Official UK procurement notice
Smart Metering Longitudinal Research
Authority: Consumer Council for Water (Central government)
Sectors: Business Services & Consultancy (79) Delivery: UK
Published estimate£320,000£400,000 inc. VAT
Submissions closed 2 Sept 2026
Contract term 6 moends 31 Mar 2027 · up to 14 Oct 2030 with extensions · starts 15 Oct 2026
What is being bought
Published requirement descriptionUnderstand the experiences and attitudes of bill payers and their households towards smart meter information and their water use through changing external and household contexts over an extended timeframe.
- How the procedure runs: There is a initial PSQ with three scored questions. The top scoring bidders will be then taken thoough to the formal techincal stage. Commercial scoring will take place withthe techincal bids
- No preliminary market engagement: Not required as full timeframe being adhered too.
CPV: Market and economic research; polling and statistics · Market research services · Social research services · Survey analysis services · Survey conduction services · Survey design services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£320,000
79300000 Market and economic research; polling and statistics79310000 Market research services79311100 Survey design services79311200 Survey conduction services79311300 Survey analysis services79315000 Social research services
Pre-qualification & selection criteria (PQQ)3
- Economic & financial standing
CCW standard insurance rates
Employer’s (Compulsory) Liability Insurance* = £10 million
Public Liability Insurance = £5 million
Professional Indemnity Insurance = £2 million
Product Liability Insurance = £2 million
- Technical & professional ability
Please refer to pack on e-sourcing
- Condition of participationshortlisting
Please refer to bidder pack
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (3)
- Employer’s (Compulsory) Liability Insurance* = £10 million Public Liability Insurance = £5 million Professional Indemnity Insurance = £2 million Product Liability Insurance = £2 million: 25%
- Experience: 50%
- Expertise and Capacity of the Team: 25%
Published award criteria (3)
- Employer’s (Compulsory) Liability Insurance* = £10 million Public Liability Insurance = £5 million Professional Indemnity Insurance = £2 million Product Liability Insurance = £2 million: Please provide a concise overview of your understanding of the scope of work, key deliverables/outcomes, and any critical considerations/challenges relevant to successful delivery of the requirements. This should cover the relevant contextual knowledge and experience you have which has informed your approach to important aspects of delivery for this research. Detailed delivery methodology is not required and will not be evaluated within this question.
- Experience: Recent CCW research found that many customers are unclear about what type of water meter they have. For this research, we only want to include customers in households which have a smart water meter, and where the customer has access to an app or web portal which shows their water consumption on a continuous basis. This means that the customer can check their consumption between bills and see their water use over time whenever they want to. Some customers have smart capable meters where they do not yet have access to their consumption data as they are not yet fully active until the communication kit is installed. Other customers have a water meter which needs to be read by a person. We intend to ask water companies to provide post codes for where they have fitted smart water meters that provide access to consumption data as above. However, it is possible that not all households in the postcode will have the right kind of water meter for this research. Q - Suppliers should give 2 examples of when they have recruited people based on recruitment criteria that people may not have had a clear understanding of. These examples should include how this was overcome through the recruitment process, to ensure that the right people who were in scope for the research were identified. This research requires people to be recruited and actively engaged in the research over an extended timescale – potentially a few years. The frequency of research activities is to be confirmed through the supplier selection process. This will be influenced by changes in external contexts which may affect how households engage with their water use. Q - Suppliers should give 2 examples of when they have recruited people for an extended research period over a few years. The examples should include what the supplier did to ensure participant engagement and active participation in research activities, including the frequency of the research activities.
- Expertise and Capacity of the Team: Please provide details of the proposed project team, including their relevant experience and qualifications. Your response should specifically demonstrate experience in undertaking qualitative research over longer timescales and explain how this experience will support successful delivery of this requirement. Include how you would cover capacity during sickness or if there was a suspension in project activity.
Conditions of participation3
- Economic & financial standing
CCW standard insurance rates
Employer’s (Compulsory) Liability Insurance* = £10 million
Public Liability Insurance = £5 million
Professional Indemnity Insurance = £2 million
Product Liability Insurance = £2 million
- Technical & professional ability
Please refer to pack on e-sourcing
- Condition of participationshortlisting
Please refer to bidder pack
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 14 Aug 2026, 15:22 BST
- Last source update
- 14 Aug 2026, 15:22 BST
- Award evaluation window
- Submission end – 11 Sept 2026
- Authority reference
26-011- FTS notice number
2026/S 000-077783- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06e4dfFind a Tender- Contract terms summary
Purchase order and invoice system
- How it runs
There is a initial PSQ with three scored questions.
The top scoring bidders will be then taken thoough to the formal techincal stage.
Commercial scoring will take place withthe techincal bids
Review and risk notes
- Risks
Follow SLA
How it was run
Official noticeRun through: Jaggaer · Who buys & how to bid on JAGGAER
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
- Requests to participate (first stage)
- 2 Sept 2026, 17:00 BST
- Submission deadline
- 2 Sept 2026, 17:00 BST
- Clarification deadline
- 26 Aug 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
14 Aug 2026 → 15 Oct 2026 · 5 dates- Tender notice published73 days ago14 Aug 2026, 15:22 BST
- Clarification questions by61 days ago26 Aug 2026, 12:00 BST
- Submission deadline54 days ago2 Sept 2026, 17:00 BST
- Award decision expected by45 days ago11 Sept 2026, 23:59 BST
- Contract starts12 days ago15 Oct 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published14 Aug 2026, 15:22 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender