Find a TenderAwarded

Published 21 Sept 2023, 16:06 BST

Official UK procurement notice

Systems Partner to Develop a Customer Relationship Management Application

Official notice

Authority: West Yorkshire Combined Authority (Local council)

ServicesOpen procedure

Sectors: IT Services & Software (72) Delivery: Yorkshire & Humber (UKE)

Published estimate£250,000exc. VAT22.3% below published estimate

Submissions closed 29 Sept 2023awarded 25 Mar 2024

Awarded to Blacklight Software ltd

What is being bought

Published requirement description

This is a republication of 48112 - MCA Digital Customer Relationship Management.

The Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority’s position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · value published

Lot #1Procurement of a new Customer Relationship Management (CRM) system, to be built using…AwardedRenewalPublished value£250,000

Procurement of a new Customer Relationship Management (CRM) system, to be built using the Microsoft stack, to manage the effective delivery of the Combined Authority’s support to businesses and individuals.

Delivery: Yorkshire & Humber

Extensions: 1 x 12 monthsVariant bids: not allowed

72000000 IT services: consulting, software development, Internet and support

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 30%Social value: 10%

Published award criteria (3)

Quality: 60%
Social Value: 10%
Price: 30%

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 21 Sept 2023, 16:06 BST
Last source update: 3 Jun 2024, 10:04 BST
Award evaluation window: 29 Sept 2023 – …
FTS notice number: 2024/S 000-017103
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: Yorkshire & Humber (UKE)
Official registry OCID: ocds-h6vhtk-0402be Find a Tender

How it was run

Official notice

Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply

Public notice page · account needed to bidLanguage: EN

Access & registration note: Free · 5–10 minutes

Submission deadline: 29 Sept 2023, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 180 days from the deadline
Bids opened: 29 Sept 2023, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

uk.eu-supply.com/app/rfq/rwlentrance_… ↗

Timeline

29 Sept 2023 → 3 Jun 2024 · 3 dates

Submission deadline
29 Sept 2023, 12:00 BST
Bids opened
29 Sept 2023, 12:00 BST
Notice published
3 Jun 2024, 10:04 BST

Notice history

1 event · 4 releases on Find a Tender

Status changed to complete
3 Jun 2024, 10:04 BST

Published amendments (2 · 0 deadline changes)

When	What	Before	After	Shift
—	TextII.1.5)	£250,000	£370,000
—	Date2.2 · 4	29 Sept 2023	26 Oct 2023	+27 d
—	Date2.7 · 4	29 Sept 2023	26 Oct 2023	+27 d
—	Text2.6 · 2	Value excluding VAT: 250000.00 GBP	Value excluding VAT: 370000.00 GBP
—	Text1.5 · 2	Value excluding VAT: 250000.00 GBP	Value excluding VAT: 370000.00 GBP

Please be advised the original notice stated that the value of this procurement was £250k, however this figure is £370k.

1 amendment published without a description.

Routine re-releases (4)

2023-09: 1 release · 21 Sept 2023

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £194,1501 contract exc. VAT

Bids received 15

Contracts signed 1latest 25 Mar 2024

Awarded to	Value	Date	Status
Blacklight Software ltd	£194,150 †	—	Awarded

Contracts

Systems Partner to Develop a Customer Relationship Management Application · Blacklight Software ltd
Signed
25 Mar 2024
Value
£194,150
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
15bids · 15 electronic	—	—	—

Contracting authority & participating public bodies

West Yorkshire Combined Authority

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 8876556 Wellington House, 40-50 Wellington Street, Leeds, Yorkshire & Humber, LS1 2DEContact name, email Published organisation website ↗

Dispute resolution & review bodies

High Court of England and WalesReview body London

Bidders & participating suppliers

1 commercial party on the notice

Blacklight Software ltdAwarded supplierBlacklight Software ltd 4 South Park Way, Wakefield, Yorkshire & Humber, WF2 0XJContact email

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria