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Official procurement procedure

Supply of CRM Software and Configuration Services to Support Transformation of Student Acquisition

IT services: consulting
software development
Internet and support
+1 more
West Midlands (UKG31)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The University of Birmingham: "Supply of CRM Software and Configuration Services to Support Transformation of Student Acquisition". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe University of BirminghamScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: The University of Birmingham
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The University of Birmingham. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
14Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe University of Birmingham
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published8 Jul 2022, 09:46 BST
Last source update8 Jul 2022, 09:46 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support, Software package and information systems
Delivery area
West Midlands (UKG31)
OCIDocds-h6vhtk-02eb6a
What is being bought
UOB invites tenders for supply of CRM software and configuration services to support the transformation of the student acquisition process. The solution will replace technology used to support student attraction, application, and conversion activities across the entire education portfolio. At the heart of our ambition lies a desire to take full advantage of the latest marketing and process automation opportunities available within a modern CRM solution while also providing our staff and prospective students an efficient and effective user experience. Key areas of activity included within the scope include marketing, campaigns, events, stakeholder engagement, enquiry management, application processing and admissions. It is envisaged that the University will create an internal product team to work alongside the successful supplier to roll out and continually iterate upon an initial configuration of a solution that has the potential to become an institution wide CRM platform.
What changed
From the official release history
  1. Status changed to complete
    8 Jul 2022, 09:46 BST
  2. Official notice release published
    8 Jul 2022, 09:46 BST
  3. Submission deadline changed to published date
    8 Jul 2022, 09:46 BST
  4. Status changed to active
    13 Oct 2021, 15:22 BST
  5. Official notice release published
    13 Oct 2021, 15:22 BST
  6. Submission deadline changed to 9 Nov 2021, 16:00 GMT
    13 Oct 2021, 15:22 BST
  7. Buyer information updated
    13 Oct 2021, 15:22 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Competitive DialogueThe University of Birmingham invites tenders for supply of Customer Relationship Management (CRM) software and associated configuration services to support the transformation of the student acquisition process and experience.The solution will replace several tools and technology used to support student attraction, application, and conversion activities across the entire education portfolio.At the heart of our ambition lies a desire to take full advantage of the latest marketing and process automation opportunities available within a modern CRM solution while also providing our staff and prospective students an efficient and effective user experience.Key areas of activity included within the scope of requirements include marketing, campaigns, events, stakeholder engagement, enquiry management, application processing and admissions.It is envisaged that the University will create an internal product team to work alongside the successful supplier to rollout and continually iterate upon an initial configuration of a solution that has the potential to become an institution wide CRM platform.We would therefore welcome the opportunity for potential suppliers to engage with us to refine these requirements through competitive dialogue.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    8 Jul 2022, 09:46 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 30 Jun 2022, 00:00 BST · £4,500,000
Commercial outcome and competition
Awards
Crimson Limited
Not published · Not published · active
Contracts
Contract
£4,500,000 · signed 30 Jun 2022, 00:00 BST · active
Bid statistics
bids: 14 (lot 1)
electronicBids: 14 (lot 1)
foreignBidsFromEU: 13 (lot 1)
foreignBidsFromNonEU: 1 (lot 1)
smeBids: 6 (lot 1)
Buyer and organisations in this procedure

The University of Birmingham

Contracting authority GB-FTS-31545
View buyer profile

  • The University of Birmingham
    buyer

    B15 2TT, Birmingham, UKG31, B15 2TT
    m.duckett@bham.ac.uk

  • Crimson Limited
    supplier

    04097664
    Birmingham, UKG31, B37 7YE

  • The University of Birmingham
    reviewBody

    Edgbaston , Birmingham, B15 2TT
    m.duckett@bham.ac.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published