Supply of Temporary and Permanent Personnel Services (Master Vendor)

{
  "id": "049006-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-08-15T10:05:04+01:00",
  "ocid": "ocds-h6vhtk-04a2f8",
  "buyer": {
    "id": "GB-FTS-860",
    "name": "Financial Services Compensation Scheme"
  },
  "awards": [
    {
      "id": "049006-2025-1-1",
      "status": "unsuccessful",
      "relatedLots": [
        "1"
      ],
      "statusDetails": "discontinued"
    }
  ],
  "tender": {
    "id": "FSCS467",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single master vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement.\nWe currently have a Master Vendor in place to support all our recruitment needs, temporary agency worker, contractor, fixed term and permanent, except for Executive and NED recruitment. Our current Master Vendor contract is coming to the end of its life and therefore we are seeking a new Master Vendor initially for a two-year contract with the option to extend for up to a further two years in two twelve-month extensions.\nWe aim to build and maintain the trust of everyone we work with through rigorously independent decisions, efficient operations, resilience in tackling financial failures and always putting our customers first. Our claim handlers are our customer facing roles and as such we rely on their professionalism, skills, and expertise to handle the process with the customers and to arrive at the right outcome in every case.\nWe recognise that to achieve the levels of service and trust we strive for we must recruit the right contractors and permanent staff.\nThe Service Provider will handle all our recruitment requirements within the scope defined in this Statement of Requirements for temporary agency workers, contractors, fixed term, and permanent staff, i.e., all roles except for Executive and NED roles. They will be required to source talent with the essential technical skills and expertise required as well as the attitudinal attributes and qualities that are consistent with those of FSCS.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "name": "Price",
              "type": "cost",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Inner London – East"
        },
        "deliveryAddresses": [
          {
            "region": "UKI4"
          }
        ]
      }
    ],
    "title": "Supply of Temporary and Permanent Personnel Services (Master Vendor)",
    "status": "cancelled",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single Master Vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement.",
    "classification": {
      "id": "79600000",
      "scheme": "CPV",
      "description": "Recruitment services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-860",
      "name": "Financial Services Compensation Scheme",
      "roles": [
        "buyer",
        "reviewContactPoint"
      ],
      "address": {
        "region": "UKI4",
        "locality": "London",
        "postalCode": "EC3A 7QU",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House, 15 St. Botolph Street"
      },
      "details": {
        "url": "http://www.fscs.org.uk",
        "buyerProfile": "http://www.fscs.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Services Compensation Scheme"
      },
      "contactPoint": {
        "name": "Jean Mutudza",
        "email": "Jean.Mutudza@fscs.org.uk",
        "telephone": "+44 2073758175"
      },
      "additionalContactPoints": [
        {
          "telephone": "+44 2073758175"
        }
      ]
    },
    {
      "id": "GB-FTS-50",
      "name": "The Royal Court of Justice",
      "roles": [
        "reviewBody",
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "The Royal Court of Justice"
      },
      "contactPoint": {
        "email": "procurement@fscs.org.uk",
        "telephone": "+44 2073758175"
      },
      "additionalContactPoints": [
        {
          "email": "procurement@fscs.org.uk",
          "telephone": "+44 2073758197"
        }
      ]
    }
  ],
  "language": "en",
  "description": "In view of feedback during the process, wider organisational planning, and evolving recruitment requirements since commencement of the tender process, FSCS concluded it needs to review the nature of this service requirement and how it is structured and delivered. Secondly, given the importance of this wider planning in the context of other current operational demands, FSCS needed to allow proper time to carry out that re-evaluation exercise in a fully considered way.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=973732188 GO Reference: GO-2025815-PRO-31872402",
  "initiationType": "tender"
}

{
  "id": "037120-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-11-15T19:05:15Z",
  "ocid": "ocds-h6vhtk-04a2f8",
  "buyer": {
    "id": "GB-FTS-860",
    "name": "Financial Services Compensation Scheme"
  },
  "tender": {
    "id": "FSCS467",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 56000000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "The contract will have an option to extend for up to a further two years in two twelve-month extensions (maximum term of 48 months)."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single master vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement.\nWe currently have a Master Vendor in place to support all our recruitment needs, temporary agency worker, contractor, fixed term and permanent, except for Executive and NED recruitment. Our current Master Vendor contract is coming to the end of its life and therefore we are seeking a new Master Vendor initially for a two-year contract with the option to extend for up to a further two years in two twelve-month extensions.  \nWe aim to build and maintain the trust of everyone we work with through rigorously independent decisions, efficient operations, resilience in tackling financial failures and always putting our customers first. Our claim handlers are our customer facing roles and as such we rely on their professionalism, skills, and expertise to handle the process with the customers and to arrive at the right outcome in every case.\nWe recognise that to achieve the levels of service and trust we strive for we must recruit the right contractors and permanent staff.\nThe Service Provider will handle all our recruitment requirements within the scope defined in this Statement of Requirements for temporary agency workers, contractors, fixed term, and permanent staff, i.e., all roles except for Executive and NED roles.  They will be required to source talent with the essential technical skills and expertise required as well as the attitudinal attributes and qualities that are consistent with those of FSCS.\nMore detail about the requirement can be found in the tender documents on FSCS's e-procurement portal Delta. Details on how to access documents are contained within this notice.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 3
        },
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ]
      }
    ],
    "title": "FSCS467 Supply of Temporary and Permanent Personnel (Master Vendor) Services",
    "value": {
      "amount": 56000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "recurrence": {
      "description": "4 years"
    },
    "description": "In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single Master Vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement.",
    "secondStage": {
      "invitationDate": "2025-01-15T00:00:00Z"
    },
    "tenderPeriod": {
      "endDate": "2024-12-16T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "79600000",
      "scheme": "CPV",
      "description": "Recruitment services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.delta-esourcing.com",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-860",
      "name": "Financial Services Compensation Scheme",
      "roles": [
        "buyer",
        "reviewContactPoint"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3A 7QU",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House, 15 St. Botolph Street"
      },
      "details": {
        "url": "http://www.fscs.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Services Compensation Scheme"
      },
      "contactPoint": {
        "url": "http://www.delta-esourcing.com",
        "name": "Jean Mutudza",
        "email": "Jean.Mutudza@fscs.org.uk",
        "telephone": "+44 2073758175"
      },
      "additionalContactPoints": [
        {
          "telephone": "+44 2073758175"
        }
      ]
    },
    {
      "id": "GB-FTS-862",
      "name": "The Royal Court of Justice",
      "roles": [
        "reviewBody",
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "The Royal Court of Justice"
      },
      "contactPoint": {
        "email": "procurement@fscs.org.uk",
        "telephone": "+44 2073758197"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./96PABT2345\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/96PABT2345\n GO Reference: GO-20241115-PRO-28539951",
  "initiationType": "tender"
}

{
  "id": "030725-2024",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2024-09-26T10:05:04+01:00",
  "ocid": "ocds-h6vhtk-04a2f8",
  "buyer": {
    "id": "GB-FTS-860",
    "name": "Financial Services Compensation Scheme"
  },
  "tender": {
    "id": "FSCS467",
    "title": "FSCS467 Supply of Temporary and Permanent Personnel Services - Prior Information Notice",
    "amendments": [
      {
        "id": "1",
        "description": "Please note the correct date for the pre-market engagement event is w/c 07th October. Further information is available in the original Find a Tender Notice 2024/S 000-030698.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./D7QHA99DMJ\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/D7QHA99DMJ\n GO Reference: GO-2024925-PRO-27826351",
        "unstructuredChanges": [
          {
            "where": {
              "label": "II.1.1)Title",
              "section": "II.1"
            },
            "newValue": {
              "text": "FSCS467 Supply of Temporary and Permanent Personnel Services - Prior Information Notice"
            },
            "oldValue": {
              "text": "FSCS467 Supply of Temporary and Permanent Services - Prior Information Notice"
            }
          },
          {
            "where": {
              "label": "II.1.4",
              "section": "II.1"
            },
            "newValue": {
              "text": "FSCS are planning a pre-market engagement event w/c 07th October ahead of issuing the contract notice within a few weeks soon after"
            },
            "oldValue": {
              "text": "FSCS are planning a pre-market engagement event w/c 07th September ahead of issuing the contract notice within a few weeks soon after"
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "FSCS is planning to go to market to procure two master vendor arrangements – one responsible for our Claims Handler roles (both permanent and contractors) and one which would be responsible for the recruitment of all other vacancies (permanent and contractors). The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement. FSCS are planning a pre-market engagement event w/c 07th October ahead of issuing the contract notice within a few weeks soon after. If you would be interested in attending, please e-mail Jean.Mutudza@fscs.org.uk. During this event we hope to cover the scope of services and provide historical context and drivers for the new model.",
    "classification": {
      "id": "79600000",
      "scheme": "CPV",
      "description": "Recruitment services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-860",
      "name": "Financial Services Compensation Scheme",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3A 7QU",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House, 15 St. Botolph Street"
      },
      "details": {
        "url": "http://www.fscs.org.uk"
      },
      "identifier": {
        "legalName": "Financial Services Compensation Scheme"
      },
      "contactPoint": {
        "name": "Jean Mutudza",
        "email": "Jean.Mutudza@fscs.org.uk",
        "telephone": "+44 02073758175"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "030698-2024",
  "tag": [
    "planning"
  ],
  "date": "2024-09-25T19:05:22+01:00",
  "ocid": "ocds-h6vhtk-04a2f8",
  "buyer": {
    "id": "GB-FTS-860",
    "name": "Financial Services Compensation Scheme"
  },
  "tender": {
    "id": "FSCS467",
    "lots": [
      {
        "id": "1",
        "title": "Claims Handling (Permanent and Contractors)",
        "status": "planned",
        "description": "Supply of temporary and permanent claims handling personnel"
      },
      {
        "id": "2",
        "title": "Supply of Temporary and Permanent Non-Claims Handling Personnel",
        "status": "planned",
        "description": "Supply of temporary and permanent non-claims handling personnel"
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79600000",
            "scheme": "CPV",
            "description": "Recruitment services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79600000",
            "scheme": "CPV",
            "description": "Recruitment services"
          }
        ]
      }
    ],
    "title": "FSCS467 Supply of Temporary and Permanent Services - Prior Information Notice",
    "value": {
      "amount": 56000000,
      "currency": "GBP"
    },
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "FSCS is planning to go to market to procure two master vendor arrangements – one responsible for our Claims Handler roles (both permanent and contractors) and one which would be responsible for the recruitment of all other vacancies (permanent and contractors). FSCS are open to procuring one master vendor who can fully meet the requirements of all vacancies at FSCS, across the broad range of skillsets required and at all levels and pay grades. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor framework will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement. It is proposed that procurement documents will be published beginning of November 2024, with a new contract commencement date from July 2025. FSCS are planning a pre-market engagement event w/c 07th September ahead of issuing the contract notice within a few weeks soon after. If you would be interested in attending, please e-mail Jean.Mutudza@fscs.org.uk. During this event we hope to share with the market our current thinking for the new contract in terms of a new, fit for purpose recruitment model for the future. We will cover the scope of services and provide historical context and drivers for the new model. It is an opportunity for the market to challenge FSCS’s thinking and for FSCS to gather invaluable insights to shape the final tender documentation. The event will include a Question and Answer section, however attendees can also respond to questions via the portal after the event. The deadline for suppliers who may want to respond to questions posed by FSCS during the event via the portal will be 14th October 2024 @ 12pm. FSCS will share summary outputs of the event with prospective tenderers when the formal procurement documents are published.",
    "communication": {
      "atypicalToolUrl": "http://www.delta-esourcing.com",
      "futureNoticeDate": "2024-11-14T00:00:00Z"
    },
    "classification": {
      "id": "79600000",
      "scheme": "CPV",
      "description": "Recruitment services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-860",
      "name": "Financial Services Compensation Scheme",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3A 7QU",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House, 15 St. Botolph Street"
      },
      "details": {
        "url": "http://www.fscs.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Services Compensation Scheme"
      },
      "contactPoint": {
        "name": "Jean Mutudza",
        "email": "Jean.Mutudza@fscs.org.uk",
        "telephone": "+44 02073758175"
      }
    }
  ],
  "language": "en",
  "description": "For more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./D7QHA99DMJ\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/D7QHA99DMJ\n GO Reference: GO-2024925-PRO-27819570",
  "initiationType": "tender"
}