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AwardedFind a Tender · award

System Integrator for Customer Experience Platform

Buyer: SANCTUARY HOUSING ASSOCIATION →

BuyerSANCTUARY HOUSING ASSOCIATION
StatusAwarded
DeadlineNot published
ValueValue not published
Published16 Jul 2026

What is being bought

The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleFailure of competitive award procedure. A mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework. No bids were received by the submission deadline, following the end of the clarification period
Rationale classificationsswitchingDirectAward
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£4,450,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06bb23
Latest release ID067256-2026
Latest release timestampThu Jul 16 2026 12:17:43 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
16 Jul 2026award, contract067256-2026
16 Jul 2026award, contract067252-2026
23 Jun 2026award, contract058985-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
16 Jul 2026 · 067256-2026 · award, contract
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16 Jul 2026 · 067252-2026 · award, contract
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23 Jun 2026 · 058985-2026 · award, contract
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    "procurementMethodRationale": "Failure of competitive award procedure.\nA mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework. \nNo bids were received by the submission deadline, following the end of the clarification period",
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