Official UK procurement notice
Support and Maintenance of Core Benefit Platform (SPM)
Authority: Social Security Scotland·Consortium: 2 public authorities
What is being bought2 lots · detail below
Published requirement descriptionThe requirement is to meet the needs of Social Security Scotland’s digital operations and business needs, ensuring the core benefit platform
(SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.
- Recurrence: July 2027
CPV: Information systems · Information technology services · Maintenance of information technology software · Software package and information systems
How this dynamic market works
From the published notice- Type
- Dynamic market (open)
- Bids received
- 2 bids received · 1 suppliers appointed
- Market period
- 4 yrs 11 mo from 6 Jan 2026
Lots and requirements (2)Procurement structure
2 lots · no lot values publishedLot #1SPM ProjectsCancelledRenewal
The scope of work is focused on Social Security Scotland’s core benefit platform (SPM), it’s operational monitoring and remediation in the following areas:
- SPM Incident Management
- SPM Defect Management
- SPM Change Management
- SPM Service Request Management
- SPM Knowledge Management
- Batch Incident Management
- Batch Defect Management
- Batch Change Management
- Batch Service Request Management
- Batch Knowledge Management Additional information: There is an option to extend the term of the contract for up to 36 months.
The estimated cost of such extension has been factored into the contract value stated above.
Lot #2SPM ResourcesRenewal
Suppliers must have previous design, configuration and implementation experience of the Social Programme Management Platform (currently IBM Curam)
(SPM) product. This must be organisational experience of delivering this technology as a Lead or Sub-contractor and must be the
organisation’s experience in successfully delivering these SPM Projects not just individual staff with experience.
The SPM Resources Lot will provide resource skills and expertise in support of Social Security core case management platform.
Resources will typically assist with the delivery of digital technology requirements and will be commissioned to deliver specific objectives
and tasks. The nature of digital technology resources typically required is diverse and some examples (non-exhaustive list) are; SPM
Business Analysis, SPM Dev (Build/Config/Code), SPM Architecture (including Cloud Design & Deployment) , SPM Data Architecture
(Schema design & assurance etc.), SPM Data Migration (relevant experience including data translation / matching between schema’s),
SPM Testing (Strategy & Execution), SPM Release & Configuration Management (including Change), SPM DevOps, SPM System
Support & DBA, SPM Live Running, SPM Training (Technical), SPM Data Engineer,
SPM Data Analyst,
SPM Data Scientist,
SPM Scrum Master,
AEM Developer.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 55%
- price: 45%
Published award criteria (2)
- Technical: 55
- Price: 45
- Economic & financial standing
It is a requirement of this contract that bidders holder, or can commit to obtain prior to the commencement of any subsequently awarded
contract, the types and levels of insurance indicated below:
Employer’s (Compulsory) Liability Insurance = 5000000 GBP
Public Liability Insurance = 1000000 GBP
Professional Indemnity Insurance = 1000000 GBP
Financial Assessment will be taken on a risk based approach for each contract call-off under the DPS.
- Technical & professional ability
It is a requirement of this DPS that suppliers must have previous design, configuration and implementation experience of the Social Programme Management Platform as stated within section II.2) Description of this contract notice under Lot 1 SPM Projects and Lot 2 SPM Resources.
The Authority will have the right to request evidence that entry criteria is still valid at any point during the life of the Dynamic Purchasing System with evidence to be provided via an updated SPD to the Authority within 5 working days of request being issued.
Bidders will be required to provide two different examples of your experience for each Lot that demonstrate that they have the relevant experience to deliver the services/supplies within the SPD in Public Contract Scotland Tender Project Code: 21357
PQQ code: 5852
*Please note: Examples should be concise but generally in the 300 word range. Examples should be recent, within the last 3 years.
- Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 55 of 100: the paper moves it further than the discount.
- “Support and Maintenance of Core Benefit Platform (SPM)” is a dynamic market: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Dynamic market
- Who may use this agreement
- Any qualifying supplier may apply while the market is open
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · July 2027
- First published
- 9 Jun 2022, 12:56 BST
- Last source update
- 27 Apr 2026, 11:27 BST
- Authority reference
S/25/008- FTS notice number
2026/S 000-037944- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0344a7Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
The continued provision of services under the current contract is essential to ensure that Social Security Scotland can continue to provide technical support for its core benefit platform (SPM) until a replacement contract can be put in place. A competitive process is underway to identify and put such a replacement in place, by April 2026. The extension of the current term of the contract is considered to be proportionate in the circumstances based on previous experience, and taking into account the need for a contingency to account for potential delays.
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Award against: Social Programme Management (SPM) Dynamic Purchasing System (ocds-h6vhtk-0344a7) (SC Ref:829427)
How it was run
Official notice- Admission period ends
- 11 Jul 2022, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
11 Jul 2022 → 27 Apr 2026 · 4 dates- Invitations to tender expected11 Jul 2022, 00:00 BST
- Admission / appointment period endsperiod end, not a bid countdown11 Jul 2022, 12:00 BST
- Contract starts289 days ago6 Jan 2026
- Notice published178 days ago27 Apr 2026, 11:27 BST
Notice history
4 events · 5 releases on Find a Tender · since 12 Sept 2025- Status changed to complete12 Sept 2025, 08:41 BST
- Buyer details updated12 Sept 2025, 08:41 BST
- Procurement method changed18 Dec 2025, 13:16 GMT
- Procurement method changed27 Apr 2026, 11:27 BST
Routine re-releases (5)
- 2025-09: 1 release · 12 Sept 2025
- 2022-06: 1 release · 9 Jun 2022
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast4 suppliers are admitted to this dynamic market without individual award values or dates, see the supplier list below.
Contracts
Contract 037944-2026-S/25/008-1
- Signed
- 2 Apr 2026
- Value
- £35,388,789
- Period
- … – 30 Jun 2026
- Status
- active
SPM Social Security Scotland - Live Service Team (Lot 2)
- Signed
- 2 Jan 2026
- Value
- £17,110,337
- Period
- 6 Jan 2026 – 30 Jun 2026
- Status
- active
- Change This notice is to confirm that Scottish Ministers, acting through Social Security Scotland, has extended the current SPM Social Security Scotland - Live Service Team (Lot 2) contract from 6 January 2026 to 30 June 2026., Need for additional works, services or supplies by the original contractor/concessionaire: The continued provision of services under the current contract is essential to ensure that Social Security Scotland can continue to provide technical support for its core benefit platform (SPM) until a replacement contract can be put in place. A competitive process is underway to identify and put such a replacement in place, by April 2026. The extension of the current term of the contract is considered to be proportionate in the circumstances based on previous experience, and taking into account the need for a contingency to account for potential delays.
Contract 084376-2025-S/21/048-1
- Signed
- 15 Dec 2025
- Value
- £3,145,780
- Period
- … – 30 Jun 2026
- Status
- active
Contract 056008-2025-SP-21-050-01-1
- Signed
- 23 Dec 2021
- Value
- £9,700,000
- Period
- … – 30 Jun 2026
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · SPM Projects | 2bids · 2 electronic · 2 from abroad | 0 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Scottish GovernmentContracting authorityCentral purchasing bodyNational or federal agency/officeGeneral public services
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Suppliers admitted to the dynamic market
2 commercial parties on the notice- MPHASIS UK LIMITEDAdmitted to the market
- Mphasis UK LimitedAdmitted to the market
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.