Software as a service solution for capturing data on customer interactions

Official notice

Authority: The Mayor and Commonalty and Citizens of the City of London (Local council)

Below threshold - limited competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Delivery location not published

Awarded value£46,585published contract · inc. VAT

Awarded 31 Jul 2025

Awarded to Open Loyalty

What is being bought

Published requirement description

A software as a service solution for capturing data on customer interactions such as ticket purchases.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

48481000 Sales or marketing software package 72212445 Customer Relation Management software development services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - limited competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 7 Oct 2025, 16:36 BST
Last source update: 7 Oct 2025, 16:36 BST
FTS notice number: 2025/S 000-063021
Latest notice: Contract details notice (UK7)
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-05a9e8 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
7 Oct 2025, 16:36 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £46,5851 contract inc. VAT; no net value published

Contracts signed 1latest 31 Jul 2025

Awarded to	Value	Date	Status
Open LoyaltySME	£46,585 inc. VAT †	—	Awarded

Contracts

Contract 1 · Open LoyaltySME
Signed
31 Jul 2025
Value
£46,585 inc. VAT
Period
1 Aug 2025 – 31 Jul 2026
Status
active

Contracting authority & participating public bodies

The Mayor and Commonalty and Citizens of the City of London

Contracting authorityPublic authority - sub-central government GB-PPON: PYQD-1693-MYXR PO Box 270, City of London, London, EC2P 2EJContact email, phone

Bidders & participating suppliers

1 commercial party on the notice

Open LoyaltyAwarded supplier Legnicka 16, Wroclaw, PL, 50-203, PLContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender7 Oct 2025, 16:36 BST