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Find a TenderAdministrative changeContract change notice
Published 23 Jun 2026, 14:13 BST

This notice announces an administrative change to an existing contract or market (a contract change notice). No new tender or admission is opened here; see the linked notices below for the original opportunity.

Official UK procurement notice

System Integrator for Customer Experience Platform

Official notice

Authority: Sanctuary Housing Association (Housing)

Direct award
Sectors: IT Services & Software (72) Delivery: West Midlands (UKG)
Awarded value£4,450,000published award · exc. VAT
Awarded 23 Jun 2026no call for competition
Awarded to DELAWARE DIGITAL LLP

What is being bought

Published requirement description

The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: West Midlands
72200000 Software programming and consultancy services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Administrative change
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 Jun 2026, 14:13 BST
Last source update
13 Oct 2026, 14:23 BST
FTS notice number
2026/S 000-096589
Latest notice
Contract change notice (UK10)
Delivery area
West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-06bb23 Find a Tender
Why no open competition
Switching Direct Award
Published justification

Failure of competitive award procedure.

A mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework.

No bids were received by the submission deadline, following the end of the clarification period

How it was run

Official notice
Submission deadline
—

Timeline

27 Jul 2026 → 13 Oct 2026 · 2 dates
  1. Standstill ends84 days ago
    27 Jul 2026, 23:59 BST
  2. Notice published7 days ago
    13 Oct 2026, 14:23 BST

Notice history

5 events · 4 releases on Find a Tender · since 23 Jun 2026
  1. Transparency notice published
    23 Jun 2026, 14:13 BST
    UK5
  2. Contract award notice published
    16 Jul 2026, 13:11 BST
    UK6
  3. Contract details notice published
    16 Jul 2026, 13:17 BST
    UK7
  4. Contract signature expected
    3 Aug 2026, 23:59 BST
    scheduled
  5. Contract change notice published
    13 Oct 2026, 14:23 BST
    UK10
Routine re-releases (4)
  • 2026-06: 1 release · 23 Jun 2026

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £4,450,0001 award exc. VAT
Contracts signed 1latest 13 Jul 2026
Awarded toValueDateStatus
DELAWARE DIGITAL LLPSI for Customer Experience Platform6 Aug 2026 – 30 Jun 2027£4,450,00023 Jun 2026Awarded

Contracts

  • Contract 1 · DELAWARE DIGITAL LLP

    Signed
    13 Jul 2026
    Value
    £4,450,000
    Period
    13 Jul 2026 – 30 Jun 2027
    Status
    active
    • Change 13 Jul 2026 This notice does not describe a modification of the contract. Instead this notice is being used as an addendum to contract detail notice. This notice has a copy of the redacted contract included, which is a requirement of the Procurement Act. Find a Tender service currently doesn't have the functionality to edit the notices to attach the contract to the UK7 that this notice is linked to.

    No agreed KPIs: As this is a project, contract performance will be measured by project milestone delivery and testing & acceptance.

Contracting authority & participating public bodies

SANCTUARY HOUSING ASSOCIATION

Contracting authorityPublic authority - sub-central government GB-COH: IP19059R · GB-PPON: PXHR-9786-XQJM Chamber Court, Castle Street, Worcester, West Midlands, WR1 3ZQContact email

Bidders & participating suppliers

1 commercial party on the notice
  • DELAWARE DIGITAL LLPAwarded supplierGB-COH: OC414273GB-PPON: PMNX-4282-LYXT 83 Baker Street, London, London, W1U 6AGContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract change notice contractContract change noticeUK10Contract change notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender