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cancelled
Official procurement procedure

Supply of an Enterprise Voice and Customer Contact Centre Solution

Telecommunications system
South East (UKJ27)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Itica Limited: "Supply of an Enterprise Voice and Customer Contact Centre Solution". Published status: cancelled. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityItica LimitedScope & CategoriesNot publishedSubmission Window
cancelled
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Itica Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Itica Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityItica Limited
Procedure methodNot published
Procurement categoryNot published
Statuscancelled
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published12 Jan 2023, 17:13 GMT
Last source update12 Jan 2023, 17:13 GMT
Recurring procurementNot published
ClassificationTelecommunications system
Delivery area
South East (UKJ27)
OCIDocds-h6vhtk-0396bd
What is being bought
Supply, implementation and support of a hosted enterprise voice and customer contact management solution.
What changed
From the official release history
  1. tender value changed
    12 Jan 2023, 17:13 GMT
  2. Status changed to cancelled
    12 Jan 2023, 17:13 GMT
  3. Official notice release published
    12 Jan 2023, 17:13 GMT
  4. Submission deadline changed to published date
    12 Jan 2023, 17:13 GMT
  5. Published value updated to £300,000
    11 Jan 2023, 17:07 GMT
  6. Status changed to active
    11 Jan 2023, 17:07 GMT
  7. Official notice release published
    11 Jan 2023, 17:07 GMT
  8. Submission deadline changed to 10 Feb 2023, 12:00 GMT
    11 Jan 2023, 17:07 GMT
  9. Buyer information updated
    11 Jan 2023, 17:07 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example ‘virtual’ agents o Omni-channel management Additional information: See ITT Documentation
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    12 Jan 2023, 17:13 GMT
  2. Award unsuccessful
    Not published · Not published
Commercial outcome and competition
Awards
Awarded supplier not published
Not published · Not published · unsuccessful
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Itica Limited

Contracting authority GB-FTS-72634
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published