Software Support & Maintenance for Sunrise ITSM

Official notice

Authority: The Police and Crime Commissioner for Lincolnshire (Police & fire)

Below threshold - without competition

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£34,800published contract · inc. VAT

Awarded 3 Jul 2025no call for competition

Awarded to SUNRISE SOFTWARE LIMITED

What is being bought

Published requirement description

The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized.

Following consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force's long-term strategic direction regarding IT service management and asset tracking solutions.

Continuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

72222300 Information technology services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 23 Jul 2025, 08:20 BST
Last source update: 23 Jul 2025, 08:20 BST
FTS notice number: 2025/S 000-042216
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-056449 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
23 Jul 2025, 08:20 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £34,8001 contract inc. VAT; no net value published

Contracts signed 1latest 3 Jul 2025

Awarded to	Value	Date	Status
SUNRISE SOFTWARE LIMITEDSME	£34,800 inc. VAT †	—	Awarded

Contracts

Contract 1 · SUNRISE SOFTWARE LIMITEDSME
Signed
3 Jul 2025
Value
£34,800 inc. VAT
Period
3 Jul 2025 – 30 Jun 2026
Status
active

Contracting authority & participating public bodies

Police and Crime Commissioner for Lincolnshire

Contracting authorityPublic authority - sub-central government GB-PPON: PNBV-7818-LZWL Police Headquarters, Deepdale Lane, Nettleham, Lincoln, East Midlands, LN2 2LTContact email

Bidders & participating suppliers

1 commercial party on the notice

SUNRISE SOFTWARE LIMITEDAwarded supplierGB-COH: 02972424GB-PPON: PJQW-3145-WCJJ 167-169 Great Portland Street, London, London, W1W 5PFContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender23 Jul 2025, 08:20 BST