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AwardedFind a Tender · award

Systems Partner to Develop a Customer Relationship Management Application

Buyer: West Yorkshire Combined Authority →

BuyerWest Yorkshire Combined Authority
StatusAwarded
DeadlineNot published
ValueValue not published
Published3 Jun 2024

What is being bought

This is a republication of 48112 - MCA Digital Customer Relationship Management. The Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority’s position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.

Delivery location

UKE

Categories

IT services: consulting, software development, Internet and support 72000000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

Procurement of a new Customer Relationship Management (CRM) system, to be built using the Microsoft stack, to manage the effective delivery of the Combined Authority’s support to businesses and individuals.

Statuscancelled

Award criteria
Quality — 60%
Social Value — 10%
price — 30%

What is included

ItemCategoryQuantity
1IT services: consulting, software development, Internet and supportNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,161 of 10,539 with a bid count)2 average (5,053 of 10,539 with named award suppliers)Not published
Same buyer284 median · 5.3 average (11 of 28 with a bid count)1 average (11 of 28 with named award suppliers)Not published
Delivery region: UKE4421 median · 11.9 average (199 of 442 with a bid count)2.4 average (228 of 442 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Systems Partner to Develop a Customer Relationship Management Application

Statusactive

Contracts

Systems Partner to Develop a Customer Relationship Management Application

Statusactive
Value£194,150

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0402be
Latest release ID017103-2024
Latest release timestampMon Jun 03 2024 09:04:11 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
3 Jun 2024award, contract017103-2024
28 Sept 2023tenderUpdate028615-2023
25 Sept 2023tenderUpdate028249-2023
21 Sept 2023tender027947-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "017103-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 15,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 15,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-06-03T10:04:11+01:00",
  "ocid": "ocds-h6vhtk-0402be",
  "buyer": {
    "id": "GB-FTS-31903",
    "name": "West Yorkshire Combined Authority"
  },
  "awards": [
    {
      "id": "017103-2024-1-1",
      "title": "Systems Partner to Develop a Customer Relationship Management Application",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-115012",
          "name": "Blacklight Software ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-0402be",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Procurement of a new Customer Relationship Management (CRM) system, to be built using the Microsoft stack, to manage the effective delivery of the Combined Authority’s support to businesses and individuals.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10%"
            },
            {
              "type": "price",
              "description": "30%"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Systems Partner to Develop a Customer Relationship Management Application",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This is a republication of 48112 - MCA Digital Customer Relationship Management.\nThe Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority’s position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
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    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
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      "id": "GB-FTS-31903",
      "name": "West Yorkshire Combined Authority",
      "roles": [
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      "address": {
        "region": "UKE",
        "locality": "Leeds",
        "postalCode": "LS1 2DE",
        "countryName": "United Kingdom",
        "streetAddress": "Wellington House, 40-50 Wellington Street"
      },
      "details": {
        "url": "https://www.westyorks-ca.gov.uk",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "id": "8876556",
        "legalName": "West Yorkshire Combined Authority"
      },
      "contactPoint": {
        "email": "commercialteam@westyorks-ca.gov.uk"
      }
    },
    {
      "id": "GB-FTS-115012",
      "name": "Blacklight Software ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE4",
        "locality": "Wakefield",
        "postalCode": "WF2 0XJ",
        "countryName": "United Kingdom",
        "streetAddress": "4 South Park Way"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "Blacklight Software ltd",
        "legalName": "Blacklight Software ltd"
      },
      "contactPoint": {
        "email": "dylan.hayes@blacklightsoftware.com"
      }
    },
    {
      "id": "GB-FTS-136",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "017103-2024-1-1",
      "title": "Systems Partner to Develop a Customer Relationship Management Application",
      "value": {
        "amount": 194150,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "017103-2024-1-1",
      "dateSigned": "2024-03-25T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (4 releases)
3 Jun 2024 · 017103-2024 · award, contract
{
  "id": "017103-2024",
  "tag": [
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    "contract"
  ],
  "bids": {
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        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 15,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-06-03T10:04:11+01:00",
  "ocid": "ocds-h6vhtk-0402be",
  "buyer": {
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  ],
  "tender": {
    "id": "ocds-h6vhtk-0402be",
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        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10%"
            },
            {
              "type": "price",
              "description": "30%"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
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        "additionalClassifications": [
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            "id": "72000000",
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          }
        ]
      }
    ],
    "title": "Systems Partner to Develop a Customer Relationship Management Application",
    "status": "complete",
    "coveredBy": [
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    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This is a republication of 48112 - MCA Digital Customer Relationship Management.\nThe Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority’s position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-31903",
      "name": "West Yorkshire Combined Authority",
      "roles": [
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      "address": {
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        "locality": "Leeds",
        "postalCode": "LS1 2DE",
        "countryName": "United Kingdom",
        "streetAddress": "Wellington House, 40-50 Wellington Street"
      },
      "details": {
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          {
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      "identifier": {
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        "countryName": "United Kingdom",
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      },
      "details": {
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      "identifier": {
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      "contactPoint": {
        "email": "dylan.hayes@blacklightsoftware.com"
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      "id": "017103-2024-1-1",
      "title": "Systems Partner to Develop a Customer Relationship Management Application",
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        "currency": "GBP"
      },
      "status": "active",
      "awardID": "017103-2024-1-1",
      "dateSigned": "2024-03-25T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
28 Sept 2023 · 028615-2023 · tenderUpdate
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  "date": "2023-09-28T12:51:23+01:00",
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  "tender": {
    "id": "20230921171457-103257",
    "title": "Systems Partner to Develop a Customer Relationship Management Application",
    "amendments": [
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          },
          {
            "where": {
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            "newValue": {
              "text": "Value excluding VAT: 370000.00  GBP"
            },
            "oldValue": {
              "text": "Value excluding VAT: 250000.00  GBP"
            }
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          {
            "where": {
              "label": "1.5",
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    "legalBasis": {
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      },
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      "identifier": {
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25 Sept 2023 · 028249-2023 · tenderUpdate
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              "section": "II.1.5)"
            },
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      "id": "32014L0024",
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    "description": "This is a republication of 48112 - MCA Digital Customer Relationship Management.\nThe Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority’s position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.\nThe budget for this project is £370k.",
    "classification": {
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21 Sept 2023 · 027947-2023 · tender
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    "title": "Systems Partner to Develop a Customer Relationship Management Application",
    "value": {
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    "bidOpening": {
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