Official UK procurement notice
Telecare Monitoring/Response and OOH
Authority: Viewpoint Housing Association (Housing)
What is being bought
Published requirement descriptionThe provision of Telecare Monitoring/Response and Out of Hours Repairs Service
- Recurrence: 36 or 48 or 60 months
CPV: Alarm-monitoring services · Call centre · Other community, social and personal services
The lotProcurement structure
single lot · no lot value publishedLot #1VHA is inviting applications from suitably experienced and skilled organisations to…CancelledRenewal
VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types.
The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised.
The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost of Service: 40%
Published award criteria (2)
- Quality: 60%
- Cost of Service: 40%
- Suitability
As outlined in the attached VHA ITT- Telecare OOH Service 2022-2027 - Final
- Technical & professional ability
As outlined in the attached VHA ITT- Telecare OOH Service 2022-2027 - Final
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 36 or 48 or 60 months
- First published
- 7 Feb 2022, 16:15 GMT
- Last source update
- 29 Dec 2023, 12:18 GMT
- Award evaluation window
- 3 Mar 2022 – …
- FTS notice number
2023/S 000-038002- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0310fcFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
As outlined in the attached Appendix F - Key Performance Indicators - Final
Publisher note: Please ensure that you comprehensively read and understand the attached "VHA ITT- Telecare OOH Service 2022-2027 - Final" document and all other associated documents, in particular in connection with the Global Questions Pass or Fail requirements and you complete and return all the required evidence in the required format the price schedule as requested in Excel. The SPD process is attached via Section E. Global Question for All Selection Criteria. The criteria on the SPD are PASS or FAIL. You will pass the SPD Global Questions by completing and meeting all the criteria a set out in the attached. If you fail to provide all the required and requested information as below you will FAIL the SPD and in turn the Tender Requirements and you will be disqualified from the tender process. (SC Ref:754289)
How it was run
Official notice- Submission deadline
- 10 Mar 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 3 Mar 2022, 12:00 GMT
Timeline
3 Mar 2022 → 29 Dec 2023 · 3 dates- Bids opened3 Mar 2022, 12:00 GMT
- Submission deadline10 Mar 2022, 12:00 GMT
- Notice published29 Dec 2023, 12:18 GMT
Notice history
2 events · 3 releases on Find a Tender · since 7 Feb 2022- Deadline moved to 10 Mar 2022, 12:00 GMT7 Feb 2022, 16:15 GMT+7 days · was 3 Mar 2022, 12:00 GMT
- Status changed to cancelled29 Dec 2023, 12:18 GMT
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 3 Mar 2022 | 10 Mar 2022 | +7 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 3 Mar 2022 | 10 Mar 2022 | +7 d |
Bidders requests for more time to cost.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria