SKYSIREN UK IBS

Project Management including meetings, secretarial support, facilities etc. • A Delivery team that is capable or working up to TS STRAP including SUKEO Security classification (Secret UK Eyes Only) • Provision of a Service Desk. • Incident Management & Resolution • UK Theatre Interface Node (TIN) Support including on-site support, incident fault management and routine maintenance. • Engineering Support to the Authority including investigation of equipment failure reports and System Monitoring. • Installing Hardware & Software Upgrades to fixed sites and deployed platforms. • Design & Installation to new Platforms. • Patch Management. • Managing routine maintenance and In-Service Management. • Provision of a Transition Plan detailing how the current SKYSIREN support arrangements will transition to the new contracting arrangement. • Software update application. • Provision of technical roadmap inc. regular updates. – • Design of technical solutions including technical refreshes in line with requirements derived from technical roadmaps, change management etc. and associated Architectural support. • System Integration Laboratory (SIL – Test & Reference System). Maintaining and managing Reference System(s) and associated documentation in line with the live systems. • Technical Documentation e.g., Safety & Environmental Management Plan and regular revision / updates. • Implementing Requests for Change.