please contact us as per the instructions in this document.
What changed
From the official release history
  1. Status changed to planned
    14 Mar 2024, 10:16 GMT
  2. Official notice release published
    14 Mar 2024, 10:16 GMT
  3. Buyer information updated
    14 Mar 2024, 10:16 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    Contact Centre Solution
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    14 Mar 2024, 10:16 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

OFCOM

Contracting authority GB-FTS-6359
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published