Official UK procurement notice
Student Recruitment and Conversion Service
Authority: University Of York (Pelican) (Education)
What is being bought
Published requirement descriptionThe University requires a managed service that improves the speed and rate at which initial approaches from prospective students are converted into enrolments of those students.
CPV: Higher education services
The lotProcurement structure
single lot · no lot value publishedLot #1The University is looking to improve the speed and rate at which it converts initial…
The University is looking to improve the speed and rate at which it converts initial approaches from prospective students to enrolment of those students. To this end, the University requires a managed service that provides:
- Enquiry & Offer Management - including dedicated resource providing multi-channel, personalised one-to-one responses to inbound queries and proactive marketing automation services 20 hours a day including marketing automation nurturing.
- Proactive Offer Conversion Services - proactive, personalised one-to-one engagement to encourage conversion to enrolments.
- Admissions Services - provision of extra expert resource at peak times to improve turnaround times.
- Access to a Customer Relationship Management system to provide one-to-one student engagement and detailed student journey tracking.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated without publication of a contract notice
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 17 Mar 2021, 15:07 GMT
- Last source update
- 17 Mar 2021, 15:07 GMT
- Authority reference
UY/PROC/778- FTS notice number
2021/S 000-005424- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-029ca1Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
This is a group of highly-specialised services and market analysis has not revealed any alternative provider with a track record of delivering similar services to similar organisations to the University of York. The University believes that this provider is the only single supplier who can holistically provide the unique and specific combination of services, experience, technology and data required by the University including access to detailed Domestic and International Student Survey data, a CRM and student mobility software.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| QS Enrolment Solutions Ltd | £1,300,000 † | — | Awarded |
Contracts
Contract 005424-2021-1 · QS Enrolment Solutions Ltd
- Signed
- 16 Mar 2021
- Value
- £1,300,000
- Status
- active
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- QS Enrolment Solutions LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.