Official UK procurement notice
Supply, Implementation of a Customer Relationship Management Solution
Authority: Dover District Council (Local council)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionAward of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
CPV: Software package and information systems
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 20 Jan 2025, 15:55 GMT
- Last source update
- 14 Oct 2025, 11:15 BST
- Award evaluation window
- 4 Mar 2025 – …
- FTS notice number
2025/S 000-065088- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04d4c4Find a Tender
How it was run
Official notice- Submission deadline
- 4 Mar 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 4 Mar 2025, 12:00 GMT
Timeline
4 Mar 2025 → 14 Oct 2025 · 3 dates- Submission deadline4 Mar 2025, 12:00 GMT
- Bids opened4 Mar 2025, 12:00 GMT
- Notice published374 days ago14 Oct 2025, 11:15 BST
Notice history
2 events · 2 releases on Find a Tender · since 14 Oct 2025- Status changed to complete14 Oct 2025, 11:15 BST
- Buyer details updated14 Oct 2025, 11:15 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited | £367,755 † | — | Awarded |
Contracts
Contract 065088-2025-1 · Netcall Technology Limited
- Signed
- 8 Oct 2025
- Value
- £367,755
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 21bids · 21 electronic | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- High Court of England and WalesReview body
Bidders & participating suppliers
1 commercial party on the notice- Netcall Technology LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.