Official UK procurement notice
Supply of an Enterprise Voice and Customer Contact Centre Solution
Authority: Itica Limited
What is being bought
Published requirement descriptionSupply, implementation and support of a hosted enterprise voice and customer contact management solution.
CPV: Telecommunications system
The lotProcurement structure
single lot · value publishedLot #1Supply and implementation of services / capabilities covering our enterprise voice and…CancelledRenewalPublished value£300,000
Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example;
o Dial-plan management for 100 users of standard telephony services
o ‘Work Anywhere’
o Voicemail
o DDI call routing including interfacing with our SIP services
o IVR for main number and contact centre
o Call handling / routing
o Task management
o Call recording, including PCI / DSS
o Integration with Civica Cx (Housing Management System) and Microsoft O365
o Service reporting
o AI capabilities, for example ‘virtual’ agents
o Omni-channel management Additional information: See ITT Documentation
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Functional Requirements - Phase 1: 20%
- Functional Requirements - Phase 2: 20%
- Non-Functional Requirements: 5%
- Professional Services: 10%
- Service & Support: 15%
- Demonstrations: 10%
- price: 20%
Published award criteria (7)
- Functional Requirements - Phase 1: 20
- Functional Requirements - Phase 2: 20
- Non-Functional Requirements: 5
- Professional Services: 10
- Service & Support: 15
- Demonstrations: 10
- Price: 20
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 11 Jan 2023, 17:07 GMT
- Last source update
- 12 Jan 2023, 17:13 GMT
- Award evaluation window
- 10 Feb 2023 – …
- FTS notice number
2023/S 000-001022- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0396bdFind a Tender
- Performance terms
See ITT Documents
Publisher note: (MT Ref:228455)
How it was run
Official notice- Submission deadline
- 10 Feb 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 10 Feb 2023, 13:00 GMT
Timeline
12 Jan 2023 → 10 Feb 2023 · 3 dates- Notice published12 Jan 2023, 17:13 GMT
- Submission deadline10 Feb 2023, 12:00 GMT
- Bids opened10 Feb 2023, 13:00 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to cancelled12 Jan 2023, 17:13 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria