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AwardedFind a Tender · award

Swift Retail Transaction Network Service

Buyer: West Midlands Combined Authority →

BuyerWest Midlands Combined Authority
StatusAwarded
DeadlineNot published
ValueValue not published
Published4 Aug 2025

What is being bought

The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops. The below services will be provided within this agreement: • Terminals • Payment Services • ITSO Compliance • Issuing of travel products • Ticketing Paraphernalia • Information for Agreed Agents • Helpdesk and Complaints Handling • Marketing and Publicity • Settlement and Reporting

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleTfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service. Switching to an alternative supplier would incur significant costs due to: • Technical development, integration and testing of the core Swift payment system eg to HOPS • ITSO certification application process • Retraining of support staff • Project management costs for implementation • Customer communication & marketing Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.
Rationale classificationssingleSuppliersTechnicalReasons
Special regimeutilities
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£942,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0555b3
Latest release ID045607-2025
Latest release timestampMon Aug 04 2025 11:08:49 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
4 Aug 2025award, contract045607-2025
30 Jun 2025award, contract036196-2025
30 Jun 2025award, contract036030-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
4 Aug 2025 · 045607-2025 · award, contract
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30 Jun 2025 · 036196-2025 · award, contract
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30 Jun 2025 · 036030-2025 · award, contract
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      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-07-31T23:59:59+01:00",
        "startDate": "2025-08-01T00:00:00+01:00",
        "maxExtentDate": "2030-07-31T23:59:59+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-0555b3",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Swift Retail Transaction Network Service",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops.\nThe below services will be provided within this agreement:\n•\tTerminals\n•\tPayment Services\n•\tITSO Compliance\n•      Issuing of travel products \n•\tTicketing Paraphernalia\n•\tInformation for Agreed Agents\n•\tHelpdesk and Complaints Handling\n•\tMarketing and Publicity\n•\tSettlement and Reporting",
    "specialRegime": [
      "utilities"
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Post Office Ltd t/s Payzone are the incumbent supplier of this contract. Alternative suppliers cannot be considered at this time due to Payzone's technical integrations with TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service.\nSwitching to an alternative supplier would incur significant costs due to:\n•\tTechnical development, integration and testing of the core Swift payment system eg to HOPS\n•\tITSO certification application process\n•\tRetraining of support staff\n•\tProject management costs for implementation\n•\tCustomer communication & marketing \nOffering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PGMD-1353-PZVX",
      "name": "West Midlands Combined Authority",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B19 3SD",
        "countryName": "United Kingdom",
        "streetAddress": "16 Summer Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGMD-1353-PZVX",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement.team@wmca.org.uk"
      }
    },
    {
      "id": "GB-COH-02154540",
      "name": "Post Office Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC2V 7ER",
        "countryName": "United Kingdom",
        "streetAddress": "100 Wood Street"
      },
      "details": {
        "url": "https://corporate.postoffice.co.uk/",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "02154540",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "Procurement@postoffice.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PRNP-5883-YMLG",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}