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Find a TenderAwarded without competitionContract details notice
Published 30 Jun 2025, 11:37 BST

Official UK procurement notice

Swift Retail Transaction Network Service

Official notice

Authority: West Midlands Combined Authority (Local council)

Direct awardUtilities
Sectors: Transport Equipment & Vehicles (34)Software Packages & ERP (48)Supporting and auxiliary transport services; travel agencies services (63) Delivery: West Midlands (UKG)
Awarded value£942,000published award · inc. VAT
Awarded 26 Jun 2025no call for competition
Awarded to Post Office Limited

What is being bought

Published requirement description

The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops.

The below services will be provided within this agreement:

  • Terminals
  • Payment Services
  • ITSO Compliance
  • Issuing of travel products
  • Ticketing Paraphernalia
  • Information for Agreed Agents
  • Helpdesk and Complaints Handling
  • Marketing and Publicity
  • Settlement and Reporting

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: West Midlands
34980000 Transport tickets48217000 Transaction-processing software package63710000 Support services for land transport

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
30 Jun 2025, 11:37 BST
Last source update
4 Aug 2025, 12:08 BST
FTS notice number
2025/S 000-045607
Latest notice
Contract details notice (UK7)
Delivery area
West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-0555b3 Find a Tender
Why no open competition
Single Suppliers Technical Reasons
Published justification

TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service.

Switching to an alternative supplier would incur significant costs due to:

  • Technical development, integration and testing of the core Swift payment system eg to HOPS
  • ITSO certification application process
  • Retraining of support staff
  • Project management costs for implementation
  • Customer communication & marketing

Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.

How it was run

Official notice
Submission deadline
—

Timeline

9 Jul 2025 → 4 Aug 2025 · 2 dates
  1. Standstill ends
    9 Jul 2025, 23:59 BST
  2. Notice published
    4 Aug 2025, 12:08 BST

Notice history

4 events · 3 releases on Find a Tender · since 30 Jun 2025
  1. Transparency notice published
    30 Jun 2025, 11:37 BST
    UK5
  2. Contract award notice published
    30 Jun 2025, 15:48 BST
    UK6
  3. Contract signature expected
    21 Jul 2025, 23:59 BST
    scheduled
  4. Contract details notice published
    4 Aug 2025, 12:08 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £942,0001 award inc. VAT; no net value published
Contracts signed 1latest 29 Jul 2025
Awarded toValueDateStatus
Post Office Limited1 Aug 2025 – 31 Jul 2028 · up to 31 Jul 2030Extensions: Two optional extension periods are included within the contract of up to 12 months each. These optional extensions may be implemented dependent on the monitoring of customer behaviour and service profitability in line with market trends and capability£942,000 inc. VAT26 Jun 2025Awarded

Contracts

  • Contract 1 · Post Office Limited

    Signed
    29 Jul 2025
    Value
    £942,000 inc. VAT
    Period
    1 Aug 2025 – 31 Jul 2028 · up to 31 Jul 2030 with extensions
    Status
    active
    Extensions
    Two optional extension periods are included within the contract of up to 12 months each. These optional extensions may be implemented dependent on the monitoring of customer behaviour and service profitability in line with market trends and capability
    3 agreed KPIs: System Uptime · Failed Terminals · Helpdesk and Complaint Handling
    • System Uptime
    • Failed Terminals
    • Helpdesk and Complaint Handling

Contracting authority & participating public bodies

West Midlands Combined Authority

Contracting authorityPublic authority - sub-central government GB-PPON: PGMD-1353-PZVX 16 Summer Lane, Birmingham, West Midlands, B19 3SDContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Post Office LimitedAwarded supplierGB-COH: 02154540GB-PPON: PRNP-5883-YMLG 100 Wood Street, London, London, EC2V 7ERContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender